(Closed) Men’s Warehouse Disapointment – am I alone?

posted 9 years ago in Grooms/men
Post # 3
562 posts
Busy bee
  • Wedding: September 2010

Do you have a good number of other options in your area?  I personally would cancel the order based on the fact that the manager was so rude.  I take real issue to vendors being snippy/rude when I’m giving them business.  Not that they should kiss your *ss, but the least they could do is honor their offer or try to do something extra for you if they can’t.  

We haven’t looked into tuxes yet, but we will probably not go with MW.  FI has been in a couple weddings where the tuxes were rented from them, and while they were nice tuxes, the customer service was horrible.  I think that’s the problem when you’re a big chain and you can monopolize the market.  I’d say if there are a couple of other tux rental places in the area, see what they can do for you. 

Post # 4
4001 posts
Honey bee
  • Wedding: June 2010

I haven’t had that experience but that’s horrible.  I can’t stand deceitful sales practices!  Even though the added cost may not be too much more, there is a certain level of accountability.  They need to know what they’re saying and mean it.  I feel like they should honor whatever the offer was originally since they’ve made it so difficult.  We are going to MW in Feb to get the tux’s.  I guess I’ll make sure all of the terms are provided in writing! 

Post # 5
1135 posts
Bumble bee
  • Wedding: April 2009

Hi Ladies!  This is my first comment as a bee, but since we JUST got our tuxes at Men’s Wearhouse this weekend, I wanted to throw in my two cents.  I think the way they treated you was awful!  Once they make you an offer and have you put down a deposit to secure the offer, they need to honor it.  No exceptions.  I was a little disappointed when we went in because I had done some research before Christmas and was under the impression that renting 4 tuxes got the groom’s tux for free.  But when we went in this weekend they informed us we would need to rent 5 tuxes and we would get the groom’s tux for free or get a free suit up to $400.  I asked and they told me that the company policy had changed on December 21.  I don’t know if this perhaps has something to do with the change that happened to you.  But, regardless, I had to comply because I hadn’t gotten anything nailed down before the change.  If I HAD, I would have insisted that they honor it, company policy change or not, or I would have gone elsewhere.  It’s not a big deal for us, because my dad has agreed to rent his tux from them so we can get FH’s tux for free.  But for you, I think you are totally justified in taking your business elsewhere.  As far as using chain stores, I think it just depends on the franchise.  The people we encountered this weekend were great and have already called to follow up with us and see if there’s anything we need, so we’re feeling good about the choice.  But if you’ve got other options, I say explore them!

Post # 6
6009 posts
Bee Keeper
  • Wedding: May 2009

I think you are totally justified in going elsewhere!  We actually had a bad experience with Men’s Wearhouse, too.  I feel like some stores are great and some are really bad, but it’s kinda just luck of the draw depending on your location.  Good luck in finding someone else!

Post # 7
2249 posts
Buzzing bee
  • Wedding: March 2018

oh i had a bad experiance with mens warehouse too! we first went in with my “little” brother (he is 6’9″) and they treated him like a freak! the girl had to stand on a chair to measure him and she made such a big deal about it. Then the selection was terrible and they tried to shoe us out of the store befor fi even tried anything on, because they were busy. needless to say we did not go back!

Post # 8
2512 posts
Sugar bee
  • Wedding: December 2009

We rented my hubby’s & Groomsmen tux from there. We didn’t have a problem money-wise, but the white vest they gave him with his tux had a stain on it & when he pointed it out to them they said they didn’t have another one in that size in their store, but if we waited until the next day (the day before the wedding, mind you) they would have us another vest, but we would have to make an extra trip for it! UGH.

Luckily I had to go to that side of town anyways to pick up a cake, otherwise I would have been even more irritated.


Post # 9
1955 posts
Buzzing bee
  • Wedding: June 2010 - Tannery Pond at the Darrow School

We’re have a pretty awful experience with Men’s Warehouse too, with lots of false statements and stupid sales people! Honestly, if you can find another place to do it, I would take your business elsewhere!

Post # 10
116 posts
Blushing bee
  • Wedding: June 2010

I didn’t like Men’s Warehouse either.  I was under the impression that they had vests and ties to match all of the colors at David’s Bridal.  This was not true.  Plus, their ivory shirts were very yellow.  Our sales lady was nice, and not too pushy.  But there was another associate there who kept complaining about how busy it was and how the managers were not helping.  It was really akward. 

Post # 11
8353 posts
Bumble Beekeeper
  • Wedding: March 2011

Wow, we just set up our account at Men’s Warehouse this past weekend. I guess we were lucky, so far. We had a good experience. They didn’t have the jacket in the exact size for my Fiance, but they did have one that he could try on to get an idea. He didn’t want to try on a bunch of stuff anyway. We did have to put a $40 deposit down for his tux, but that is standard. The young lady that helped us was new, but when she didn’t have an answer, she would ask someone else, so any questions we had were answered.

Post # 13
73 posts
Worker bee

This experience makes me want to avoid even considering them. What a dreadful thing!

Post # 14
66 posts
Worker bee

We do hear a lot of this sort of thing. It’s inevitable when a company achieves the kind of market share MW has– they feel they can get away with pretty much anything. Fortunately, alternatives exist in every market in the country, so do some shopping. And PLEASE do yourself a favor and select a place that carries its own inventory– not only will you be able to try things on, but they’ll be able to handle last minute changes and mistakes.

Post # 15
66 posts
Worker bee

@slicey19: keep in mind that your out-of-town groomsman can go to any tux shop and get fitted for free, then call/fax/mail the sizes in to the shop of your choosing. You don’t need to deal with MW on that count.

Post # 16
16 posts
  • Wedding: July 2009

Thank you for sharing this, we are going somewhere else to get our tux then, luckily we are just going with a suit for FH, i told him so he can wear it if he’s in a business meeting or something like that, renting tux is the same price as buying new suit.

JC penny or express have nice suit with reasonable price, so we are going with that options, since i heard this complaint i’m going to register our gm to somewhere else, i hate bad cs espc when im planning the wedding by myself

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