Post # 1
I booked wedding hair appointments for my bridal party (with their consent) in July. I had told the girls they will need to pay for their own hair, so if they wanted to do it themselves that was fine too. The woman I booked with has been doing my hair for 13 years, so it’s not like I’m a stranger to her. After I gave her the numbers, she told me she would write up a price list for me to give to the girls. A few weeks later, I still hadn’t gotten it so I called her. She said she had been on vacation and would send it. I never got it. Last night, I went in for my first hair trial and told her one of the girls had decided to cancel. She told me that was fine, but from here on in I will be required to pay for anyone who drops out since her stylists are coming in on a holiday weekend to do the wedding for me. Fine. As I was leaving, I asked her about the price for the girls and she said $65-85. Now my girls are upset because they feel like they can’t afford it, and I repeatedly asked this woman to give me the prices and she never did, yet she says I am obligated to pay now.
Did anyone else get everything writing well in advance? My Maid/Matron of Honor says I should cancel ALL the appointments and go elsewhere to get my hair done from now on, but I’ve been with this woman for 13 years! Any thoughts? I have found that $75 is about the going rate in NY for wedding hair.
ETA: The other issue is that she scheduled us all for 11 am. That does not give us enough time to get back to the hotel, get our makeup done and get dressed. Forget about doing any pictures before the ceremony. She moved me to 10, but doesn’t know if she can get the other stylists to come in any earlier. Ugh!!!
Post # 3
Yeah… I agree with your Maid/Matron of Honor: I’d cancel the lot and look for someone who can be more flexible with you and your BMs with rates and the scheduled time.
You might have known her for 13 years, but that means she’s known you for that long too! I don’t she’s being very fair on you, especially when you’ve been chasing her up for a quote for so long.
Don’t feel guilty – at the end of the day, business is business and it won’t stop you continuing to go to her after the wedding.
Post # 4
Wow. At first I thought “that sounds like me!” haha I love my stylist, I’ve been going to her for about 17 years – since she was an apprentice and I was a kid! Like you, the girls are paying for their own hair if they wish to join us but have no obligation. I will need to confirm exact numbers to the salon close to the date so that she can confirm the timing is okay for the number of hair/makeup being done per stylist.
I don’t know why she’d need you to pay for any cancellations if she’s asking staff members to come in on their day off when she can just tell any extra staff they’re no longer needed? To me, she’s being very unreasonable to ask you to pay for anything now when the number of girls having their hair done is dependant upon price and she didn’t provide that for you!
Man, that’s a hard one. I’d hate to have to find a new stylist so I get where you’re coming from.
So, if you go to another salon for your hair will the BMs want to get their hair done at the new salon with you? Is there any way only you can get your hair done with your stylist or is she trying to make you pay for the cancelled BMs?
I don’t see why she’s making you pay. She doesn’t have any outgoings if the result is that her staff have the day off and it sounded like you’re saying they would have anyway so she’s not even losing potential other business?
Post # 5
@Laitka: I did end up cancelling all the appointments and I’m going to find a new stylist from now on. I can’t continue to go to someone who treated me the way she did. The other night when I finally got her on the phone (after numerous phone calls) she insisted that I had agreed to all of this earlier. She also said “Since you made this appointment before the makeup one, you’ll have to change the makeup one” and that she couldn’t guarantee that the girls would all be ready in time for the wedding! And then she was like “That’s the best I can do for you, I don’t know what else to tell you” and hung up with me! I am done with her and will encourage no one to ever go there again.
Post # 6
I really can’t believe that someone would treat a customer so badly let alone one who has been loyal for 13 years! It definitely sounds like you made the right call – she doesn’t deserve your business.
Have you found someone else for your wedding? Wishing you lots of luck and an amazing new stylist 🙂
Post # 7
@Laitka: We did find much better place with more reasonable prices that can accomodate all of our needs. And they aren’t acting like they are doing us a favor by doing the wedding either, they are actually happy to have our business.
Post # 8
That actually sounds alot like me. At my hair salon, my stylist quit, they didn’t tell me, until I called to make a trial appt. Then I went to my sis-in-laws stylist. She blocked out the day for me. I was going to use her make-up artist, but it cost to much money and we then ended up finding a wedding guest who is doing it as a gift. I need to get in earlier. SHe gave me a hard time, because she would have to open the salon earlier. She told me the price originally, then she told me that was a discounted price cuz of my SIL like a month later. SInce I had to come in earlier she deceided to charge each girl $10 more and me $20 more. Not to mention when she did my trial, my hair didn’t even hold up the whole night, because she didn’t do it all the way, she told me that cuz it was just the trial.
I found someone else who is doing it where we are getting ready, called my SIL and canceled all the appt. nicel. She told me that I was the problem and I caused her to lose money from other appt she could of booked and I’m the only bride in 12 years that canceled on her. I’m so glad I did. Obviously the extra money she had to charge me was worth losing all the money she was going to make that day plus tips.
Cancel and go somewhere else. They obviously don’t need your buisness. You shouldn’t be locked into appt. That is ridicoulus and they are only doing that to get extra money because its a wedding and they think they can do that. Go somewhere where they really want to work with you. You are the customer and there still needs to be customer service.
Post # 9
That’s a bunch of BS. Cancel and go elsewhere. You shouldn’t have to pay if you cancel and give enough notice. Find another stylist … for the wedding and to be your new stylist.
EDIT-I just read your last post — good for you for going elsewhere. You are paying for a service and should get treated like a client.