Post # 16
I’ve had my white gold ring for 15+ years and it’s never done anything like that. It’s 14k but that shouldn’t make a difference. I’ve cooked, cleaned, slept, showered, swam (pool, ocean, lake) gardened, worked out, you name it I’ve done it, with that ring on. I have never had it redipped or polished and it’s been exposed to plenty of chemicals over the years. Honestly, I barely clean it.
I agree it looks like it’s plated as opposed to solid gold. Go get it tested! Nothing surprises me with MoCo anymore.
Post # 17
If the jeweler says that it isn’t solid gold, file a fraud complaint with the bbb, especially if Moco stamped 18k on the ring. That’s a bigggg no-no.
Post # 18
Agree about the BBB. They’ve scammed so many people, it wouldn’t surprise me TBH.
Following and hoping for a positive outcome!
Post # 19
I’m really hoping there’s a logical explanation for this that doesn’t involve any kind of dishonesty on their part, but it’s not looking good. I’m sorry bee!
Post # 20
- Wedding: August 2020 - Hampton, VA
Ugh wow. I’m so sorry Bee.
Post # 21
patchy : Why do you think they wouldn’t try to pass off silver as gold? They sure tried to pass off moissanites as diamonds in my case.
Bee, ugh. This is scary. I have no suggestions, but I am following and hoping that there’s a reasonable explanation and easy fix for you.
Post # 22
Please follow up with your jeweler about this and find out exactly what it is that you have. It looks, just from the photos, like plated metal. I have 14k and 18k rings that I have worn daily, in all environments, for years and have not seen that.
I have read SO many shady experiences from Mo&Co that I would not be surprised if this was an “accidental, miscommunication until you prove documents that you were expecting solid 18k gold” ring “mistake” by them.
If your jeweler identifies it as something other than gold, ask if they will write a description of what they have determined it to be and by what method. Then, try very hard to find the documentation and wayback webpage images of the ring you ordered. You deserve to receive what you paid for.
M&Co is getting out of control.
Post # 23
So I’ve contacted a jeweler for an appointment and described the issue to him. He says if it’s turning black it might be silver but he can verify it when I bring it in.
It’s not sounding too positive, I’m getting worried about this.
Post # 24
Oh wow. I hope you have a positive outcome! When are you taking it in?
Post # 25
Oh dear OP that does look bad, l’m so sorry.
I don’t think it’s silver. As a lifelong wearer of multiple silver rings, earrings necklaces etc l have never had tarnish, or at least none that wasn’t easily cleaned off. I don’t know what it is, except it’s not like any gold l ever saw.
l think pps are right, get an independent assessment and then seek reparation .
Best of luck I
Post # 26
Good luck! Let us know. If it isn’t gold I would follow the other bees advice dw4518 :
Post # 27
- Wedding: June 2017 - A vineyard
Until i saw how dark that was I was going to tell you that I do get a staining of sort on my platinum and white gold but a cleaning with soap and water and a dry with a microfiber cloth always takes it right off and the rings are perfect again. I think it might have something to do with the disgusting water we have where we live. But it was never ever as dark as what you have on your ring 🙁 mine is just a faint little stain. Hopefully they will fix whatever is causing that.
Post # 28
Well I took it to the jeweler today and they looked at it for 20 mins between themselves and couldn’t tell what metal it is, just said that it’s not like any 18k white gold they’ve ever seen. I asked if I could get it tested properly but apparently they would need it done at a laboratory and they haven’t got one.
They suggested I take it to UK Assay office which is the official certification body here, so unfortunately I have not gotten any answers yet!
Post # 29
dw4518 : What in the world?? I’d definitely be taking it wherever I needed to in order to get answers.
Post # 30
dw4518 : Oh man, that doesn’t sound good. Maybe try another jeweler and get a 2nd option before going to the UK Assay office? If they don’t know what metal it is, then what in the world? You have that ring for a few years right? Because I think if it was silver that got dipped, it would have turned a different color a long time ago? There might have been some weird chemical reaction that happened if it isn’t good gold or something?