Post # 1
Before I start, I just want to say that I am not the sort of person who would normally be kicking up a fuss over something like make up. I realise that in the grand scheme of things, make up isn’t the be all and end all and with every thing that’s come along with this wedding, I’ve been very much of the opinion that so long as we’re married by the end of the day, the rest is just details. I hope i don’t come across as silly with this post but I need to vent.
I get married in just over 4 weeks and had booked my make up with a local, highly reputable salon. I went in for my trial yesterday and went in with photos of really light, glowy make up. The woman said she understood that I wanted a really natural look, dewy skin with some nice highlight. I chatted to her and expressed my concerns – that I am very pale and still wanted my face to match my body and that I have breakouts and my main reason for wanting it professionally done was that I wanted this covered. More than anything else, I wanted to still look like me.
Well, when she gave me the mirror to look at myself it was like I was looking at someone else. She had loaded so much make up on me it was shocking. My skin was not ‘glowy’, it was practically orange. She had asked me what colour lip I wanted and I showed her my favourite lipstick. She told me she would match it up with their long lasting lipstick and in her eyes, my pinky nude was a dark brown colour. I told her I felt like the make up was far too dark to which I was told it’s the right colour and one of the lightest shades they do. She told me she’d blend it in better but this turned out to mean there was a gradient from the orange on my face to my actual skin colour at the bottom of my neck. I had asked for false eyelashes and had to insist she put them on after she told me time and time again she thought I didn’t need them. I have long eyelashes but they have gaps due to an eye problem I had as a child so I knew I would feel better with them. I told her I still didn’t like it to which she said I could come in for another trial. It looked bad but I though maybe I was just being picky so left the salon to which it got worse…
In the daylight I was luminous and my head was a complete different colour to my body and the blending wad awful. My spots were still very visable and my eye shadow was perhaps suited to a night out dramatic look but not an afternoon wedding. And within an hour of leaving the salon, my eyelashes were already popping off. It was so bad, I actually had to laugh.
Clearly, I don’t want this on my wedding day. I want to cancel my booking with this salon but I don’t know what to do. I am the least confrontational person in the world and am very shy. The salon opens again tomorrow and I will be able to go in, call them or email. I don’t think I have the face (excuse the pun!) to go in and complain so I thought I would call but I’m struggling. Despite the awful make up, the staff were all lovely and thinking of calling and complaining/cancelling is making me feel really guilty.
So, is there a best way to approach it? Do I politely try to cancel? Or do I tell them how dissapointed I was? I feel like if I do it politely, they’ll try to get me to have another trial but it’s pointless as I don’t have any confidence in them but it’s not in my nature to complain. I realise this may sound super trivial as it’s only make up but I’m not a confident person and my main reason for doing it in the first place was to boost my confidence. Any advice?
Post # 2
- Wedding: December 1969 - City, State
I completely understand how you feel! I had a horrible makeup trial too, and even worse I ended up booking her. Her studio wasn’t well-lit, and I thought I looked ok, until I went out in natural light and took pictures of myself… oh the horror!! I called the salon and explained what an awful job the “artist” did and how unhappy I was once I saw what I looked like in natural light. I canceled and applied the deposit to another service (mehndi) I needed. I found someone much more reputable who was also a lot more expensive, but it was worth it to me and I looked amazing (and like myself) on my wedding day.
I would do the same, call the salon and tell them the truth. Stand your ground and tell them you want to cancel and would like your money back.
Post # 3
First off, I don’t think makeup is trivial at all. It’s your face after all, its important. Second, you 100% should call them and tell them that you will be canceling your wedding day services. If they ask why, then you can politely tell them that you felt the makeup artist and you were not on the same page for your wedding vision. Do not agree to another trial, just repeat that at this point you will be canceling and thank them for their time. Good luck!
Post # 4
Oh, honey, I’m so sorry! Makeup is such a hit or miss thing. It is absolutely OK to say you weren’t satisfied and you would like to go in a different direction. It is always OK to speak up for yourself. I know that can be hard for a lot of people though.
Post # 5
I work in a salon with poor lighting, so I kind of understand the struggle. I usually move my chair next a front window and open the blinds and then take them outside at the end to double check. I also take multiple pictures with and without flash. I have also worked in salons with crappy makeup that doesn’t match anyone’s skin and is impossible to blend. Having said that, she should know better as a professional. I would call and ask to speak to a manager or owner and find out if either of these problems are the case. I wouldn’t call their makeup crappy just let them know how orange it was and ask if you can pop in to see if they have a better skin match. I would also see if you can get another trial done free of charge and either book it with someone else or have the manager/owner supervise the service. Salons will usually work with you if there’s a problem you just have to ask! If they really don’t have any colors in their selection that work for you I would suggest trying to find another salon. Good luck! 🙂
Post # 6
She didn’t have the color for your skin and tried to cover that up by telling you shed blend the orange…. Then she tried to get out of applying the lashes because that’s a tough thing to do for a MUA.
NO. She is either new or she shouldn’t be doing this at all.
If you took a picture, send it with an email canceling. But no matter what you do, cancel and go somewhere else.
No MUA worth the name would put the wrong color foundation on your face. I just can’t even.
However, sometimes lashes do come up at the edges (use waterproof glue for tears if you’re not allergic) so you should always carry glue and tweezers with you for a quick touch up if necessary.
Post # 7
Do they have any other MUA’s there? I wouldn’t have signed a contract without having had the trial first. What does your contract say about cancelations? I would definitely start looking around for someone else. Clearly she isn’t professional if she cant match colors properly and can’t even listen to you and try to make you happy at the trial. I wouldn’t put my face in her hands on one of the most important and photographed days of your life.
Post # 8
bless you! Just cancel and look elsewhere. You don’t want the oompah loompah look. 💙
Post # 9
We don’t really do contracts with things like that in the UK. All of the places I enquired about wedding day make up gave me a quote for ‘wedding day make up with a trial included’ so there’s nothing but my appointment booked in their diary. Their general policy is payment in full if you cancel 48 hours or less before your appointment but that’s obviously not applicable here.
That’s exactly what I felt like! I just felt like it was a case of ‘oh well, I picked the wrong colours, I can’t fix it so ill just do whatever I can to make it look less awful’. I understand that lashes fall off and that’s just life but the fact she really wanted to avoid putting them on in the first place, had trouble putting them on and then they fell off really concerns me. I’m going to cancel, that’s for sure… Don’t want to be playing ‘let’s guess what shade you need’ on the big day!
Thank you for your lovely response and understanding. I think I need to learn to stick up for myself more but it’s so hard when you’re not generally that way inclined. Think sometimes it helps to have someone tell you it’s ok to say you aren’t happy though. Thank you!
Post # 10
People cancel things all the time. She didnt do a good job, there is no reason you should stick with her. If you do, and you end up hating your make up on your wedding day, it will be the only thing you see in pictures and you will be kicking yourself. Call and cancel. Find someone new. You can do it!!
Post # 11
Thank you everyone for your advice and understanding.
I have emailed the place and politely explained what happened and why I was unhappy with the trial outcome. I thought this might me easier for me than calling up!
I explained that I was unhappy with the way the MUA dealt with my concerns about the colour she was using and told them how much worse it looked in the daylight. I told them about the vast difference between the look I wanted and asked for and what I actually ended up (using a PP’s wording of us not being on rhe same page so thank you!) with and offered to show them photographs. And I explained I expect like many brides, I will be nervous on the morning of the wedding and I didn’t want the added concerns about my make up being the same as it was after the trial on top of everything else.
I requested a cancellation of my appointment and I am waiting to hear back from them. If I don’t hear, I will have to call but I thought initially I’d be able to get my point across better in writing!
I am definitely going to cancel and look somehere else. Thank you all for reassuring me that I’m within my rights to be unhappy about it and encouraging me to be honest with them about it!
Post # 12
yay! Good job looking forward to seeing your next trial if you care to post it:-)
Post # 13
Can’t really offer advice but just wanted to say that we’re having a similar experience! I’m also a UK-based bride with not too long to go before the big day. My make-up/hair artist trial last week was ok (there was a funny moment where (as she hadn’t asked before starting) I explained that I’m allergic to petroleum jelly – so quite a lot of lipsticks and she said ‘ok’, and promptly applied lipstick to me!!) It was the hair that really bothered me though- she’s just really not good at doing it, love her. I’m currently arranging to book our wedding through another hairdresser separately but dreading communicating this to the original artist (who currently thinks we’re going with her for hair too). I hope that your place are understanding and helpful and that you find someone who listens and gives you the look you want! 🙂
And as a fellow bride who normally doesn’t give two hoots about make-up or hair… it is an important part of how you feel on the day! Don’t feel guilty for not feeling happy with what the artist did! Hope it all gets sorted xx
Post # 14
If you didn’t already when you emailed them, I would email them side by side pics of the results of your trial (if you have some) versus an example pic of the sort of look you wanted – in the ideal world they’ll give you another free trial with a better end result!
I had a Destination Wedding in the Mediterranean, and their makeup style is much darker and heavier than my fair freckly skin can handle, so my makeup trial went almost exactly like yours; it was so dark and clumpy, and aged me by a good 10 years. I asked the lady to dial it way down for my wedding, and it turned out fine in the end – not as perfect as it could ever be, but honestly I had such a lovely time and felt so great that it really wasn’t an issue. 🙂
Post # 15
I have to ask… I’m so curious… OP… Is it possible and are you willing to do your own makeup on your wedding day? I hear from a lot of girls they go and buy all new makeup for their special day. That way you can kind of control the way it looks.