- 5 years ago
- Wedding: April 2007 - City, State
OMG this is seriously awful, the split shank looks totally ugly. Halo and little tiny prongs are totally messed up. You should contact Esty and of course with your super zoom photos. Sorry but costume jewelry at TJ max have better setting than this.
You are welcome OP. Saw the pictures and you have ever right to be upset! Likes others have said, no refunds does not imply to something like this, not sure how you paid for it, however if you used PayPal they should be able to help you get your money back. Good luck!
Listen… Yeah might not like what I’m going to say, but I mean it with the best of intentions… Jewellery is really something where you get what you pay for. what you got is reasonable for an $1800 ring when you consider that buying a similar setting (split shank, halo) from a larger retailer is going to cost you $1800-2300 when it’s mass produced to fit common carat sizes for diamonds:
Yours is a completely custom setting, which usually drives the price up rather than down.
also – morganite is a semiprecious stone. There isn’t a rating system for clarity in morganite. they care firstly about colour, then about size. (And a morganite with good colour at a smaller size is more expensive than the same colour in a larger stone). Clarity doesn’t usually come into it, and as a semiprecious no one is expecting a clarity rating. Usually it’s clear, and if the inclusions are quite large it’s unusual for a stone to be cut like that – but no, the jeweller wouldn’t have been pulling fraud by not mentioning it.
Having said that, if you aren’t happy I would return the ring and go with a more experienced jeweller for a bit more money. You may find that more difficult if you had gushed to the jeweller the way you gushed on here, because you sounded over the moon with that ring, but flaws are flaws and you shouldn’t have too many issues getting your money back.
I would actually reccommend getting a costume piece for now, and dealing with buying a new custom ring after that raise in January which you are counting on to help afford the new ring.
And THIS is why I don’t buy anything but junk jewelry on Etsy. There are a few good shops on there (Rosados Box has good reviews, ditto Brilliant Earth) but in my experience the majority of the pool are total amateurs. I’m very sorry it turned out this way. I hope you’re able to get your money back and start again with a jeweler you can trust.
How much was the ring? My guess is that this is a case of “you get what you pay for.”
In this case, I kind of disagree with the “you get what you pay for” statements of a couple pp. If the seller’s non custom pictures on etsy showed good craftsmanship, then she should expect a similar quality from a custom ring.
The pictures she has posted show a very shoddy quality of worksmanship and a ring that anyone would be embarrassed to wear. I don’t think any decent jeweler would let a piece leave the shop in that condition.
Wow, that ring is awful. He did an awful job. I really hope you get your money back and write a formal complaint. He should not be able to customize anyone else’s rings. Sorry bee. 🙁
First of all I would be e-mailing the seller and tell him that this ring is completely unacceptable. Is a real jeweler selling on Etsy? If he has an actual business I’d be telling him I’m filing a complain with the Better Business Bureau (which I have done on numerous occasions. Once, over a $4,200 refrigerator). If he doesn’t have a brick and mortor store I’d be filing a complaint with paypal. Be persistent, and get pissed. Screw thin skin, this guy ripped you off!
Finally, I’d be going to a REAL jewler to get your new ring. I would never buy something that expensive off of Etsy.
I don’t agree with a previous poster. For $1800 you could have gotten something much nicer. This is unacceptable. My halo setting was made for only $1250 by David klass and is perfect. You need to leave bad feedback, complain to etsy, file a paypal claim, leave a bad review on bbb, yelp etc.. Goodluck to you
Thanks everyone. Yes I paid $1700 and I paid with PayPal. And my fiance said we have a way bigger budget to ensure we get exactly what we are wanting. But the only question I have is, for what I want, a ten carat gem, heart shaped and custom, where besides etsy could I even go? I actually felt SAFER at first choosing etsy because they are so terrified of bad reviews. Real shops either won’t do what I’m asking or, I fear, can easily lie and overcharge me because… Well who cares? I don’t know. I’m lost. I found another etsy seller give me a price of 3200 for one with over a carat diamonds in the shank and halo, and a ten carat sapphire (BC it’s harder than morganite). , and they have 300 reviews and it’s 100% satisfaction, but is that still too dangerous?
Also, this guy that created the original ring has nothing but great reviews online on different sites, but nothing on etsy. He has a real shop in Florida that I checked up on before hand that he’s had for like 30 years. I felt I did my research. I just don’t get it
I’m sorry but that ring is AWFUL. you have every right to be upset.. Seriously some of the worst work I’ve ever seen. Also, please do not be embarrassed, you did not make this ring and I sure as hell don’t think this is what you saw from his posted work. No sane person would see this ring and decide, “yep definitely going with this etsy seller.” I’m sure you saw beautiful posted work of his and that’s why you thought it would be a good idea to go this route. I feel so bad for you. I would immediately file a claim with Etsy and Paypal. Make sure to include the pictures and say that what you paid for was NOT what you were given in the end. Post this shiz on his Etsy site so that others can see the work he is doing and stay away from his shop. I would try to get ALL your money back and cut ties with this seller. I don’t even think it’s worth trying to get him to “fix” it anymore.
So sorry for this situation you’re in.
No time like the present to thicken your skin. That is a horrible ring and you should be demanding your money back. Yes, it’s a bargain for what you wanted and it was custom made, but that doesn’t give the jeweler the right to present you a total piece of shit. If he really has that many rave reviews, he shouldn’t even be hesitating to make it right. If he’s really a legit jeweler, he should be mortified and embarrassed that that ring is a representation of his work. If he gives you shit, I’d be plastering those pictures everywhere.
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