Post # 1
We LOVE our pictures from our wedding day, our photographers did such a great job! There was just one thing… there were 3 very important shots that were missed form our list – which were ones with my husband and me and our new immediate families all together. It was so hectic so we understand why they were missed, but do you think it would be OK to ask if we could have a complimentary redo where they could take a complimentary family shot for us now, after the wedding since they were missed? I’m not sure if that would be rude to ask…
Thanks for the advice!!
Post # 3
I would say it depends on the reason they were missed…. were other family shots taken? Did the photographer ever say something along the lines of “Is there anything else you need? Anyone else?” Were these taken and just not in the proofs?
If they were taken and something happened to the files/images than I would ask for a redo.
If your photographer ever said anything like, “Anything else?” and you said no… I would say ask them what you can do to get them. i.e. maybe a mini portrait session. I always ask my clients a few times throughout the day, “Are you sure?” “Do you need any other people?” “You know we didn’t take many x shots.” If after the fact they were like, oops, we forgot, I’d have no choice but to charge a sitting fee… 🙂 It’s business…