(Closed) Lightinthebox Dresses

posted 13 years ago in Dress
Post # 3
411 posts
Helper bee
  • Wedding: October 2016

I haven’t used LightInTheBox.com, but it might be helpful to look into the Better Business Bureau’s rating for the company and find out if there are any complaints out against them. There might be some bees out here who have had a personal experience, though.

Anyone else know anything about LightInTheBox?

Post # 5
368 posts
Helper bee
  • Wedding: September 2010

Holy cow!  Their prices are so cheap!  But yeah, has anyone actually bought from them?  Be careful…

Post # 7
3 posts
  • Wedding: April 2010

I ordered a fur should wrap from them 3 months ago….still waiting for it and my wedding is in a WEEK!

Very upset.

No phone number to call them and if you email them you get an outomated response



Post # 8
249 posts
Helper bee
  • Wedding: May 2012

I originally planned on buying my dress from this site but after some serious research the day I was going to buy it I was shocked by their numerous complaints. The main thing I would stress with any online purchase just make sure you do more research than reading their reviews on their website.

Post # 9
163 posts
Blushing bee
  • Wedding: January 2011

There are a few dresses on their site that I love. I have considered just taking the risk (I’m looking at a couple of knee length dresses under $100) but I’m too scared to do so.

I suppose I could get credit card protection if the whole thing fails. Right?

Post # 10
2 posts
  • Wedding: January 2010

I actually purchased a couple of dresses from Light in the Box.  One I used for my Trash the Dress session and the other was for my tango dance.  Both dresses were really well constructed for the price.  I did have an issue getting my dance shoes ontime from them ontime.  The dresses were much faster…i’m assuming their designers work pretty quickly on those.

My advice is to pay the extra to have them custom made for you.  My halter dress only required adjustment to the length of the strap which was a very easy fix.  My chiffon dress need the length adjusted and that was a bit of a headache.

Here are some pics:


[attachment=827158,103978] [attachment=827158,103979]

Post # 11
14 posts
  • Wedding: June 2011

Light in the Box scammed me!! I fell in love with a Jessica Lynn flower girl dress that retails for $499. Light in the box sells a very similar dress for $119. I was extremely uncomfortable ordering from this company, but I saw some reviews from people who post pictures of the dresses they receive and  claim to be very happy with their service and dresses. This gave me hope and I ordered the dress in January 2011, I also paid extra for shipping insurance. My PayPal account was charged, and the company set my order status as processing with the estimated delivery date 2/25/2011. However, my dress was NEVER shipped.  NOTICE TO EVERYONE USING PAYPAL: YOU ONLY HAVE 45 DAYS FROM THE DATE YOU MADE PAYMENT TO CREATE A DISPUTE! IF YOU DO NOT FILE A DISPUTE ON THE PAYPAL WEBSITE WITHIN THIS TIME PERIOD PAYPAL WILL NOT BE ABLE TO HELP YOU GET YOUR MONEY BACK!  I waited a few days after Light in the box was supposed to ship my dress and I contacted them through their ticket center. (If you are considering a purchase they offer live chat, if you already make a purchase you are supposed to use the ticket system). I have 2 tickets in and neither have ever been answered.) When my tickets weren’t answered I tried the Live Chat and was immediately greeted with a very nice customer service representative who told me she has no way of checking to see when my order will ship…but she “thinks” it will be about 1 week. So I waited a few days, and tried again. The next time the customer service rep told me my dress is scheduled to ship MARCH 6, 2011…which was a Sunday, and just so happened to be about 45 days since I placed my order through paypal. I decided to protect myself and immediately filed a dispute against this company, because I never received the merchandise I paid for. To anyone who is not familiar with how a paypal dispute works: you file a dispute and paypal gives you the opportunity to leave a message to the seller through their website…the seller replies to your message, and it is meant to help you RESOLVE the issue between buyer and seller. You can keep this open for up to 20 days…this would give the retailer an extra 20 days to ship your merchandise while still offering you the protection of having the opportunity to escalate the claim. I wanted the dress still so I sent the message describing my issue and Light in the box replied that my “order is delayed, please close the dispute.” I replied that I would be very happy to close it, however I cannot do so until I receive my dress. Light in the box, next skips the paypal communication and privately emails me to say: “Close the dispute if you want the dress, we will not process your order until the dispute is closed..let us know if I want a refund.”  That is where we are right now…I have 20 days through paypal to either escalate this dispute to a claim against Light in the Box, or close the dispute. I really want the dress and I made it clear that I am still interested in resolving this issue, however if I don’t receive the dress I have every intention of escalating the claim and asking for a refund before my paypal claim expiration is up. I am hoping if I have to ask for a refund and i do it within paypal’s timeframe then paypal will help me get a refund. I feel if this company was legitimately going to send the dress they had plenty of opportunity to send it…I’m giving them almost 1 month after the shipping date they promised. AND, I think it was shady that they are privately pressuring me to close the claim OR they won’t process my order. Shouldn’t they be trying to process my order so they could make a sale? Instead, they are trying to get me to close the dispute so they could KEEP my money without sending me anything!! Once a dispute is closed it could NEVER be opened again. If I were to close it so they could “Process” my order I would not be able to do anything about it if they keep my money. For all those people like me who see the positive reviews and decide to take the chance and order from Light in the Box, be sure to know how paypal works so you can use them to help you get your money back if the company tries to scam you like they did me.

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