(Closed) Maggie Sottero Dresses – I NEED HELP

posted 7 years ago in Dress
Post # 3
400 posts
Helper bee
  • Wedding: October 2012

@CarrieAnne0826: have you tried contacting the manufacturer directly???

Post # 4
2143 posts
Buzzing bee
  • Wedding: October 2015

It sounds like a mistake was made and you should keep pushing until they fix it. In the mean time, you need to find a backup dress off the rack somewhere. 

Post # 6
5073 posts
Bee Keeper
  • Wedding: October 2012

have you tried

1-866-735-8303.   or

(801) 974-1800

Maggie Sottero Designs, L.L.C.

(801) 975-8303

2300 S 1070 W, Salt Lake City, UT 84119-1562


Post # 7
13292 posts
Honey Beekeeper
  • Wedding: November 1999

Can you ask your store to remeasure you and ensure that a mistake wasn’t made on their end?  Try to give them the benefit of the doubt that they want to help!

I’m so sorry this happened ot you!  My Maid/Matron of Honor dress didn’t fit when I was in my sister’s wedding because they ordered the wrong size (smallest of the three measurements instead of the biggest), so I can only imagine how awful this whole thing is for you.  Good luck figuring it out!

Post # 8
197 posts
Blushing bee
  • Wedding: May 2012

@CarrieAnne0826 – they have a facebook page and I have seen them interact with other MS dress owners there.  I too bought a Maggie dress – but I bought the floor sample and everything fits fine.  Sorry you arent getting anywhere with them.  Give the FB page a try, it can’t hurt.  

Post # 9
1729 posts
Bumble bee
  • Wedding: December 2012

i agree with kristie….they interact pretty well with other FB users. I also bout a floor sample, in a larger size then i am but it fits

Post # 11
234 posts
Helper bee
  • Wedding: July 2012

your post is scaring me right now! I ordered the isadora marie, but since I am in Germany, I can’t tell what american size the sample was when I tried it on (in germany it was a 40/42 which is normally to small for me). nevertheless, I had the same problem with the sample you’ve had with your actual dress. The zipper wouldn’t go up. But since I had to ordered it anyway it was quite sure for me to order at least a number bigger (didn’t want to be under pressure in loosing so much weight that I can fit in the sample!). Then we discussed how many sizes bigger. I wanted to be sure an order two sizes bigger. But the attendance sugessted 1 size would be enough ’cause it fitted perfectly around the waist. I have a quite “big” ribcage and now I’m a little bit scared that this damned zipper won’t go up when the dress comes in! Well, the seamstress told me there is enough material to let out a few cm and that wouldn’t be a problem so she also talked me into ordering one size bigger. And the shop I went to is pretty good! Good reviews and very special in their dresses and services. Plus: I’ve read posts here of some bees who told that their sample was “streched” and they had the same problem that the ordered dress didn’t fit….ARGHHH!!!

Anyway, would be pleased to read an update from you! I keep my fingers crossed!!!

PS: I’m wondering that there should not be enough material to let it out?? My seamstress told me otherwise!


Post # 12
5475 posts
Bee Keeper
  • Wedding: August 2012

Is it possible to have a seamstress alter the dress into a corset back/lace-up?  I don’t think you should have to shell out money for alterations since it is probably an error either in ordering or manufacturing, but in a pinch it might be your only option.  Best ofluck, hope you’re able to work something out 🙂

Post # 13
5073 posts
Bee Keeper
  • Wedding: October 2012

bumping – any luck reaching them?

Post # 14
9 posts
  • Wedding: May 2013

This exact same thing happened to me! Ordered a MS Karena, was measure twice in the store by the owner, tried an a sample size 8 that was way too big and was told to order a 6.

So, I did.  When it came in, it was a total mess.  The hips fit and the top was ridiculously small.  I’m a pear.  If my butt fits in it then my top should be swimming in fabric.  It was so short my feet were completely expposed and the neck line was practically at my chin.

It was a disater.  The seamstress said she wouldn’t touch it!

You aren’t the only one!  Luckily for me, the salon gave me a full refund.  They couldn’t have been nicer or more helpful!


Post # 14
1 posts
  • Wedding: January 2016



I am in exact same situation, and I am somewhat freaking out! My Maggie Sottero Janelle came in yesterday, and when I went to try it on it wouldn’t zip past the rib cage!! I am a size 12, and based on my measurements 41/32/44 the size 14 should have fit perfectly, based on their charts of 41/33/43.5! I had my sister measure the bust/waist/hips and she got 38/35/44. I intend to take it to a professional seamstress before, calling the company I bought it from. Same as a you, a certified retailer, certificate of authentication… I guess my biggest question is what was your end result, were you able to find a solution??

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