Looking for Artisan State Coupon Code

posted 4 years ago in Photos/Videos
Post # 2
1069 posts
Bumble bee
  • Wedding: July 2014

Good luck! Hope to see pictures when the book comes in, it sounds amazing!

Post # 5
6 posts
  • Wedding: September 2015

Worst customer service ever! I called them 10 times a day for 7 straight days. I left a voice message every time I called (about 10 a day). I also sent out emails to them 5-6 times a day. Never one reply from customer service.

After 15 days of my books and product not being shipped I had my bank issue a dispute on the charges. This finally got the company to wake up and ship the items to me but there were major quality issues. Books were over-saturated in printing. The text on the spine on some books was centered in my design but when it arrived it was way off center and the cover was wrapped wrong. (If I can attach video and pictures I would).

The company does not list their physical address on their website or anywhere online. NEVER DO BUSINESS WITH A COMPANY THAT DOES THAT HAVE A PHYSICAL ADDRESS. It appears they are a china based company with a facade that US photographers and designers founded the company and run. Don’t let that fool you. It is all run out of China. The Chinese culture is known for not holding up to committed dates and not caring about good customer service.

I did some research and found some of their company email address outside of the one listed on the website. When you have problems contacting the company be persistent and send emails to all these addresses.

[email protected] (Noticed that my DHL Tracking info for my first order came from this email address) When the company would not reply to me I decided to try mail2, mail 3, mail 4 and so on. Emails successfully went through to mail1 – mail4.

[email protected]
[email protected]
[email protected]

My last order will be just that. I ordered a total of $2,200 for clients to give as Christmas gifts. The charge to my card was from Hong Kong. My bank gave me the number that the company lists with the transaction. It was an international 852 area code number. I tried calling and it was a non existent number.

Tried filing a complaint with the Better Business Bureau. They have no record of this company existing in the U.S.

Beware of this company!

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