(Closed) Long: Rehearsal Dinner restaurant.. how would you deal with the situation?

posted 7 years ago in Logistics
  • poll: What should I do?

    Cancel, get your refund and find a new place

    Respond to the email and go on as if you never called and complained

    Different option that I will explain below

    I hate polls

    Yay polls!

  • Post # 18
    Member
    1119 posts
    Bumble bee
    • Wedding: April 2014

    View original reply
    @Chrysoberyl:  …in which case, you will march in there like a PP said, with the receipt in hand. They can’t dispute that.

    Post # 19
    Member
    733 posts
    Busy bee
    • Wedding: City, State

    @Chrysoberyl: 

             I would call and cancel. I would explain that you want a refund and present her with everything that you told us. Say its not how you want to support the business if they are going to treat their customers that way. If I had to cut the loss of $50 I would but I wouldn’t recommend them to friends/family and let people know in your area how you were treated. If you tell them you won’t recommend them to others if they don’t give you the $50 back, maybe they’ll be inclined to actually give you a refund. If they don’t than I would cut my loss and find somewhere that actually wants my business. 

    Good Luck with everything!

    Post # 21
    Member
    184 posts
    Blushing bee
    • Wedding: October 2014 - The Heathman Lodge (Vancouver)

    I would try and get your deposit back. If they won’t give it to you, word-of-mouth can either make or break a business. 

    Post # 22
    Member
    2854 posts
    Sugar bee
    • Wedding: August 2015

    View original reply
    @Chrysoberyl:  oh ok. From her email it sounded like she was acting as if you never sent those emails to her. Because her email mentioned sending you menu options, and you had already sent her what you’d like for your menu. So I thought she was suggesting that she’s been continuously emailing you and hadn’t heard back (when it’s clearly been the other way around). I must have misunderstood.

    Regardless, I would be going there in person and fighting for the $50. It’s the principle of the matter!

    Post # 23
    Member
    2543 posts
    Sugar bee
    • Wedding: June 2014

    Yeah! Cancel and try to get that money back! Jerks.

    Post # 25
    Member
    521 posts
    Busy bee
    • Wedding: May 2014

    I would march in and demand to speak with a manager.  Eff this woman and the keeper of the book!  A manager needs to know about this.

    Post # 27
    Hostess
    8573 posts
    Bumble Beekeeper
    • Wedding: October 2014

    I would cancel, it sounds like they have no idea what they are doing.

    Post # 28
    Member
    2854 posts
    Sugar bee
    • Wedding: August 2015

    View original reply
    @Chrysoberyl:  ew! totally judging her on that email! super unprofessional!

    Post # 29
    Member
    670 posts
    Busy bee
    • Wedding: October 2014

    March in there and cancel that train wreck of a place! Also, tell her what a tool she is and that you know she got your emails! ( after you get the cash back! )

    Post # 30
    Member
    373 posts
    Helper bee
    • Wedding: May 2014 - Beach

    Well I wouldnt cancel if you have another restaurant in mind. If you find another suitable restaurant that is avaialble on youur day then ef. cancel. If not I wouldnt send her any other e mails. I would go to the restaurant and talk to her in person and choose the menus, set up and everything. I would also tell her that you called many times to complain just to let her know that if she doesn’t act responsible you will cancel.

    Post # 31
    Member
    184 posts
    Blushing bee
    • Wedding: October 2014 - The Heathman Lodge (Vancouver)

    View original reply
    @Chrysoberyl:  

    If it was a professional place, they would have email addresses with the name of the place in them, not personal emails.

    Cancel, get your money back. Tell your friends.

    I have a degree in restaurant & bakery management, that’s unacceptable.

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