(Closed) Linen Vendor Drama

posted 7 years ago in Emotional
Post # 3
Member
498 posts
Helper bee
  • Wedding: August 2011

i think it was firm but polite….not too harsh.

Post # 4
Member
2742 posts
Sugar bee

Pfft!! I thought he insulted her. Nope, this was firm and polite as the pp stated. I noticed that sometimes we ladies love to avoid confrontation. I know I did when my venue started changing my menu on me 🙁

Post # 5
Member
46415 posts
Honey Beekeeper
  • Wedding: November 1999

If you had it written in your contract, or previous communication in writing, that the event ends at midnight and she didn’t object at the time, then it is her problem.

She can remove the chair covers while someone clears the tables, so she can then remove the tablecloths and napkins.

Just make sure that your coordinator assigns someone to immediately begin clearing the tables first, rather than focussing on stacking chairs etc.

Post # 6
Member
367 posts
Helper bee
  • Wedding: July 2011

I do think the email is firm, but also a little snippy. I probably would have just called her. Emails can be taken wrong or the tone can be misread easily. It’s easier to explain the situation and try to reach a compromise in person or over the phone.

Did you tell her previously that the ending time was midnight?

Did you already sign the contract with the stipulated ending time of 11pm? If so, the vendor might have been relying upon the 11pm time as stated in your contract.

I agree that it shouldnt take an hour to pack up linens and chair covers. However, she may have included padding for the removal of plates and floral – if that’s not done immediately, its hard for her to remove linens. If the coordinator is good, then they will have the place cleared out quickly.

 I hope that you come to some agreement.

Post # 7
Member
5762 posts
Bee Keeper

Honestly? I think if your wedding is significant in size, cleanup will take at least an hour or more.

We had over a dozen people helping to break down my daughter’s wedding (only 85 people), plus the staff working there to help. We had an hour to get everything done and were scrambling to finish without a minute to spare.

Post # 8
Member
749 posts
Busy bee
  • Wedding: September 2012

I think your fiance’s response was good. Not too harsh, but firm enough to let the vendor know he means business. You told her that it ended at 12, and she should make it work.

Post # 9
Member
1679 posts
Bumble bee
  • Wedding: June 2012

There’s a wedding coordinator?  Pfft.  The vendor should deal with her, not bother you guys about this!

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