(Closed) Moissanite and Co return? anyone?

posted 4 years ago in Rings
Post # 2
10591 posts
Sugar Beekeeper
  • Wedding: December 2013

I’m pretty sure you must leave the tag on to return it. If I were you I would email chris and tell him you don’t want a refund you just want to exchange for a more expensive band. Explain to him you didn’t wear it and suggest that you send it back so he can see that it’s still in perfect shape before they credit the money to your moissaniteco account. They would be crazy not to since you want to buy a much more expensive band. 

Post # 3
10591 posts
Sugar Beekeeper
  • Wedding: December 2013

I love the milgrain bezel eternity band from them!

Post # 4
260 posts
Helper bee

the tag must be attached, as per their policy ont he website.  but also realize if you bought the SET then you may not be able to, as easily, return only half of the set.  

have you checked the return policy or called them?

  1. RMA Number: RMA number is required for your return. Packages without RMA numbers will be refused.
  2. 30 DAYS: Item must be returned and delivered within 30 days of SHIPMENT. After this date, they cannot be returned for a refund or exchange.
  3. Security Tag: The original security tag must still be attached to the unworn item in order for refunds to be processed. If the tag has been removed (or if it has been removed and re-attached by the customer) the return policy is voided.
  4. New Condition: Items must be in new condition (no visible signs of wear and tear). Items that have been altered by a jeweler other than MoissaniteCo.com (i.e. rings that are resized) are not eligible for a refund.
  5. Very Large and Very Small Ring Sizes: Ladies rings sized above a size 8.0 and below a size 4.0 (British size H and P 1/2 respectively) are considered special orders and are thus not eligible for a return. (Exceptions can be made depending on the style of the ring. Therefore please contact us before you place an order if you believe this may be a problem.)
  6. Custom and Special Order Rings: items marked as “special order” or “custom” on the website are not eligible for a refund or exchange.
Post # 6
688 posts
Busy bee

MoissyManiac:  I would just contact them directly. They seem to want to sort this kind of stuff out.

Post # 7
4616 posts
Honey bee
  • Wedding: June 2010

They have a policy for a reason. You can ask, but be prepared for a ‘no’.

Post # 8
2203 posts
Buzzing bee
  • Wedding: June 2014

MoissyManiac:  i returned the wedding band that was supposed to match my e-ring from them (but didn’t match exactly! was super disappointing). i didn’t have any problems but didn’t have very good customer service once i said i wanted to return it (despite having awesome customer service up to that point). took them days to respond and they were pretty brief with me. i did have the white tag on mine, but if it has only been days they might be okay with you returning it and probably would be better about an exchange. 

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