- 5 years ago
- Wedding: June 2016
Can I go to the bank directly at this point and demand an answer?
I applied for a secured credit card at my bank in order to build credit (I have literally none – have never bought anything with credit, always saved up with cash, which I thought was a good thing until I realize I can’t qualify to buy a car or house).
The teller I applied with, to be honest, was a total moron. For one, he insisted on putting my monthly rent on my application as my living expense even though my Fiance pays the rent and I only pay the bills (I’m in grad school), despite my concerns that my rent per year is more than the living stipend “paychecks” I receive and would look bad.
He also incorrectly described a secured credit card to me – he essentially described it as a prepaid Visa, like something you could reload whenever you wanted. I thought that was odd, but figured he knew it better than me, until I left the bank and sat in my car figuring out what was actually going on.
Because he had incorrectly described the card, I only put $250 (as a cashier’s check), thinking it was a good starting number. However, I realized via the Internet that it was my deposit and essentially my line of credit (I would only be able to charge $250 to the card max), so I went back into the bank, found him, and explained the situation.
He said it was no problem to add more money to the application as it hadn’t been sent out in the mail yet (I was only outside 20 minutes), and we did a second withdrawal for $250 to make my line of credit $500. I did this because I wanted to be able to pay two bills with the card each month (paying the card off immediately of course), but did not want to “max out” my limit by doing so.
Even though I was told I’d get my card in the mail in 7-10 days, it took the bank over a month (and multiple concerned calls) to REJECT my application. Because my living costs exceed my yearly salary. Duh, that was what I told the teller, but he insisted it wasn’t a problem and no one gets declined for secured cards.
I was told my checks would be returned to me via mail, but no one could verify for me that two $250 checks had been received or returned to me.
After about another week, and after receiving my rejection letter, I received (you guessed it) ONE check back in the mail.
This was last week. I have called the bank (not the branch, but the help number) multiple times, spoken with multiple “escalation” people, and it seems no one has access to the info about how much money was received or sent back to me. On Saturday I was told via phone that someone would contact me Monday. That obviously didn’t happen.
At this point, is it acceptable to go to my bank branch and bitch until I get an answer? Obviously I will start out politely, but the bottom line is that I have been OUT $500 for over a month and now $250 of it is just missing.
I have records of two withdrawals for $250 each on my bank statement, but no evidence of the second cashier’s check or evidence that it was actually sent and not lost, set aside, or (God forbid) pocketed by a teller or something.
Hindsight is 20/20, and if I could go back I would realize in the moment how incompetent the teller was and stop him from doing anything.
If I go in, what do I say?! What if they act like they can’t help me?