(Closed) Looking for advice on wedding photographer

posted 6 years ago in Photos/Videos
Post # 3
Member
9648 posts
Buzzing Beekeeper
  • Wedding: April 2019

Definitely get a refund and go with someone else! Your email was in her CONTRACT for heaven’s sake, this is completely unprofessional, please don’t use her for your wedding!

Post # 4
Member
2216 posts
Buzzing bee
  • Wedding: August 2012

I’ve had the same kind of issues that you’ve been having with my photographers as well.  Difference is that mine are above avg. in price and are pretty well known.   I don’t think ignoring emails is professional at any level.  It is frustrating to say the least, and extra frustration is not needed at any point during the wedding planning process.  My recommendation would be to book another photographer just to avoid the frustration.  I wish I did, but its too late now. 

 

Post # 5
Member
1414 posts
Bumble bee
  • Wedding: June 2012

She sounds very unprofessional…..

Post # 6
Member
1513 posts
Bumble bee
  • Wedding: June 2013

yikes! that sounds super stressful! if you arent able to get a refund or decide not to switch, i would suggest sitting down with her and outlining a clear communications plan to cut down on wedding day frustration too! 

Post # 7
Member
2335 posts
Buzzing bee
  • Wedding: November 2012

While I think photographers need time/space to be regular human beings (ie: they can Instagram/tweet as much as they want, you don’t own them), this does sound unprofessional.

Get a new photographer who won’t give you doubts.

Post # 8
Member
7609 posts
Bumble Beekeeper

Do you mean you paid $1300 for engagement photos!??  Or does that price include part of your wedding package?

I think I would find a new photographer and also let her know why you aren’t booking her for your wedding.

Post # 11
Member
963 posts
Busy bee
  • Wedding: June 2012

Can you meet with her in person to share your concerns?  Sounds like getting her on the phone/email is impossible.  I love my photographer.  We didn’t do e-photos, but she took 3 weeks to give us our wedding photos, which was 9 hours of shooting and over 1300 editted images.

Post # 12
Member
2281 posts
Buzzing bee
  • Wedding: June 2012

Personally, I’d get someone else. What’s the point of having a photographer if you don’t get the actual photos in a reasonable time? You’re not just paying for someone to show up with a camera, you’re paying for the photographs themselves.

If you can hold the final payment until you have your wedding photos in hand, she might still work out, since that incentive might get her to get her work done. If she gets the remainder before she’s done editing and getting them to you, I would be afraid you might never get them.

Post # 13
Member
185 posts
Blushing bee
  • Wedding: June 2012

Sounds like looking elsewhere might be a good idea! If for nothing else than for peace of mind. I had the same issue (waited 7 MONTHS for engagement pictures that we then couldn’t use) but I ignored my instincts because I loved their work so much. Wish I had looked elsewhere because my wedding has now passed and the ONLY thing I regret is the photography (for quite a few reasons). So disappointed. If you ask me, unprofessional behavior now doesn’t bode well for the wedding day. 

Post # 14
Member
622 posts
Busy bee
  • Wedding: August 2014

So 6 weeks is not an unreasonable amount of time IF the photographer sets that expectation up front. It sounds to me like this photographer is new and in over his/her head. 2 weeks is a pretty crazy promise to make and it sets you up for disappointment.

The communication problems are an issue for sure. If you’re not comfortable with how things are going, start looking into other photographers and see if you can find one that’s even available that date before you start asking to get money back. What does your contract say about cancellations? Mine says that at X number of days before the wedding everything is non-refundable because of the likelihood I’ll be unable to re-book the date, so check the contract first. And if you do have a way to get money back, be reasonable in what you ask for back. She did already put the work into shooting and editing and delivering your images so you can’t expect to get all of your deposit back.

Post # 15
Member
914 posts
Busy bee
  • Wedding: July 2012

I think it is highly unprofessional to not answer a client back within a reasonable amount of time. I know photographers are human too and don’t work 24/7. But they need to have customer service skills and should have a response to people within 24-48 business hours, just like any normal business.

When I do a photoshoot, if for whatever reason the photos take longer than I expect, I let my clients know. Fortunately, I’ve only had to do that once.

I’d be more concerned about the lack of communication vs the time it took to get you your photos. Maybe she’s busier than expected, but she should have let you know that and apologized for the delay in her response.

 

Post # 16
Member
1212 posts
Bumble bee
  • Wedding: June 2012

Go with a different photographer. I hired a different photog at first, had doubts, and eventually changed. I’m so happy I did!

If you want a third photog option, I adored mine and he got pictures back to us in about 3 weeks. He also is very good about communication. He’s based in Kitchener but will travel if needed. Let me know if you want a link to his website.

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