Post # 1
A few months ago a tried on a beautiful Atlier Aimee dress at the bridal salon. There were no tags on the dress, I signed and I purchased it that day. At the time I felt awesome for finally finding the one.
Then today, I’m googling on BHLDN for bridesmaid dresses, and I notice my dress! It’s a Wtoo Watters, not an Atlier Aimee!
I’m freaking out. I called the dress store and they told me that I cannot return it. There is no brand listed on my reciept. It’s not that the brand matters so much as the fact they lied and misrepresented the dress.
I want to be clear that there is nothing wrong with Watters as a brand and I would be happy to wear a Watters dress. However, if I would have known it was a Watters I would have shopped around a bit more as Watters is more accessible/carried in more stores than Atlier Aimee. I thought I was getting a deal on an Atlier Aimee when really I bought retail value on the Watters dress! I feel like they misrepresented the brand to drive me towards a purchase.
I’m so disappointed for not thinking to check if the brand was listed on the receipt. When I look at the dress it reminds me that the store was dishonest and that I was stupid for falling for it.
I’m reeling from this… purchased it myself with my savings and now to feel disappointment over this… I have no idea what to do.
This topic was modified 4 years, 3 months ago by HBIC.
Post # 2
Wow. This is terrible. Document all your communcations with the salon and leave reviews.
Have you picked up your dress yet? Is it even the right one you thought you bought?
Post # 3
HBIC: Which is more important to you- having a dress you love? Or, having a label?
Rather than asking to return the dress, you could ask for a partial refund since you did not buy the label you expected.
Yes, it’s unfortunate that the dress was mislabelled, but in the end, you still have the dress you wanted.
Post # 4
@BrownPlaidBook Yes, I think that is a good idea to document everything. The dress was the one I ordered so I’m glad it was correct in regards to style.
@julies1949 I think brand does matter when making such an expensive purchase. I feel fleeced that I didn’t get what I thought I was getting. I could have received a better deal at other Watters vendors.
I think the problem is that it’s really not the dress I want anymore after this whole ordeal.
Post # 5
Definitely leave a bad review–misrepresenting the product is not ok.
I strongly disagree with PP who says that it’s nbd since you got the dress you love. You thought it was a more expensive brand which generally implies more detailed craftsmanship and quality materials.
If it’s not OK for your jeweler to sell you a gold plated ring pretending it’s solid gold, it’s not ok for a bridal boutique to sell you a big brand name couture dress pretending it’s an atelier level couture dress. Even if they sell it to you for a not terrible price for what you got.
Post # 6
- Wedding: March 2014 - Chicago, IL
I think the major mistake here is buying a dress without a tag.
Post # 7
Are you sure it’s the exact same one…? It looks like the BHLDN one isn’t a “dress” and it’s instead a separate corset and a skirt. Was the one you tried on like that too?
Atelier Aimee seems to have very similar ones based on the Google.
Post # 8
No one said it’s nbd. The OP had the dress in her hands, so if the material wasn’t of the quality she liked or the craftsmanship as detailed as she wanted, she would have noticed that. The dress was obviously up to her standards or she wouldn’t have purchased it.
What we are left to talk about are two things:
– was the misrepresentation intentional? None of us will ever know.
– what compensation should she receive?They’ve already said they are not going to accept a return as the brand was not specified on the receipt. Therefore her option is to try to get some financial compensation.
Post # 9
I’m sure it’s the exact same one, except for the Priya skirt. The skirt is an older Watters skirt, still not Atlier Aimee. I was just floored when I came across it on BHLDN.
Thanks for listening to me. I know I am pretty much screwed with this… I’m going to leave a review with the BBB and on Yelp. While the store refuses to refund me or give a partial refund, at least I can try to warn others about my experience. I’m devastated about the whole thing, I just feel totally stupid for this massive mistake I made.