(Closed) Lenox Dinnerware Lifetime Warranty

posted 10 years ago in Gifts and Registries
Post # 3
Member
2292 posts
Buzzing bee
  • Wedding: July 2008

The thing is, they don’t continue to produce the same patterns forever and ever.  Depending upon the popularity of your pattern, and how long it has been in production now, they may or may not still be making it in 10 or 15 or 20 years. When they stop manufacturing your pattern, the remaining stock will eventually sell out.

After that point in time, they indicate they will replace your chipped dinnerware with a similar product – so something of the same quality, but not the same pattern.  (Just makes sense, they’re not going to produce a new plate every time somebody breaks one if they are not selling the pattern anymore.)

After your pattern is no longer produced, you can often buy replacement pieces from a place that specializes in single-piece sales and out-of-stock patterns, like http://www.replacements.com.

I certainly don’t believe that they are going to play games where the pieces are or are not "in stock" just so they don’t have to replace them.  Lots of major manufacturers have these types of warranties – and all of them have the same provision that allows them to substitute a different design of item if the one you have is no longer produced.  My mom has a similar warranty on her knives (which she has had for almost 50 years now).  Recently one of them broke, and the manufacturer replaced it – but the exact same style of handle is not still produced, so now her carving knife has a slightly different handle than the rest of the set.

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