Lost diamond from James Allen ring after two days

posted 3 years ago in Rings
Post # 2
Member
900 posts
Busy bee
  • Wedding: September 2013

For a diamond to already be missing I’d assume the halo was defective  to begin with and I’d ask them to replace it, not repair it :-(.  That being said, pave diamonds are notorious for falling out!  My original wedding ring had pave diamonds and I lost several over the year or two that I had it.  That’s the downside of the paves I suppose.  

Post # 3
Member
5 posts
Newbee
  • Wedding: September 2017

I have a similar ring from James Allen, halo effect on a pear shaped. I have been engaged since the end of April, I’m a teacher and I don’t take the ring off for much (showers and putting lotion on). I All diamonds are intact. It’s definitely worth it. It’s likely that there is a defect in the halo. Give them a chance.

Post # 4
Member
586 posts
Busy bee
  • Wedding: March 2017 - Nepal

I don’t have a James Allen ring but mine is also a pave halo. I’ve had it 3 years, only take it off to have it cleaned and I’ve never lost a diamond. I agree with PP that the setting itself is probably defective since its only been 2 days. They should give you a replacement instead of a repair. 

Post # 5
Member
31 posts
Newbee

I have a James Allen ring with a micro pave halo and band.  When I first received the ring it was too large so took it to jeweler to have it resized which caused one of the small diamonds to fall out. I didn’t notice until a few weeks later when I had moved to a new state so I had to go to a different jeweler to fix it. I think the cost of having the jeweler replace the small pave stone and set it in the ring was something like $150. Hopefully that helps! 

Post # 6
Member
5 posts
Newbee
  • Wedding: September 2017

yeri85 :  And going down a size will typically do that to diamonds. When we spoke to someone about ring sizing at a different jeweler he said the same thing.

Post # 7
Member
111 posts
Blushing bee
  • Wedding: November 2017

I love James Allen. I think you should just get it replaced. We just got our bands from them and the diamonds on my ering are excellent quality. Give them another chance ๐Ÿ™‚ Here is my JA set. I still can’t wear the band until next year but here I’m testing it out ๐Ÿ˜‰

Post # 9
Member
627 posts
Busy bee

I really don’t want to jinx myself, but I have pave and I have never ever lost a diamond. I don’t think it’s normal. I would express concern about the setting and ask them to check it.

Post # 10
Member
3545 posts
Sugar bee
  • Wedding: April 29th, 2016

ecb1987 :  I think that’s always a risk with pave set diamonds, regardless of who made the ring. I’ve helped a few friends look for side stones when they realized they had fallen out of their bands. If this is a big concern for you, maybe consider a new setting all together? I believe channel set is the most secure and then bezel. Just a thought! I’d be worried about losing stones in the future.  

Post # 11
Member
4260 posts
Honey bee
  • Wedding: February 2009

This often happens in shipping.  I doubt the ring is defective.  My fedex is far from gentle with packages.  I would ask JA to repair it, and since it likely was from shipping that it fell out, ask them to send a shipping label so that you are not out shipping charges.  ๐Ÿ™‚

Post # 12
Member
273 posts
Helper bee

I have the same ring as you. I had it sized down by a local jeweler who made it an awful oval shape band which irritated me. I called James Allen and they had me send it back. They casted a brand new ring in the right size and re-set the stones free of charger.

I don’t want to admit it but I am SO rough on my hands and this ring has been smacked hard on desks, caught on saddles, and been in the dirt every day since I got it in July. I have not have any loose stones (I am getting a custom made wedding band and have the jewler check the stones and clean the ring ever time I go in). 

I think they will fix it and it will not be a long term problem ๐Ÿ™‚

Post # 13
Member
1587 posts
Bumble bee
  • Wedding: May 2017

prettyshinythings :  Just curious – making sure I’m understanding your situation correctly.. you had a JA ring that you had resized, and the resizing was done poorly, and JA still fixed it for you even though another jeweler caused the issue?

I’m curious because I have the same situation.. a local jeweler messed up my setting during sizing, but I just assumed JA wouldn’t do anything about it, since it was really the jewelers fault. How long had you had your ring at this time?

Post # 14
Member
273 posts
Helper bee

futuremrss17 :  

My ring was still under the 60 day sizing warranty. I called them before getting it re-sized by a local jeweler to be sure that this jeweler sizing it would not void any warranty.

I believe that because my ring was still under the 60 day warranty that is why they fixed it for free. However I believe if I were to send it back to them now I would have to pay for them to fix it. 

It might be worth looking in to! Or possibly getting your money back from the jeweler who messed it up and using that to send back to JA for fixing 

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