(Closed) MAJOR gown disaster!!

posted 10 years ago in Dress
Post # 3
Member
7081 posts
Busy Beekeeper
  • Wedding: July 2009

I’m sorry this happened to you!  Call them and let them know that you will be contacting the better business bureau.  Make yourself very official and no-nonsense.  Do not take no for an answer.  Threaten to paste bad reviews of them all over the internet.

Did they state that the dress was authentic?

If so, you have every legal right to pursue this further.

Good luck.

Post # 4
Member
159 posts
Blushing bee
  • Wedding: May 2008

I might also let the company you ordered the dress from know you will be contacting the real designer, Allure, to let them know they are being ripped off. I might contact Allure anyway and see if they might work with you to get this resolved. It is in both of yours and Allure’s best interest to get this company to sell real Allure dresses…not fakes! Please keep us posted on what happens! I will be losing sleep for you!

Post # 5
Member
220 posts
Helper bee
  • Wedding: September 2008

Since it was online, you probably paid with a credit card.  Dispute the charge and take lots of pictures.  AMEX was great when I had trouble with a vendor.  They got on a three way and straightened it out quickly.

Post # 6
Member
438 posts
Helper bee
  • Wedding: April 2008

I looked at the website, and it says they are an authorized dealer, which means it should be real.  If they are not an authorized dealer, and really are copying the dresses, they can be in serious trouble!  Did you see this dress (the real one) in person before ordering it?  Are you sure it is supposed to be organza and not tulle or mesh?  Legally, they can’t sell a dress and say it is an Allure if its not.  Is there a tag that says Allure on the inside?  That would also be a huge deal to the Allure co.  You should definitely call them and find out, and if your cell can record it, do so….then you need to call Allure and tell them.  They are definitely advertising authentic dresses, so if they arent’ selling them, they are screwed!

Post # 7
Member
438 posts
Helper bee
  • Wedding: April 2008

the return policy also says that they cannot take returns unless there is a "quality defect"….if it says it is made with a particular fabric and it isn’t, it should fall under that category….but, the website really looks like these are authentic gowns…

Post # 9
Member
50 posts
Worker bee
  • Wedding: May 2009

Sweettea–I actually live in Gainesville, FL where Jay’s Bridal is located (the "brick and mortar" store has been here for ages).  I was shocked to read your post–I’ve never heard of any problems with the local brides who purchased from Jay’s, and many people have recommended the store to me.  I did a bit of hunting online, and discovered that Jay’s is an authorized Allure Bridal dealer and they’ve got a good BBB record (only one claim in 3 years, which was resolved).  I’d recommend that you call the ladies at the store ASAP instead of waiting for email–the local number is (352) 377-9548 (found on their website, jaysbridal.com).  They’re open everyday, so you should be able to get ahold of someone.  Good luck–I’m hoping this all works out for you!

Post # 10
Member
202 posts
Helper bee

there is a chance that the dress you ordered may have both options (organza or mesh) as an overlay. hopefully, you can reach the store and let them know your concerns asap. good luck!!!

Post # 11
Member
293 posts
Helper bee
  • Wedding: November 2008

If you are sure it is an IMITATION, call your credit card company and deny the charge!  Then get yourself into another store and buy something off the rack SOOOO sorry.   

Post # 13
Member
50 posts
Worker bee
  • Wedding: May 2009

Glad to hear that they responded, although I can understand how you’d still feel frustrated. I think if you call, they’ll understand your sense of urgency and disappointment much more (maybe this gets lost in email?).
Keep us informed!

Post # 14
Member
159 posts
Blushing bee
  • Wedding: May 2008

So…any developments in the last week or so? I’m dying to know how this works out. I hope everything gets figured out ASAP. Good luck!

Post # 15
Member
14 posts
Newbee

Just curious to any allure brides out there when you get your gown delivered are there any tags attached to the gown you purchase? Any certificate of authenticity?

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