Post # 1
My moissanite ring is set in 18k white gold, bought from MoissaniteCo a couple of years ago.
I’ve recently noticed that it’s turning black on the setting. See photos. The black part in the photos is not a reflection, thats the actual black patch.
It looks like it’s been through a fire but it hasn’t lol! I’ve cleaned it with soap hot water and vinegar and the black doesn’t come off.
I have no idea what’s going on. I have other 18k white gold rings and have never seen this problem before.
Does anyone know why this is happening and what can be done to fix it? It looks awful 🙁
Post # 2
I can’t see any photos bee? EDIT – now I do!
Post # 3
Have you asked the company? To me that looks like it was plated and not solid gold…
A quick google shows that maybe chlorine reacting with rhodium can cause it to turn black?
Post # 4
Have you emailed MoCo with these photos? Seems definitely off. I don’t have 18k white gold, but I have a white gold rhr and I wear it through all sorts of things you shouldn’t (I work in a greenhouse so soil, chemicals etc) and it has never shown anything like this.
Post # 5
my SO’s silver ring turns black at times. Would it be possible it’s a 18k white gold plated silver ring?
Post # 6
- Wedding: March 2014 - Chicago, IL
That is definitely not normal!
Post # 7
That’s a plated ring, not a solid ring. Contact the company. I dont care how old that ring is, solid gold does not tarnish, unless your hands are in chemicals all day. Are you using something different to clean your ring? Silver looks like that after a long period of wear and tear.
Post # 8
It could be left-over solder stuff that wasn’t completely cleaned off. MoCo should be happy to clean it properly for you. I know they don’t have the best reputation these days, but I still doubt they’d try and pass silver items as 18k! You should contact them with the photos and see what they say.
Post # 9
before you do anything i would go to a private jeweler and get it tested to make sure that is it is 18k gold , so when you contact moco you can have a more detailed email to send to them regarding the metal. I am going to be 100% honest there is no way in heck that is 100% pure gold I heard a lot of bad things about moco so please be very on guard when contacting them. I heard they go on weddingbee and look at the boards and they won’t help customers who have complained on weddingbee so be very mindful of that!
Post # 10
- Wedding: March 2014 - Chicago, IL
or they only help if you promise not to post negative reviews.
OP – be aware they have been known to hold rings hostage for refunds/repairs if you promise not to post negative things about the company. Don’t let them do this to you!
If I were you, I would 1) take to an independent jeweler to get the metal tested, then 2) if it comes back as sterling silver file a fraud complaint with the better business bureau and then if you purchased with a credit card or PayPal file a claim dispute. That way you deal with the company as minimally as possible.
Post # 11
Best and cheapest solution? get it rhodium dipped when you take it into your local jeweler to be tested if you dont want to send your ring back. Or-use this lemon opportunity to make lemonade and get it reset! I know it sucks-but QA sometimes does happen. And I highly doubt MoCo is in the habit of testing every ring they get back. For all we know [giving them the benefit of the doubt here] they could have been scammed by one of their previous suppliers.
Still-after you get it tested let them know. They can lookup your order and find out who the original mount came from. I hate to ask this-but have you had your stone tested as well? Are we sure it’s not a cz? just being cautious here. I am normally a huge fan of MoCo but within the past year they’ve had some unsavory dealings with other bee’s.
Post # 12
That looks like it’s silver and tarnishing.
Post # 13
I knew I could rely on WB for advice 🙂
I paid extra to have it in 18k white gold, it’s definitely not supposed to be plated or sterling silver. In the photos you can see it is stamped 18k.
I did wonder if it had anything to do with cleaning chemicals but the ring is on my left hand and I clean with my right hand- if anything my RHR (also 18k white gold) should have turned the same but it’s totally fine. I also thought it might be hand cream but again, my RHR is fine.
I will take it to a local jeweler and see what they say. I’ve seen the threads on Moissaniteco and I would prefer to avoid dealing with them if possible
Post # 14
It is possible there was a reaction between an alloy and a chemical. I previously had this with my white gold wedding set, I left it in a jewellers dip cleaner for an entire day. It turned black. I had to take it to the jeweller to get it cleaned up n Re plated.
Just take it into your local jeweller
Post # 15
Gold is soft, and mixed with other metals before being made into jewelry. I would guess it’s gold mixed with a cheap metal. I don’t think it’s silver, because silver tarnish comes off with the oils from your skin, and stays clean if you wear it regularly. If it were me, I wouldn’t bother with rhodium plating because it will wear off within a year (speaking from experience). I would have the stone reset by a jeweler into a higher quality setting.