(Closed) Messed up engagement ring. How to go about getting money back?

posted 5 years ago in Rings
Post # 31
3970 posts
Honey bee
  • Wedding: April 2007 - City, State

View original reply
MrsLewis88:  yea.. Some people like their stones above or resting on the halo. I wanted mine flush, which it is now. And, I just saw your pics. Wow.. That ring is messed up. I can see several things wrong. I would ask for a full refund-. If they say no, file a dispute with paypal or credit card. However you paid! And threaten bad feedback. They’ll refund you than I’m sure. I mean, that’s horrible. So sorry. You have to keep me posted on what they say. 

Post # 32
36 posts
  • Wedding: May 2015

OMG this is seriously awful, the split shank looks totally ugly. Halo and little tiny prongs are totally messed up. You should contact Esty and of course with your super zoom photos. Sorry but costume jewelry at TJ max have better setting than this.



Post # 33
1258 posts
Bumble bee
  • Wedding: May 2014

You are welcome OP. Saw the pictures and you have ever right to be upset! Likes others have said,  no refunds does not imply to something like this, not sure how you paid for it, however if you used PayPal they should be able to help you get your money back. Good luck! 

Post # 34
3219 posts
Sugar bee
  • Wedding: September 2016

Listen… Yeah might not like what I’m going to say, but I mean it with the best of intentions… Jewellery is really something where you get what you pay for. what you got is reasonable for an $1800 ring when you consider that buying a similar setting (split shank, halo) from a larger retailer is going to cost you $1800-2300  when it’s mass produced to fit common carat sizes for diamonds: 


Yours is a completely custom setting, which usually drives the price up rather than down.

also – morganite is a semiprecious stone. There isn’t a rating system for clarity in morganite. they care firstly about colour, then about size.  (And a morganite with good colour at a smaller size is more expensive than the same colour in a larger stone). Clarity doesn’t usually come into it, and as a semiprecious no one is expecting a clarity rating. Usually it’s clear, and if the inclusions are quite large it’s unusual for a stone to be cut like that – but no, the jeweller wouldn’t have been pulling fraud by not mentioning it. 



Having said that, if you aren’t happy I would return the ring and go with a more experienced jeweller for a bit more money. You may find that more difficult if you had gushed to the jeweller the way you gushed on here, because you sounded over the moon with that ring, but flaws are flaws and you shouldn’t have too many issues getting your money back.

I would actually reccommend getting a costume piece for now, and dealing with buying a new custom ring after that raise in January which you are counting on to help afford the new ring.

Post # 35
141 posts
Blushing bee

And THIS is why I don’t buy anything but junk jewelry on Etsy. There are a few good shops on there (Rosados Box has good reviews, ditto Brilliant Earth) but in my experience the majority of the pool are total amateurs. I’m very sorry it turned out this way. I hope you’re able to get your money back and start again with a jeweler you can trust.

Post # 36
3680 posts
Sugar bee
  • Wedding: August 2013

How much was the ring? My guess is that this is a case of “you get what you pay for.”

Post # 37
240 posts
Helper bee
  • Wedding: June 1989

In this case, I kind of disagree with the “you get what you pay for” statements of a couple pp.  If the seller’s non custom pictures on etsy showed good craftsmanship, then she should expect a similar quality from a custom ring. 

The pictures she has posted show a very shoddy quality of worksmanship and a ring that anyone would be embarrassed to wear.  I don’t think any decent jeweler would let a piece leave the shop in that condition.

Post # 38
316 posts
Helper bee
  • Wedding: December 2017

Wow, that ring is awful. He did an awful job. I really hope you get your money back and write a formal complaint. He should not be able to customize anyone else’s rings. Sorry bee. 🙁

Post # 39
310 posts
Helper bee

View original reply
MrsLewis88:  Hopefully you used PayPal to pay for the ring. If you file a claim with them you should get your money back. You might need to provide pictures. When you return the ring, make sure to spring for added insurance and signature confirmation. 

Post # 40
903 posts
Busy bee
  • Wedding: October 2017

First of all I would be e-mailing the seller and tell him that this ring is completely unacceptable.  Is a real jeweler selling on Etsy?  If he has an actual business I’d be telling him I’m filing a complain with the Better Business Bureau (which I have done on numerous occasions.  Once, over a $4,200 refrigerator).  If he doesn’t have a brick and mortor store I’d be filing a complaint with paypal.  Be persistent, and get pissed.  Screw thin skin, this guy ripped you off!

Finally, I’d be going to a REAL jewler to get your new ring.  I would never buy something that expensive off of Etsy. 


Post # 41
9406 posts
Buzzing Beekeeper
  • Wedding: July 2016

View original reply
geishagirl:  Brilliant Earth isn’t an etsy jewlery store…

Post # 42
10572 posts
Sugar Beekeeper
  • Wedding: December 2013

I don’t agree with a previous poster. For $1800 you could have gotten something much nicer. This is unacceptable. My halo setting was made for only $1250 by David klass and is perfect. You need to leave bad feedback, complain to etsy, file a paypal claim, leave a bad review on bbb, yelp etc.. Goodluck to you 

Post # 44
443 posts
Helper bee
  • Wedding: October 2016

View original reply
MrsLewis88:  I don’t agree AT ALL with previous poster. I’ve seen gorgeous rings that are 2k and under

I’m sorry but that ring is AWFUL. you have every right to be upset.. Seriously some of the worst work I’ve ever seen. Also, please do not be embarrassed, you did not make this ring and I sure as hell don’t think this is what you saw from his posted work. No sane person would see this ring and decide, “yep definitely going with this etsy seller.” I’m sure you saw beautiful posted work of his and that’s why you thought it would be a good idea to go this route. I feel so bad for you. I would immediately file a claim with Etsy and Paypal. Make sure to include the pictures and say that what you paid for was NOT what you were given in the end. Post this shiz on his Etsy site so that others can see the work he is doing and stay away from his shop. I would try to get ALL your money back and cut ties with this seller. I don’t even think it’s worth trying to get him to “fix” it anymore.

So sorry for this situation you’re in.

  • This reply was modified 4 years, 10 months ago by  nattybeee.
  • This reply was modified 4 years, 10 months ago by  nattybeee.
Post # 45
1376 posts
Bumble bee
  • Wedding: September 2005 - A Castle

No time like the present to thicken your skin. That is a horrible ring and you should be demanding your money back. Yes, it’s a bargain for what you wanted and it was custom made, but that doesn’t give the jeweler the right to present you a total piece of shit. If he really has that many rave reviews, he shouldn’t even be hesitating to make it right. If he’s really a legit jeweler, he should be mortified and embarrassed that that ring is a representation of his work. If he gives you shit, I’d be plastering those pictures everywhere. 

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