Post # 1
Fiance and I ordered tux’s for the wedding through Men’s wearhouse because they have multiple locations across the country and our groomsmen are very spread out. However, we’re having some issues that I’m not sure how to handle.
FI’s brothers went to get fitted tonight and apparently when they showed up the customer service was “the worst they’ve ever experienced.” Apparently, per my Mother-In-Law who took them, they couldn’t find our group number and the salesment told my Mother-In-Law “Look, Mam, let me do my job” when she suggested that the tux looked a bit awkward/baggy on our 12 year old groomsmen. Now, I’m not the biggest fan of my Mother-In-Law but she sounded so exasperated by the whole experience and I feel badly that she was put through this because of the company that we chose. She was being very reasonable when she told me about the problems, stating that they were overwhelmed with boys getting fitted for prom and maybe they were just “having a bad day.” However, someone snapping at a customer like that just makes me feel so badly for her.
So, how should I handle this? I plan to contact the company in the morning and let them know that the experience was, at the very least, sub-par. I’m not sure what I should say exactly. Any ideas?
Post # 3
We had issues with them after our wedding! We ended up short on the shirts and the best man’s measurements were all wrong. He ended up with a shirt 3x his size! One of the groomsman went to an out of state store and had a horrible experience getting fitted.The shoes were terrible on the men! We called their corporate number and they ended up reimbursing the guys that had problems. They were very nice and definitely tried to take care of us.
Post # 4
@Pupperoni: That’s good to hear! I’m not going to demand a refund or anything, but I feel really dissapointed that this was their experience.
Post # 5
We started with Men’s Wearhouse due to being spread out over several states. It was kind of a disaster. Some of our guys had a greaty experience and some had a horrible experience. We ended up going with J.C. Penny. I found the same suit for a better price there and I thought, heck, why not.
I might reccomend doing some research and see if you can find the same suit/tux other places, just to be sure.
Post # 6
I didn’t even think of a department store as an option! Oh, that just makes me want to kick myself!
Post # 7
Is there another location near them they could go to? You should just let corporate know everything your Future Mother-In-Law had to deal with. If they go to a different location for the fittings let them know that the store was bad enough to warrant that decision.
Post # 8
We started at MH but i didn’t like them. My Fiance rented his tux for prom there a couple years ago and it didn’t really fit him that well. So we went to President Tuxedo. I love our tuxes we picked out we picked out Grey ones. they are awesome
Post # 9
I think contacting them is a good idea.
We were there a couple of weeks ago and they absolutely mis-measured my Fiance. I use to work at formal wear store. They had no clue what they were doing at MW. Needless to say, we bought his suit elsewhere.
Post # 10
@MrsElopement: oy! Now I’m worried!
Post # 11
I had the same experience, BUT it worked out well in my favor… It was kind of sneaky, but hey, whatever. Anyway, here’s what I did.
After my Fiance got fitted at Men’s Wearhouse with a girl that was SO rude, I immediately went to a rival tuxedo shop and got their prices (which were more reasonable anyway). I called the manager (who was really cool and helped us the first time we were there, he was not there for the fitting), told him what happened, and he was so determined to not lose our business that he said he would match the price. I maaaaaay have given a price $20 lower than the price from the other store, but he was so determined to not lose our business that he didn’t care about me not having the receipt that we “lost”. So we got the groomsmen’s tuxes for half-price, and FI’s is still free. Win!
You could always try that. I figured “scamming” them was payback for being so rude to us. That rude girl acted like it was inconvenient for us to even be on her planet, much less in her store.
Post # 12
@aliavenue: First of all, I am so sorry that they had a less than stellar experience! I work at MW part time, and I apologize that they weren’t treated with the attention they deserved!
I can’t speak for all locations, but I know that the one I’m at prides itself on awesome customer service- yes there are off days, but it shouldn’t exude out to the customer. And yes, it’s prom season… it’s a mad house lol. But that certainly doesn’t excuse the fact that they were being short with them.
Unless someone types something in wrong, or someone wrote something down wrong (even one number off can mess something up) there should be no reason why they couldn’t find the group number. They can also look it up with the last names of the couple (gromsname/bridesname)
Usually (at my store at least, but it’s a smaller one) we only have sample sized 40 jackets for men, and some boy sizes to try on, so if they are a different size we will put them in a close “for sale” tux jacket and figure out some measurements from there, such as sleeve length or if the jacket needs to be taken in.
I am all for you calling the company, as their policy is that we provide excellent customer service. If I didn’t provide that for a customer- I’d want to know, and be able to improve on it. I would call them, and give the store number and maybe the names of the associates you worked with, and tell them that while you understand it is the “busy season” you chose to go with MW for a reason, and you are unsatisfied with the service you are getting.
Again, I’m sorry, if you were in NJ- I’d tell you to come to me! 😉
Post # 13
@aliavenue: oh no! I don’t want to worry you!! Just call them…I’m sure you can get this straightened out.
Post # 14
I really really dislike MW. My FH wears an unusual size shirt and they are one of maybe three stores that carries his size, so I end up shopping there a lot. But anytime we have to get anything else there it ends up being so agravating.. For example, if you shop online and have their items delivered to your house they require signature delivery which is kind of silly if you are ordering dress clothes for work and can’t be home during the day to sign for them. Sigh. Or ordering vests in 2x or 3x for a tux, it doesn’t come with a back, so you can’t take off your jacket without looking silly. Nor could they get the vest to fit correctly.
Post # 15
@future_schu: It really says alot that you are willing to respond to this and are so encouraging! Thank you and I will give the comapny a call in the morning!
Post # 16
Now I’m actually kind of scared! I totally planned on using them for my wedding too for several reasons including them having stores nation wide and the fact that they use the same colors as David’s Bridal which is where my Bridesmaid or Best Man dresses are from. Hope everything works out for you!!!