Post # 1
I ordered and recently received a Maggie Isadora Ann size 8 dress. I am approximately 5’7 and 120 pounds. I tried this dress on in a size 10 prior to ordering and had to have a lot of material pinned back on the 10 during the “try on.” Before ordering, I was measured twice by two different people and shown the Maggie size chart. HOWEVER, when the dress came in (all sales final of course) the zipper does not zip up beyond the rib cage…..it’s not like my rib cage decided to grow in 3 months. This makes absolutely no sense to me as the 8 is what I should have gotten only based on my bust size to which the zipper doesn’t even come close to reaching. My waist measurement was in the size 6 range and with this dress the hip size doesn’t even matter. As advised by professionals, I went for the 8 not caring about what number was on a tag in a dress I would wear once. There is absolutely no way this dress is an 8. I almost think it’s a manufacturing flaw. It was purcahsed through an authorized retailer for sottero for a number of years and I have the certificate so it’s not a knockoff. I’ve never seen a dress so tiny for an 8. Needless to say, there’s not enough material to even let it out, so I’m out the money for now unless I can figure out what went wrong. A size 8 maggie should fit a 120 pound woman with a little room. I can’t even zip it up. The corset fits great and works well. It’s as if the outer “shell” is too small. My wedding was supposed to be on 2/11/12, but guess who has no dress and is about to lose deposits because of this mistake. I’ve done everything I can to verify what happened, but the bridal store ordered exactly what they said they would order and, of course, aren’t offering me much help now that they have their money and the sottero tag indicates the dress is an 8. Most of the posts on here state that Maggie dresses are normally too big. I wonder if it’s possible I received a size for another country or whether such a terrible mistake could be made in manufacturing the dress. There is absolutely no way this dress is what it says. I have no clue what to do and have shed enough tears over this one. Everyone seems thoroughly pleased with Maggie and, at this point, have nothing but heartache. Any thoughts?
Post # 3
@CarrieAnne0826: have you tried contacting the manufacturer directly???
Post # 4
It sounds like a mistake was made and you should keep pushing until they fix it. In the mean time, you need to find a backup dress off the rack somewhere.
Post # 5
@shel_lee_1: I have looked everywhere on Maggie Sottero web-site and they have absolutely no contact information. You can register as a bride for junk e-mails probably but all contact is done through the dealers. I know they are based in Utah and thought about calling the BBB there, but that’s a bit harsh considering I don’t know what happened. I can probably send a letter to their listed registered agent for the secretary of state but snail mail is awful. This has been difficult, at best………
Post # 6
have you tried
Maggie Sottero Designs, L.L.C.
2300 S 1070 W, Salt Lake City, UT 84119-1562
Post # 7
Can you ask your store to remeasure you and ensure that a mistake wasn’t made on their end? Try to give them the benefit of the doubt that they want to help!
I’m so sorry this happened ot you! My Maid/Matron of Honor dress didn’t fit when I was in my sister’s wedding because they ordered the wrong size (smallest of the three measurements instead of the biggest), so I can only imagine how awful this whole thing is for you. Good luck figuring it out!
Post # 8
@CarrieAnne0826 – they have a facebook page and I have seen them interact with other MS dress owners there. I too bought a Maggie dress – but I bought the floor sample and everything fits fine. Sorry you arent getting anywhere with them. Give the FB page a try, it can’t hurt.
Post # 9
i agree with kristie….they interact pretty well with other FB users. I also bout a floor sample, in a larger size then i am but it fits
Post # 10
Thank you so very much MichiganBride. I will try these numbers.
Abbie, the store gave me a copy of my measurements and a copy of the size chart and it’s correct. However, they don’t have the greatest reputation for customer service once the dress has been paid in full (they were the only place around that sold Maggie). They were actually heard by one former customer saying they didn’t care beacuse their bridal business doesn’t thrive on repeat customers…..WOW!
With regard to the facebook page, I did just notice that and commented on the Isadora Ann photo with essentially what I stated in this thread (and took out some of the harsher words). I hope they see it and can at least offer some glimmer of hope.
In the meantime, I probably should go off the rack dress hunting or start moving dates………..
Thank you everyone for your help. I will update this as soon as I know something
Post # 11
your post is scaring me right now! I ordered the isadora marie, but since I am in Germany, I can’t tell what american size the sample was when I tried it on (in germany it was a 40/42 which is normally to small for me). nevertheless, I had the same problem with the sample you’ve had with your actual dress. The zipper wouldn’t go up. But since I had to ordered it anyway it was quite sure for me to order at least a number bigger (didn’t want to be under pressure in loosing so much weight that I can fit in the sample!). Then we discussed how many sizes bigger. I wanted to be sure an order two sizes bigger. But the attendance sugessted 1 size would be enough ’cause it fitted perfectly around the waist. I have a quite “big” ribcage and now I’m a little bit scared that this damned zipper won’t go up when the dress comes in! Well, the seamstress told me there is enough material to let out a few cm and that wouldn’t be a problem so she also talked me into ordering one size bigger. And the shop I went to is pretty good! Good reviews and very special in their dresses and services. Plus: I’ve read posts here of some bees who told that their sample was “streched” and they had the same problem that the ordered dress didn’t fit….ARGHHH!!!
Anyway, would be pleased to read an update from you! I keep my fingers crossed!!!
PS: I’m wondering that there should not be enough material to let it out?? My seamstress told me otherwise!
Post # 12
Is it possible to have a seamstress alter the dress into a corset back/lace-up? I don’t think you should have to shell out money for alterations since it is probably an error either in ordering or manufacturing, but in a pinch it might be your only option. Best ofluck, hope you’re able to work something out 🙂
Post # 13
bumping – any luck reaching them?
Post # 14
This exact same thing happened to me! Ordered a MS Karena, was measure twice in the store by the owner, tried an a sample size 8 that was way too big and was told to order a 6.
So, I did. When it came in, it was a total mess. The hips fit and the top was ridiculously small. I’m a pear. If my butt fits in it then my top should be swimming in fabric. It was so short my feet were completely expposed and the neck line was practically at my chin.
It was a disater. The seamstress said she wouldn’t touch it!
You aren’t the only one! Luckily for me, the salon gave me a full refund. They couldn’t have been nicer or more helpful!
Post # 14
I am in exact same situation, and I am somewhat freaking out! My Maggie Sottero Janelle came in yesterday, and when I went to try it on it wouldn’t zip past the rib cage!! I am a size 12, and based on my measurements 41/32/44 the size 14 should have fit perfectly, based on their charts of 41/33/43.5! I had my sister measure the bust/waist/hips and she got 38/35/44. I intend to take it to a professional seamstress before, calling the company I bought it from. Same as a you, a certified retailer, certificate of authentication… I guess my biggest question is what was your end result, were you able to find a solution??