- 6 years ago
- Wedding: February 2014
SO and I decided to move out of our old apartment complex earlier this year. Unfortunately, our new place wasn’t going to be ready until middle of June, and the lease ended the last weekend of May. We extended our lease with no problem until June 10th. We paid the extra amount above our normal lease rate, but it was all pro-rated for the extra 10 days in June, plus the extra days at the end of May. This is written and initialed on my lease by the office worker, SO, and me.
July comes around and we get a bill in the mail, from the big overhead company that runs a lot of complexes, for $171. It included things like blinds we ruined (not true), damage to carpet (true), pro-rated amount for utilities, and the kicker UNPAID RENT. It also included our “move-in checklist” that we were suppose to sign during move-in and move-out. I never once saw that paper until that day. It had four places for signatures. Two areas for resident signature and two for the office. One resident signature was blank, the other was signed by the maintenance manager. Um?
I itemized out what we actually owed (the carpet, the utilities) and sent them a check, with a copy of the letter stating I’m not sure where these came from, etc. etc. They called me back.
They won’t accept my check because it’s not the full amount.
I tried to explain to the guy over the phone why I wasn’t going to pay anything above and beyond what I owe. He says he’ll look into it and it was settled for about a week. He then emailed me, stating that they couldn’t reverse any charges because no mistakes were made from the itemizing and that I still owed the full $171. After going back and forth for a bit over the phone he finally sends me a screen shot of my ledger showing every charge and deduction. Immediately I see the biggest problem. They prorated me as moving out the 11th, not the 10th. I emailed him back with the big problem and I heard nothing back until a couple weeks ago. So from July 17th, to just a couple weeks ago there was absolute silence from them. I think they called me anyway, I wasn’t sure. It was just an Unknown number and that’s what it came in as today as well.
Apparently, the guy who was handling my case no longer works in that department. I heard from someone new today and they left a voicemail saying this is the last day my case is going to “be in the office” (aka going to collections) so I needed to call them ASAP. I called them and explained my case to the guy who answered the phone since the person who called me wasn’t available. I couldn’t believe what he told me. They’re charging me until the 11th because that’s the day I dropped off my keys. That my keys were due in the office by closing time on the 10th. I scoured my lease prior to move out to make sure it said nothing about times or dates of keys being dropped off. I said some words I’m not fond of, thanks to frustration, and it’s so not like me I still can’t believe I did it. But you can’t take back spoken words. I emailed the contact I have and said how I’m paying for a full days worth if you really want to break it down, so technically I should be able to have those keys until 11:59PM. I also said that I wasn’t about to drop them in the drop box because then they could come at me saying I didn’t drop them off at all, and that scared me.
So since they’re threatening collection, I obviously don’t like that. They gave me one call, then the Call us today or it’s going to collections call. I don’t want my credit score taking a hit, but I don’t know how to fix this without paying money I don’t owe.
What can I do to get this resolved? Anything?