Post # 1
I love browsing on Loupe Troop and Diamond Bistro. I am wondering if the person doesn’t have paperwork on their ring, how do you know their description is accurate? Most deals are final sale, so what do you do if you receive an item that is lower quality than listed? I haven’t purchased anything yet but curious how to protect myself.
On the flip side, how do you protect yourself as a seller as well?
Post # 2
Payment via paypal goods and services ONLY.
I have only had one issue in many buying/ selling experiences, where a rather expensive ring from a very reputable seller never arrived. I got my money back as paid PP G & S.
As for descriptions, you don’t know it is accurate, to be honest. But you can get things tested.
Post # 3
I have purchased through diamondbistro and had a great experience! I also reccomend Paypal Goods and services. Never use friends and family for a purchase. It will not protect you.
Post # 4
Thank you- I definitely plan to pay with paypal goods/services. If it truly does not fit the quality, you would file a claim?
Post # 5
I do a lot of reselling on ebay. And I had one problem with a woman that got a letter from her jeweler disputing the color of a losse diamond-hence she won the dispute because as a seller-all sales are final. You must stick to the business at hand when communicating with a seller or buyer. Personal stories or over excitement always cause them to say more than they should. You don’t want to open up that can of worms. If you are a buyer, and there is no paperwork with the item, make sure you use paypal always-otherwise you have no recourse. Once you receive the item, it’s up to you to obtain proof that it is authentic [otherwise the seller would have done so pre-sale but this is often like you said not the case with most personal resold items].
I suggest getting a good tester yourself, but that will only determine if the item is not a cz. Having a local jeweler test it is your best bet. If the jeweler states the item is not authentic, get it in writing. Then of course dispute via paypal.
If you’re a seller-you must state the terms clearly in your sale. Do you take returns? Do you have paperwork on the item you are selling? You must also state that the item will ship insured and a direct signature confirmation is required. Unless it’s a $5 moissanite in which case you’ll take your chances. Fedex is always better with high ticket items. As with the post office, priority shipping works well but does not require signature. That’s extra. I cannot tell you how many times the buyer has tried to con me out of a refund claiming they did not get it. When I have a signature verification that they did. It takes all kinds 🙂 Just protect yourself with paypal on either end of the scale.
Post # 6
I will tell you that I have purchased from many colored stone vendors and unless I purchased a stone with a gem brief the only paper work I receive is an invoice. If I resell the gem, I am unlikely to get a gem brief unless it is an expensive gem or the buyer pays and the sale is contingent on the gem being what I say it is(i.e. paraiba tourmaline, from brazil or sapphire that is unheated).
Many jewelers are not very familar with colored stones. I am fortunate to have one an hours drive from me that knows quite a bit about gems. So whoever tests your purchases should be knowledgeable about what you are asking them to verify.
I have purchased loose gems on Loupe Troop and a diamond ring. I have very good luck with all purchases. Ask questions about clarity, type of inclusions, windowing, color zoning, if gem has ever been set, chips, nicks,scratches, signs of wear and dimensions. You can also ask if who they purchased from if a vendor or another individual. Then purchase with paypal goods and services. If the seller asks for friends and family, offer to pay the 3% above the stated price to make up for the seller’s fees. You can make an offer on a gem or piece if you feel the stated price is too high.
Post # 7
If it’s not as described you file a Paypal dispute. You will write statement as to why it is not as described and they will follow up with you on your claim.