(Closed) Lines Through VistaPrint Save The Dates

posted 5 years ago in Paper
Post # 3
Member
4336 posts
Honey bee
  • Wedding: October 2011

can you take a picture of it so we see how big a line it is?

Post # 4
Member
778 posts
Busy bee
  • Wedding: October 2013

I would complain to customer service.  When I had an issue with Vistaprint (my Groupon didn’t work), they immediately fixed my problem and refunded my money right away.  Use the customer chat option and see what they say.  If they stand by their products, then they should fix your save the dates, regardless of what you paid for them.

Post # 5
Member
301 posts
Helper bee
  • Wedding: August 2013

@red_rose:  +1 Need to see a pic to really understand if it is worth complaining about.

 

If it is a line in ink I would probably recommend contacting them and having them re-print. If it is just a fold however, that is probably something that occurs with their basic printing process, so having them re-done might not fix the problem.

Post # 6
Member
7220 posts
Busy Beekeeper
  • Wedding: June 2013

@Baroness_Meg:  I would complain. Even if you got them using a Groupon and didn’t pay full price they shouldn’t have a line through the save the date. The fact that the line is through your face is probably more noticeable then if the line were off to the side. At least try to complain- if they try to make you jump through hoops and it really doesn’t matter to you that much than at least you tried! I feel as though most companies that are well known will do something to fix the problem.

Post # 8
Member
2649 posts
Sugar bee
  • Wedding: April 2014 - Italian Villa

it’s hard to see the line you’re talking about- the only lines i see are on your forehead and could be stray pieces of hair

 

Edit: I can kind of see it go further down, now. I wouldn’t worry about it too much 🙂

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