Post # 1
I got engaged in 2012, wedding was planned for August 2014. My sister found a local wedding planner in Delaware whose style we loved. We hired her April ’13 for the “Month of” package but really only needed her for the “day of” to organize and execute. But to make it worth while for her we went the extra mile since I did everything else already, i.e. venue, hired vendors, etc. She seemed really excited to be apart of it and so were we. So we sent her the deposit.
Months went by, I emailed her about quotes for draping and lighting and asked if she knew anyone resaonable. I didn’t get a response for a couple of weeks. I told my sister about it, so she found Nicole on facebook, she was private but since they had mutual friends she was able to search her. She changed her last name on there. Anyway, my sister facebook messaged her and told her I was looking for draping. She apologized to her and said she was at the grocery store and marked my email that she was going to respond. Of course she emailed me right away. We are very nice people, sometimes too nice, but we wanted to give her the benefit of the doubt since she was going through some personal issues (ex-husband drama). She was going to look up quotes for me.
Around June ’14 she sends an automated email, reminding us wedding is nearing and checking up on us. She wanted to meet in person to discuss planning, so we did. I then sent her second payment. We then scheduled a venue walk thru, which went well. After the walkthru in July, she told us she would email us quotes from vendors, draping & lighting. A week went by and I received no response. So I emailed her questioning if she would send us some info. No response. We were less than a month away from the wedding, and she was no where to be found. She was in charge of the backdrop for our ceremony and miscellenous things for the card table. I was so disappointed and stressed out. My then fiance stepped in and took control. He emailed and facebooked messaged her countless times, no response. We were less than 2 weeks away from the wedding and had to build our own backdrop. Needless to say, I was already so stressed since I had already put the task on us to make our own centerpieces. Thankfully our venue’s coordinating executed everything smoothly. But it would have been a happier day for me, if Nicole had not disappeared.
But I want this planner to pay. She took our money and disappeared. I cried on our wedding day because I was so overwhelmed with everything, not to mention it was that time of the month. I’m a tough girl. It takes a lot for me to get emotional. I ended up not getting photos I hoped for because I was so distracted with everything else. I was reading her reviews a couple months ago and she had 4 consecutive bad reviews. What can I do? Any advice would be appreciated.
Post # 2
If you are going to take legal action, you should probably take this post down….
Post # 3
Well since I’m not sure what I should do, I was hoping for some advice. Then I will take it down. I just don’t want her to get away with any more money from anyone.
Post # 4
You may need to file suit in civil court to get your money back (and possibly damages to cover any additional costs you needed to pay as a result of getting what you did get at the last minute). I’d speak to an attorney. She may refund the money with a angry letter from a lawyer or you may need to file suit. The attorney will know who pays attorney fees for that sort of case in the relevant jurisdiction.
Post # 5
Search for small claims courts in your jurisdiction area, since I’m guessing this is just a couple thousand of dollars at best that we are talking about. Keep copies of all of your communication with her – your emails, Facebook messages, texts, etc. Your contract and statements showing deposits made.
Post # 6
Then edit it to take out her name, etc…even after you delete it people can find stuff on WB through google cache, and that could hurt you. It’s happened on the boards befpre.
Post # 7
Did you have her phone number? Did you try reaching out that way? I am not saying she should ignore your e-mails and Facebook messages, but it just bothers me when people don’t call their vendors anymore.
Just keep copies of your emails and FB messages with her. if you have her address, I’d send her a certified letter asking for your money back since she failed to appear the day of your wedding and didn’t provide any services for you money. At that point if you don’t receive a response back I would file a lawsuit.
Post # 8
did you pay her with a credit card. if yes, call your credit card company and file fradulent charges. for my wedding, our photobooth vendor stopped returning phone calls the week before our wedding and was a no show day of the wedding. i called the credit card company the next day, filed my claim and got my deposit back. thankfull that was all i put down.
if you did not pay with credit card. you can take her to small claims court. i think that is up to $5000 and you don’t need to have legal representation.
Post # 9
omg the same thing happened to me! What is with people??
OP, I’d write a letter to her detailing all this information and ask for your deposit back. Email and snail mail if you can. You should also try calling her and speaking with her directly. If you need to file a small claim, you’ll have this paper trail to submit as evidence as well.
Post # 10
- Wedding: November 2014 - 11/15/14-Vineyard
Did you have a contract with her?
Post # 11
Check your contract with her first. It doesn’t negate what you did , but it would give you specific examples of ways she did not uphold her end of the deal.
Talk to someone with real legal experience and draft up a letter requesting your money back. Send it certified mail. If she doesn’t, you may need to file a claim and/or take her to court.
It’s a little late here, but if anyone else has similar problems and is reading… Call the vendor. It frustrates me to no end that apparently using a phone is no longer common knowledge.
Post # 12
I agree with @apple_blossom Look at your contract so you can use the specific contract language when writing your letter requesting the return of your deposit and definitely send it certified mail. I would also be sure not to make it seem “threatening” of a lawsuit.
I would also suggest reporting her to your local better business bureau office.
Post # 13
We are having issues with a Dj that cancelled us so I hear ya. They won’t call, email, or answer anything so we contacted the BBB. From there it is to a small claims