Mall jewelry stores (Kay, Jared, Zales)

posted 2 months ago in Rings
Post # 16
Member
69 posts
Worker bee

My mom bought her ring through Jared. She needed it re-sized and when it came back she noticed right away her center stone was different and come to find out they had swapped the stone. She made such a huge deal about it they gave her a full refund and she went to a local jeweler who made her a beautiful piece. 

Post # 17
Member
518 posts
Busy bee

bdare16 :  The same thing happened to my friend, except she was getting a cleaning and she realized the swap too late. As soon as we realized it was not a diamond, we went to the store. They said there are no records of her bringing the ring in to be cleaned. It’s really sad. 

Post # 18
Member
150 posts
Blushing bee

Why people even bother going into these stores is beyond my comprehension.  Especially for such a pricey and sentimental purchase as an e-ring.  A quick google search for reviews should be enough to keep anyone away for life.  There are so many better options.

Post # 19
Member
1079 posts
Bumble bee
  • Wedding: August 2019

Yes, I knew that. I used to work at Piercing Pagoda, which is also owned by the same company. That job helped me realize I should never go to any of those mall jewelry stores lol.

Post # 20
Member
203 posts
Helper bee
  • Wedding: June 2018

Goirishgrl :  I was worried the first time I sent my ring in to get my bands soldered together and inspected because they said my main stone was loose and one prong on a halo was missing. I watched them take pictures (a requirement) of my main stone and they emailed it to me.
My main stone has an inclusion on it so I’d know if they would have replaced it, they didn’t! They did a great job with the repair and soldering so I had no issues. They actually even rushed it because I wanted it back before a certain time, had my ring back on my finger in less than two weeks.

Post # 21
Member
421 posts
Helper bee
  • Wedding: January 2019

I don’t like any of the mall chain jewelry stores. They are insane about tracking anyone down who comes in to look at e-rings. (At least at the mall here). Heard a story about one salesperson who even went to a guy’s work (he worked at a store near the mall) because he wasn’t answering his incessant phone calls. They’re just so aggressive and the stores overall suck in general. 

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