- 9 years ago
- Wedding: March 2009
I got married on March 14 on Maui, and wanted to warn others away from using Island Rents. They have a nice website, and some of the prices are a little lower than their main competitor, Maui Rents, but the service was AWFUL!
The main issue was that refused to set the tent up the day before, saying that they’d have "plenty of time" on the day of the wedding. On the day, they showed up 4 (FOUR!!!) hours late to put up the tent, causing some of our closest friends to MISS the wedding because they remained at the reception venue to help make sure things were set up. (they finsihed putting up tents at 4:00 p.m., was supposed to be done by 12:00). I am so grateful to have friends who took care of everything so that my day was perfect, but so sad not to have them there for our ceremony.
They also installed the tentimproperly. Tent walls on wrong side + rain = very wet guests. (despite written instructions and drawn diagram)
After the fact, they were rude and difficult to deal with, never apologizing or discounting anything.
I live here, and want to make sure that others don’t have to deal with the terrible service provided by this company. If you have questions or want referrals to other companies, please PM me.