Post # 1
I received my Save the Dates today from Vistaprint, and while I am satisfied for the most part, there appears to have been an error with their printing, and there is a line straight down the middle of it basically, on my face. It’s not a thick line, mostly faint, but I definitely noticed it.
Do you think this is worth complaining about? I hardly paid anything for them since I used the $17 for $70 Groupon, and the way I look at it is at least it’s not the invites.
What do you think? Has anyone else experienced something like this from Vistaprint?
Post # 3
can you take a picture of it so we see how big a line it is?
Post # 4
I would complain to customer service. When I had an issue with Vistaprint (my Groupon didn’t work), they immediately fixed my problem and refunded my money right away. Use the customer chat option and see what they say. If they stand by their products, then they should fix your save the dates, regardless of what you paid for them.
Post # 5
@red_rose: +1 Need to see a pic to really understand if it is worth complaining about.
If it is a line in ink I would probably recommend contacting them and having them re-print. If it is just a fold however, that is probably something that occurs with their basic printing process, so having them re-done might not fix the problem.
Post # 6
@Baroness_Meg: I would complain. Even if you got them using a Groupon and didn’t pay full price they shouldn’t have a line through the save the date. The fact that the line is through your face is probably more noticeable then if the line were off to the side. At least try to complain- if they try to make you jump through hoops and it really doesn’t matter to you that much than at least you tried! I feel as though most companies that are well known will do something to fix the problem.
Post # 7
Here is a picture ladies… let me know what you think.
Post # 8
- Wedding: April 2014 - Italian Villa
it’s hard to see the line you’re talking about- the only lines i see are on your forehead and could be stray pieces of hair
Edit: I can kind of see it go further down, now. I wouldn’t worry about it too much 🙂
Post # 9
The ones in the middle of my forehead are the ones I am talking about….. if it looks like stray hair then I’m not too worried 🙂