(Closed) Make Up Trial Disaster! What to do?

posted 5 years ago in Beauty
Post # 2
Member
934 posts
Busy bee
  • Wedding: December 1969 - City, State

I completely understand how you feel!  I had a horrible makeup trial too, and even worse I ended up booking her.  Her studio wasn’t well-lit, and I thought I looked ok, until I went out in natural light and took pictures of myself… oh the horror!!  I called the salon and explained what an awful job the “artist” did and how unhappy I was once I saw what I looked like in natural light.  I canceled and applied the deposit to another service (mehndi) I needed.  I found someone much more reputable who was also a lot more expensive, but it was worth it to me and I looked amazing (and like myself) on my wedding day.  

I would do the same, call the salon and tell them the truth.  Stand your ground and tell them you want to cancel and would like your money back.

Post # 3
Member
250 posts
Helper bee
  • Wedding: August 2016

First off, I don’t think makeup is trivial at all.  It’s your face after all, its important.  Second, you 100% should call them and tell them that you will be canceling your wedding day services.  If they ask why, then you can politely tell them that you felt the makeup artist and you were not on the same page for your wedding vision.  Do not agree to another trial, just repeat that at this point you will be canceling and thank them for their time.  Good luck!

Post # 4
Member
4063 posts
Honey bee
  • Wedding: December 2016

Oh, honey, I’m so sorry! Makeup is such a hit or miss thing. It is absolutely OK to say you weren’t satisfied and you would like to go in a different direction. It is always OK to speak up for yourself. I know that can be hard for a lot of people though. 

Post # 5
Member
601 posts
Busy bee
  • Wedding: October 2016

I work in a salon with poor lighting, so I kind of understand the struggle. I usually move my chair next a front window and open the blinds and then take them outside at the end to double check. I also take multiple pictures with and without flash. I have also worked in salons with crappy makeup that doesn’t match anyone’s skin and is impossible to blend. Having said that, she should know better as a professional. I would call and ask to speak to a manager or owner and find out if either of these problems are the case. I wouldn’t call their makeup crappy just let them know how orange it was and ask if you can pop in to see if they have a better skin match. I would also see if you can get another trial done free of charge and either book it with someone else or have the manager/owner supervise the service. Salons will usually work with you if there’s a problem you just have to ask! If they really don’t have any colors in their selection that work for you I would suggest trying to find another salon. Good luck! ๐Ÿ™‚

Post # 6
Member
11363 posts
Sugar Beekeeper
  • Wedding: June 2015

She didn’t have the color for your skin and tried to cover that up by telling you shed blend the orange…. Then she tried to get out of applying the lashes because that’s a tough thing to do for a MUA. 

NO. She is either new or she shouldn’t be doing this at all. 

If you took a picture, send it with an email canceling. But no matter what you do, cancel and go somewhere else. 

No MUA worth the name would put the wrong color foundation on your face. I just can’t even. 

However, sometimes lashes do come up at the edges (use waterproof glue for tears if you’re not allergic) so you should always carry glue and tweezers with you for a quick touch up if necessary. 

Post # 7
Member
2966 posts
Sugar bee
  • Wedding: September 2014

View original reply
lolatheshowgirl :  Do they have any other MUA’s there? I wouldn’t have signed a contract without having had the trial first. What does your contract say about cancelations? I would definitely start looking around for someone else. Clearly she isn’t professional if she cant match colors properly and can’t even listen to you and try to make you happy at the trial. I wouldn’t put my face in her hands on one of the most important and photographed days of your life.

Post # 8
Member
457 posts
Helper bee
  • Wedding: August 2017

View original reply
lolatheshowgirl :  bless you! Just cancel and look elsewhere. You don’t want the oompah loompah look. ๐Ÿ’™

Post # 10
Member
1989 posts
Buzzing bee
  • Wedding: October 2013

People cancel things all the time. She didnt do a good job, there is no reason you should stick with her. If you do, and you end up hating your make up on your wedding day, it will be the only thing you see in pictures and you will be kicking yourself. Call and cancel. Find someone new. You can do it!! sealed

Post # 12
Member
11363 posts
Sugar Beekeeper
  • Wedding: June 2015

View original reply
lolatheshowgirl :  yay! Good job looking forward to seeing your next trial if you care to post it:-)

Post # 13
Member
23 posts
Newbee
  • Wedding: December 2016

Can’t really offer advice but just wanted to say that we’re having a similar experience! I’m also a UK-based bride with not too long to go before the big day. My make-up/hair artist trial last week was ok (there was a funny moment where (as she hadn’t asked before starting) I explained that I’m allergic to petroleum jelly – so quite a lot of lipsticks and she said ‘ok’, and promptly applied lipstick to me!!) It was the hair that really bothered me though- she’s just really not good at doing it, love her. I’m currently arranging to book our wedding through another hairdresser separately but dreading communicating this to the original artist (who currently thinks we’re going with her for hair too). I hope that your place are understanding and helpful and that you find someone who listens and gives you the look you want! ๐Ÿ™‚

 

And as a fellow bride who normally doesn’t give two hoots about make-up or hair… it is an important part of how you feel on the day! Don’t feel guilty for not feeling happy with what the artist did! Hope it all gets sorted xx

Post # 14
Member
153 posts
Blushing bee
  • Wedding: July 2016

If you didn’t already when you emailed them, I would email them side by side pics of the results of your trial (if you have some) versus an example pic of the sort of look you wanted – in the ideal world they’ll give you another free trial with a better end result!

I had a Destination Wedding in the Mediterranean, and their makeup style is much darker and heavier than my fair freckly skin can handle, so my makeup trial went almost exactly like yours; it was so dark and clumpy, and aged me by a good 10 years. I asked the lady to dial it way down for my wedding, and it turned out fine in the end – not as perfect as it could ever be, but honestly I had such a lovely time and felt so great that it really wasn’t an issue. ๐Ÿ™‚

Post # 15
Member
443 posts
Helper bee
  • Wedding: February 2015

I have to ask…  I’m so curious…  OP…  Is it possible and are you willing to do your own makeup on your wedding day?  I hear from a lot of girls they go and buy all new makeup for their special day.  That way you can kind of control the way it looks.

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