Post # 1
So this is actually semi-wedding related because it happened at David’s Bridal, but its a good life lesson for anything I think. Get things in writing!
I went to David’s Bridal this morning to look for a long-line bra because my first fitting is in 2 weeks. I didn’t buy my dress at DB so I didn’t have it with me. They had only two styles for me to try on and my consultant (who was kind of a sourpuss by the way) would only let me try on one because she said big breasted women shouldn’t wear the other one. Ok..
I told her that I was a little concerned about the boning in the one she gave me showing through my dress, and asked her if I could return it if it didn’t work for me. She said yes. Considering that the bra was $73 with tax, I wanted to make damn sure it was going to be right and I wasn’t going to have to eat that cost if the bra didn’t work– I told her this.
At check out, she takes my card and gives me my receipt. The receipt says “All sales are final.” I pointed that out and she said not to worry about it because all the receipts say that but it only applies to wedding dresses. I said ok.. but I want a manager to cross that out and initial it. She told me that was unnecessary that its their store policy that you can return bras. I said I believed her but I still wanted it in writing because I’ve been screwed over in these types of situations before (I used better words hah).
When a manager (finally) comes over, the consultant explains to her what I want and she said that I should bring my dress in to try to bra on in the store (because I totally want to haul my dress all the way across town– no). I said well I already bought the bra can’t you just sign this and if it doesn’t work I’ll bring it back. She tells me no. Store policy is NO RETURNS on anything. At all. Ever. No exceptions.
Luckily she was willing to just void the sale (f that I’m buying online!) since I had not yet left the store… but I was super annoyed. I don’t think the consultant was trying to lie to me I think she was just ignorant. But still ladies… GET IT IN WRITING. If someone tells you can return something, make sure your receipt says so!
Post # 3
Thanks for the tip! I’m glad you were persistent about it. I probably would have just said okay and been screwed later.
Post # 4
Yikes. Good thing that you insisted on seeing a manager! I hope the salesperson got a talking to about store policy.
Post # 5
Thank goodness you were persistent! Yeesh!
Post # 6
Geez, glad you were persistent about that or you would have totally gotten screwed! And I have to say, I hate when stores pull the “all sales final” business!
Post # 7
Yea. I feel badly sometimes because I know people think I can be obnoxious about getting things in writing and reading everything (even important stuff… like the salesperson getting annoyed that I actually wanted to read all of the paperwork when we signed the sales contract for our house)… but I kind of don’t care what strangers think of me and I’d be a crap lawyer if I wasn’t persistent in these things haha.
Heading over to herroom.com to buy bras now… yay for reasonable return policies, in WRITING! 🙂
Post # 8
Always ask to see the return policy in writing. There is tremendous turnover in retail sales staff. Even if it is not deliberate on their part, they can give you incorrect information and may not even still be employed by the store when you try to return an item.
Post # 9
I get what she was saying about the one bra. They really do only carry one bra made for ladies with bigger breasts because the other one doesn’t provide enough support, but she could have at least let you try it on to make the decision yourself.
This time of year David’s hires a bunch of new people to prepare for their busy season so maybe that was the problem? At least I hope so. The policy is no returns, but you can exchange for a more expensive item (which sucks, by the way).
I’m glad you kept at them and didn’t get screwed over.
Post # 10
That’s f-ed up, but glad you persisted!! I think its bs that all sales are final there, I think as long as its unaltered in any way they should take it back. I got my first dress from there and ended up getting something else and now I’m stuck with the first dress still!!! I tihnk the reason they do it is cuz the sales people work on commission, and if you return something they get a charge back and have to pay the commission back
Post # 11
It is so important for the consumer to stand up for oneself! Thanks for the tip, it’s so true.
Post # 12
Thank you for posting this. I tend to be gullible and I believe people when they tell me something. I would have been the schmuck who took that sales associate’s word and been screwed over when I went to return the item.
Post # 13
Very true… and this sounds like something I would do… and most of my colleagues and friends from law schoo, lol.
Post # 14
@CorgiTales: Wow! Glad you got it taken care of!
Post # 15
Jeeze! This is something I’ve been advised, but seldom do. Thanks for the tip.
Post # 16
Good thing you went through with it! You were definitely right to get the manager out there!