(Closed) Mild Post Wedding Photographer Disappointment – What should I do?

posted 5 years ago in Photos/Videos
Post # 3
Member
207 posts
Helper bee
  • Wedding: September 2014

Sorry to hear that you are unhappy. I think you just need to look on the positive side, that you like 75% of the photos, because unfortunately I don’t think there is anything you can do about it.

Post # 5
Member
207 posts
Helper bee
  • Wedding: September 2014

@mchitt329:  I suppose there would be no harm in telling her. As long as you have all of your photos and everything back (just in case she takes it the wrong way and takes it out on your photos.) Or is there somewhere on the internet that you would be able to write an anonomys review?

Post # 6
Member
429 posts
Helper bee
  • Wedding: June 2014

@mchitt329:  Another bee posted somethign like this..she basically mentioned to the photographer that she was upset, and the photographer offered to give her another free session (i guess like a post-wedding session) 

Post # 7
Member
396 posts
Helper bee
  • Wedding: April 2013

I can understand being disappointed about this. While there really isn’t anything you can do about getting the photos she didn’t take maybe you can request some money back. If you really want to take it far you could possibly take her to court. But it doesn’t sound like the money is the issue–more so the fact that you don’t have photos of this cherished memory. Maybe you could ask some of your guests if they took any photos. If you guests did then i’m sure someone is bound to have a few decent pictures.

I hope it helps

Post # 8
Member
484 posts
Helper bee
  • Wedding: April 2013

@mchitt329:  I’m so sorry for your disappointment.   As a pro photog, I understand where she’s coming from in not giving you the ones she snapped that she doesn’t feel are up to her professional standards.  If you were to post those photos on the internet with her name on them, other brides would see that they were bad and would no longer want to hire her.

However…. this isn’t a good excuse as far as I’m concerned.  While things happen and even the best pro doesn’t get everything 100% of the time, NO photos of your husband and mother during the mother-son dance???  NOT acceptable.  I’d be curious to know where you found this photog and whether she actually is a pro.

I would do one of two things.  1)  Tell her that you really want the “bad” photos that she took.  Sign an agreement with her committing that you will not share them on the internet so they don’t damage her rep.  Then you’ll at least get some photos, and who knows, you may think they’re totally fine and that she’s too picky.  2)  Be extremely vocal to her about your disappointment.  She didn’t provide you any photos of an important part of the day, and you’re disappointed with others that she did provide…. she should do something to make it up to you, whether it’s a free wall canvas, or a free future portrait session.

Which course of action I would recommend really depends on whether or not she’s actually a pro.  If she is an established pro, go with #1 and she will probably give you photos that you’ll like fine that just weren’t up to her standards.  If she isn’t an established pro, if she was a budget photographer building her portfolio or something like that, I say be vocal about your disappointment and let other brides know.  I’m NOT saying this because I think you should be spiteful…. but if she can’t get at least a few photos of all the important moments, she shouldn’t be taking money from anyone to be a wedding photog.

Post # 10
Member
484 posts
Helper bee
  • Wedding: April 2013

@mchitt329:  It sounds like she’s just trying to protect her rep by not giving you photos she wouldn’t want another prospective client to see.  Understandable to some extent, but IMO that’s sacrificing the happiness of a current client to make sure she can get more clients in the future…. I’m not a fan of this business strategy. 

If the most important thing to you is getting the photos, I’d go ahead and ask if you can have them if you agree not to share them online.  Putting them in your wedding album shouldn’t hurt her anyway, since I doubt you’ll recommend her to anyone you know regardless.  It sounds like she is not an established pro though….. I don’t know.  I’d be tempted to let other brides know of my experience so that they could avoid the same thing happening to them, but it’s up to you.  If you feel she did an amazing job otherwise you may not want to hurt her rep.  If she did an average job, that’s important to share.

Post # 12
Member
344 posts
Helper bee
  • Wedding: September 2012

If  she’s just starting out she’s going to make mistakes. She obviously suffered from her lack of experience. Be nice. Ask if there are images you may cherish that she doesn’t feel are great. Give her honest and kind feedback that will help her, her future clients and get you what it want. Please don’t write any anonymous bad reviews. It won’t help either of you. Just be honest. You know she’s starting out and that comes with risks. None of these would have likely happened with a photog with 5-10 years experience but that’s not her! Ten weddings is peanuts. I look at the weddings I did my first year out and I want to cry! They were appropriate for what they paid but they were far from perfect! Approach it with a kind and calm attitude and you’ll get much more! Good luck!!

Post # 13
Member
739 posts
Busy bee

You said it yourself she is just starting out when you hired her so there has to be some level of expectation here. There is a reason established pros are exactly that. Established they have the tools and knowhow to get consistent work. People starting out, it takes time, talent and expensive equipment to capture it all really well. The fact that she turned those two images B&W tells me they were probably really underexposed and she had to do a lot of editing to “save” the ones you did get. The others probably didn’t turn out at all which is why she didn’t give them to you.

Do let her know of your concerns and be precise so she can grow as a photographer and business person. DO NOT post bad reviews of her, it was you who chose to hire someone with little experience and not really fair for you to damage her newly created professional life. Its a matter of adjusting your expectations and sort of you get what you pay for mentality.

Post # 14
Member
6256 posts
Bee Keeper
  • Wedding: March 2014

How much did you pay, if you don’t mind me asking, and what did you get?

Post # 15
Member
1314 posts
Bumble bee
  • Wedding: May 2006

@Lashmont:  +1

You hired someone who was very obviously inexperienced.  That comes with a measure of risk involved.  If you like 75% of your photos I’d say you are probably fared better than most who’ve hired someone starting out.

The topic ‘Mild Post Wedding Photographer Disappointment – What should I do?’ is closed to new replies.

Find Amazing Vendors