Post # 1
Wanted to get some advice on what I should do. I hired a wedding planner 4 months ago who I met at church. She requested 2/3 her fee up front and the remainder at the rehearsal dinner. I have since paid her 2/3 up front already and I feel like she is not earning her fee.
I am supposed to have unlimited email, phone call contact and monthly meetings with her (written in the contract). Each monthly meeting she seems unprepared and hands me an internet checklist of what I should be doing each month. 2/4 of these meetings she has forgotten, and texted me apologizing and requesting they be rescheduled.
I have found all my vendors. She has only given me phone numbers for two vendors (her personal friends) and had me call them to find out rates and interview. She has not been to my wedding venue at all. Offers no advice or tips. She does not respond to most of my emails, and I have forwarded all my contracts and soon-to-be possible contracts at her request and she does not respond. Upon hiring her she boasted about calling all my vendors and the wedding party and making sure they were updated monthly and had their attire ordered….she hasn’t done any of it.
I have a meeting with her tonight. How do you suggest I handle it?
Post # 3
I would bring the contract and a written list of issues you have with her, with as many specifics as possible (which meetings did she skip, copies of emails she didn’t respond to, list of your vendors vs. what she suggested). It’s hard to argue with facts.
If you want to end your relationship with her (honestly, I would, since she doesn’t sound very helpful), politely ask for your money back. Or maybe like 75% of your money back, since she has done a little work. Since she didn’t live up to her part of the contract, she should not hold you to yours. I don’t know if you can threaten legal action, but you can definitely leave a ton of bad reviews and hurt her business, so you have leverage to get reimbursed.
Post # 4
Thank you so much! I am sooo frustrated and upset, I couldn’t even think clearly. I am printing the emails now. Thank you again, very rational suggestions!
Post # 5
I abosultely agree. She is not fulfilling the terms of the contract! Discuss this with her. Hopefully she will make itright; if not, you may have to look carefully at the wording to see what, if any, legal recourse you have.
Post # 6
I agree with others, definitely bring evidence to your meeting tonight. Print out a copy of the contract and tell her you want to go through it to make sure you understand exactly what is expected of her. Point out where she is falling short and/or not responding and express your concern that the wedding planning is falling to the wayside and you hired her in the 1st place so that it wouldn’t. Depending on her reaction, maybe ask if she wants to refund your deposit and back out or if she’s willing to start being more on the ball.
Post # 7
I think your strongest ally at this point is threatening her reputation – I would lay out your concerns, be straightforward about your expectations going forward, and let her know that if things do not change, you will expect a refund of your money paid. If she resists –> my guess is that as soon as you drop the line “I will be sure to share my frustrations with the wedding community via blogs, reviews, etc.”, she’s going to become reeeeeeeeally helpful, really quickly. Good luck!
Post # 8
I am sorry to hear about your issues. She is not a good representation of wedding planners and it sounds like to me that she just decided she was going to start a business with no idea of how to really do a wedding. Please keep us updated on what happens. If you have questions feel free to ask me. I am a professional planner and would never treat my clients this way. I hope everything gets better for you! Good luck!
Post # 9
Thanks everyone for such great support and advice. I met with her on Tuesday night and right away I could tell she knew something was up. She started immediately apologizing, stating she had been so busy, and only checks her voicemail once a week (WITW?)
She then goes on to say her husband was laid off this week and they have had to move out of their house asap. I felt sooo sorry for her… Thus, this took a little steam out my engine and I just basically listened to her for a while.
Once we got down to wedding planning stuff, she offered to do alot of the tasks I was working on (i.e. transportation, working out DJ negotiations, calling bridal party about fittings..etc). She usually offers to do things but never follows through. I finally asked her by what date should I expect an update on all of this…she agreed to call me in 2 weeks with the status…so we’ll see.
I did show her the emails, and she apologized for not responding…so we will see how it goes from here. Thanks bees! Just wanted to let you guys know how it turned out.
Post # 10
Wow, it was nice of you to be understanding about her circumstances, I probably would have done the same thing; given her one more chance. If she keeps it up though I would get a refund
Post # 11
The one thing I would and do NOT tolerate in my wedding vendors, and especially in my C or DOC if I go that route is lack of response. I have worked as an administrative assistant, and to be good at a job where you provide service, you almost have to think ahead of your clients. NEVER EVER should you delay response. And the checking voice mails once a week thing is straight up bull-ish. I would fire her. How many businesses stay open checking voice mail once a week. Also, her husband’s issues are not yours, and I find it extremely unprofessional that she brought it up. Good luck, you deserve good service, as you have already paid for a majority of it.
Post # 12
Thanks bees! You guys are soo right on…I would pay almost anything for a vendor that provides SUPERB customer service. Why don’t they understand that? Treat people well…and they will sing your praises to others…and bring you more business.
I hope she keeps her promise to improve. The main reason I felt like I needed a planner, is because I am toooooo nice…to a fault some times, and needed a buffer between my vendors and I. Thanks all again, for your advice and a listening ear…it really helps!
Post # 13
This post makes me really sad. I am sorry you had to go through all of this. You may want to begin searching for another coordinator in your area that is available. That date seems to be sort of popular and if she doesn’t live up to her end of things that is definitely not a good look so to speak. Also ask her for an update on the things that she has done, she may be able to give you an update now.
Post # 14
Please post again and let us know how it pans out. Best wishes.