Post # 1
My boyfriend is letting me pick my engagement ring and after months of looking I’ve finally found the ring I want. Now I’m trying to decide whether to get it through a locally owned jewelry store or Zales. The price is almost the same so that’s not a consideration. I know the rings at Zales tend to be lower quality but this ring is certified and is a higher color and clarity than their typical rings. I have some concerns about the local store and I want your opinion on whether I’m right to be concerned or if I’m just being paranoid! Thanks in advance!!!
The main things that bug me about the local store is 1) They don’t do warranties. They said we could bring the ring in at any time to be looked at and repaired and they’ll fix anything that’s wrong with it but nothing will be in writing, I just have their verbal word on this. If I go with Zales I’ll have a written warranty that spells out exactly what is covered and is not for the life of the ring. 2) The diamonds at the local store won’t be certified but they will give me an appraisal. The Zales diamonds are certified although I understand that Zales doesn’t use GIA but other “looser” certifications like IGI. The local jeweler is “GIA certified” which I think just means he has been trained by GIA or taken classes through GIA or something like that, it doesn’t necessarily means he is using GIA diamonds. 3) With the local place, I’d have to bring the ring in every other month for inspection, with Zales it’s once every 6 months. 4) The local place is owned by 2 brothers who are getting up there in age, if they close down who would I take my ring to?
So, would you go with the local place or Zales??
This topic was modified 4 years, 4 months ago by kernelkat.
This topic was modified 4 years, 4 months ago by kernelkat.
Post # 2
I would not buy a ring at Zales or Jared or Kay or any other large chain. I have read too many stories about problems with workmanship.
Post # 3
I’d rather support the local companies than a huge corporate conglomerate. They tend to actually remember you and not be treated like just another customer. Of course your local Zales could be amazing but mine aren’t, they are always so pushy when I walk by the cases and when I was looking around for e-rings on my own…I had to keep reminding them I didn’t want diamonds. It’s like they weren’t even listening to me :/
Post # 4
My ring came from Zales, and I haven’t had any problems with it. I actually picked it out from there, as the style I wanted could not be found anywhere else – surprisingly.
We got engaged mid-February and waited to get it re-sized a month later. They estimated that it would be 2 weeks, and it actually only took them a week and a half. It came back looking great.
Also, my ring came with a matching wedding band. We went and looked to see if we could get another one, so it would be symetrical. We were told that the ring and the band aren’t made separately, so a perfect match band wouldn’t be possible. Fine.
However, a week later, I get a call from the guy we spoke to about that additional band and he said he was able to get in contact with someone from the Special Ordering Department, and they would be able to make it for me. I was so impressed that he went out of his way to get that for me! I ordered it immediately, and should have it within the next couple of weeks. So far, so good.
Post # 5
I would not buy from Zales. If you didnt know, Kays comoany bought Zales recently. I have had absolutely horrible experiences with Kays. They ruined my original wedding ring, and yesterday I had to send my replacement in after only wearing it 3 months because the center stone cracked and they were very rude about it. Yes, they give you a warranty, but it isnt really worth it. They dont do repairs well, so it isnt even worth it to send it in. At least at thr local shop you will know the work is being done well!
Post # 6
I would recommend looking for a master IJO jeweler in your area.
Post # 7
I prefer to support local companies which is why we purchased our setting at a local jeweler. That being said I’ve had my ring ~3 and half months. I’ve already lost on accent stone. Luckily they replaced it at no charge. About a month later I was able to move two more of the accent stones with my fingernail. I took it back in and they reworked all of the prongs at no charge. They only offer a one years manufacturer warranty on my setting. If it goes back a third time back to the manufacturer it goes. I love my setting, but it does make me nervous that down the road we will be paying out of pocket for all of these repairs if they don’t stop.
Our main reason for going local is my center stone was in a ring my deceased grandfather had and I didn’t trust a big box jeweler to set the stone.
Post # 8
I would not go to a chain store. Sure you recieve “good” customer service when you are buying, but I have heard horror stories after you buy and need something done. I also do not like how they don’t do anything in store and always have to send it off. A local company is just going to give you all around better service, I think.
Post # 9
I think its best to look around at all kinds of jewelry stores and just look for that special ring…we found mine at kays in the neil lane bridal section after looking at several local jewelry stores..I really love the vera wang love collection at zales gorgeous! …goodluck to yah!
Post # 11
Don’t buy from a chain (Kays, Zales, Jared’s, etc). That was one of my stipulations. My jeweler still provided us with a warranty and free cleanings. I also have my ring insured – which helps with all the other issues people mentioned.
Post # 12
You most likely will not get as good of a center stone at a mall store. Do you have a picture of what you want? Have you looked online? Like maybe James Allen, Whiteflash, or Brian Gavin?
Post # 13
- Wedding: June 2015 - Ashelynn Manor
My ring is from Gordon’s, which is owned by Zales. The only local jeweler in my area is closed for several months for renovation, so we went to Gordon’s to look at styles. He ended up just going back there to buy the one he knew I loved. We have had fantastic service, and it’s so easy to have it cleaned anytime I’m shopping in our “mall”!
Post # 14
My e-ring is from a local store and we now live seven hours away so their warranty is pretty useless unless I send my ring to them. Chain stores are everywhere so if you move or the store in your area closes you will still have a back up plan.
Post # 15
Thank you all so much for your responses! I really appreciate hearing everyone’s different take. For now I’m leaning towards Zales because I just can’t see spending that much without a written warranty.