- 5 years ago
I wonder if any of you have had a similar situation…
I have a vintage engagement ring and wanted a shaped platinum wedding band to wear along with it. I found the perfect reference shape to copy but I just wanted diamonds added to the top half of the ring. My fiancé and I went to the family jewelry shop that my parents have been going to for decades. I showed them my reference ring and I told them I wanted tiny diamonds on the top. They measured the width of my reference band and the width of another band with diamonds to compare against (they were the same width so no issue).
The woman from the shop called me to day to tell me my ring was ready. She was going to send photos. She also asked for a 1/2 deposit on the ring (in the store we asked if they wanted us to pay a deposit but they said no). Of course I was happy to pay for the deposit but now seeing that the ring shape doesn’t follow my reference exactly, I’m very unhappy and want them to fix it or give an explanation why they made it more curved than I wanted. I wish they had sent me a rendering of it before they went ahead and made it!
What would you do in my situation? I wrote her back immediately explaining what was wrong with it and sent her another reference photo showing what I expected. What a waste of time and $$ at this point. They have a good 30 year relationship with my family. I hope they can make it right. I can’t pay for and wear something that isn’t what I asked for. Errors are not acceptable for a wedding band! The more I think about it, the more disappointed I am in it.
- This topic was modified 4 years, 7 months ago by livingdoll58. Reason: spelling errors