(Closed) lost photographer and he wont refund!!

posted 8 years ago in Photos/Videos
Post # 33
3240 posts
Sugar bee
  • Wedding: May 2011

@honeybeelove:  I’m so sorry to hear about your father. It’s never easy to loose a parent, but it’s especially hard given the timing of your wedding.

As far as the photographer, based on your original post it sounds like he is willing to work with you a little bit (although maybe not as much as your other vendors). He will refund the deposit if he re-books and he is willing to move the date as long as he doesn’t have another client–both of those are reasonable responses from him. Does it suck that you might loose the money-yes. But the photographer is honoring the contract-whether or not insurance is involved or not isn’t really relevant.

I don’t think anyone is being mean or giving you negative attitude, folks are being honest. My fingers are crossed for you that he books another client on your date.

Post # 34
621 posts
Busy bee
  • Wedding: August 2014

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@honeybeelove:  I don’t think you’re getting negative responses, I just think you’re not getting the response you want to hear (that the photographer is unreasonable and should give you all your money back). No one was being negative, just explaining that this is how business is. Like a PP mentioned, weddings are never canceled for a good reason so that’s why those agreements are in place in the contract, to protect photographers when cancellations happen and they can’t re-book.

As for the insurance thing, there’s no way of knowing what he’s referring to without knowing what his policy is, where he lives, etc. Perhaps he’s saying that his particular insurance will not reimburse him for that money when it’s x number of days before an event so he in turn can’t reimburse you. Or like a PP said he may just be wanting to not seem like he’s trying to be mean and just wanting to explain it as a business issue and not personal. It doesn’t matter though – all that matters is what you agreed to when you signed the contract. I think this is probably causing you way more grief than you can handle right now so I don’t think dwelling on it any longer is worth the energy. =(

Post # 35
6261 posts
Bee Keeper
  • Wedding: August 2013 - The Liberty House

I’m so sorry to hear about your dad, but he is not in the wrong if you signed a contract that says he can do it. That’s what a deposit is for, because he spent the time since you booked turning away other people for that date.

Post # 36
3339 posts
Sugar bee
  • Wedding: April 2013 - Rhode Island

@honeybeelove:  I’m so sorry to hear about your dad.  That’s awful.  This sounds like a pretty standard refund policy though.  I ALMOST postponed our wedding date, so I checked up on all the refund policies from all my various vendors and they sounded the same as what you posted.  HOWEVER, there’s usually an exception clause that states you’ll get a full refund in the event of serious illness, hospitilization, or death.  I don’t know if that only covers you and your fiance or if that extends to immediate family members too.  If your contract doesn’t have that clause, then you’re stuck.  🙁

Post # 37
341 posts
Helper bee
  • Wedding: June 2013

View original reply
@honeybeelove:  Have you ever heard of Bridal Brokerage?  They “re-sell” weddings that are cancelled for whatever reason.  I don’t know if they would be of any help to getting you a bride to take the June 29th date from your photographer… but they might be.  http://www.bridalbrokerage.com/


Post # 38
977 posts
Busy bee

You aren’t getting a lot of negative comments on this page, it’s the truth, in black and white on your contract. Go back and read it.  Sorry for your loss.  

@seAprilbride ++++++ 100000  I’m a pro wedding photographer.  and you said it all correctly.

And us photographers don’t go out and spend the deposits.  we do pay 30% in taxes, plus sales/use taxes.  Plus any other overhead costs to the business, including studio overhead costs if the photographer has a studio.  So, we don’t go out and spend it. lol…that’s not business etiquette.  He is offering you a lot more than any other photographer would in your position.  I’ve head it all in my position. I do not refund deposits.  It’s written in black and white right on their contract that they get a copy of, signed by me and them. they know this before they put the pen to the paper and the check in my hand.


Post # 40
789 posts
Busy bee
  • Wedding: February 2014

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@Sunnybrook:  Interesting website!

Post # 41
64 posts
Worker bee
  • Wedding: September 2014

@honeybeelove:  Sorry for your loss, but as the other ladies have said. deposits are generly non returnable. did you take out your own insurance? in our policy it covers death of family members/ members of the wedding party which mean we will get all of our money back. if you have i would take a good look through your t&cs of your policy

Post # 42
2334 posts
Buzzing bee
  • Wedding: November 2012

I’m so sorry for your loss.

Could you ask the photographer what dates he has available in 2013/2014 (whenever you’re emotionally ready) and plan your wedding from there?  You said you love his work, you’ve already paid a deposit, so keep him and book the other, more flexible, vendors around the dates he’s available.

Post # 43
1966 posts
Buzzing bee
  • Wedding: September 2013

So sorry for your loss. Unfortunately that’s usually how deposits work. Why not ask what days he is available & try to coordinate with your other vendors. 

Post # 44
1629 posts
Bumble bee
  • Wedding: November 1999

@honeybeelove:  I actually think his insurance thing does make sense. Chances are his insurance covers losses he incurs due to cancellations. If he refunded your (or anyone’s deposit) this would increase the amount of the loss and the insurance company would have to pay more. I think it could reasonably be in his policy that for him to receive money from an insurance claim that he can not refund a deposit.

Post # 45
3051 posts
Sugar bee
  • Wedding: February 2015

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@hotpinkbride:  that makes a lot of sense actually. I couldn’t figure out what insurance had to do with it but that sounds logical.

OP, I’m SO sorry for your loss. I cannot fathom losing my dad….but yes, the photographer doesn’t owe you any portion of your deposit, especially this close to your date. Photogs are usually one of the FIRST things people book and I actually don’t agree with some PPs that he’ll be able to find someone else.

I’m glad to hear your other bookings were able to help you out! I think putting it off a while might indeed be the best idea, it’s gives you time to grieve, save, and maybe even find a date your photographer is available.

Post # 46
3569 posts
Sugar bee
  • Wedding: April 2013

I’m also not sure what his insurance has to do with it, but his contract seems standard. I’m really sorry about your loss, and it’s understandable to not go through with the wedding.

I think your two options are, take the loss of the deposit or find a date that works with the photographers.

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