- 5 years ago
I have been dealing with this site for a few days now, and I would DEFINITELY NOT RECOMMEND them. After much deliberation, I ordered a mother of the groom dress to made to my measurements. As I was filling in the order details, the price went up $30.00. I almost did not complete the order, but it was about 1 AM in the morning. I checked their cancellation policy, and it said an order could be cancelled within 24 hours. I also checked to be sure through “Live Chat.” I filed a “ticket” of complaint that same morning, probably within 30 minutes of placing the order.
The next day (well within my 24 hours)to cancel I had a reply that they charged extra for my made to measurement order, so I immediately cancelled my order. They considered my measurments to be a far larger size than I have every worn in my life! I had just tried on dresses in a local US store that afternoon and knew that sizes 10 and 12 fit me.
Today I received a reply that my dress would be made and shipped on dates almost 2 weeks from now. I again filed a complaint and checked again to see if raising the price for made to measure dresses was stated anywhere. If it is, I cannot find it. I will be out of town for an extended stay when they plan to ship the dress to me.
Given this service and interaction with this vendor, I would NOT recommend that anybody order from them. They do not answer questions directly. I do not know if it is a language problem, or a way of stonewalling the customer. I also discovered that they do not have a factory. They send the orders to different people, and, then supposedly check quality at a distribution center.