(Closed) Moissanite Exposed

posted 7 years ago in Rings
Post # 62
Hostess
10366 posts
Sugar Beekeeper
  • Wedding: March 2014 - Chicago, IL

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@ceebree:  I remember we were both having repairs made around the exact same time. I’m really glad yours worked out. I do feel kind of bad for MoCo because the setting issue really isn’t their fault, it’s Unique’s fault. I think that they need to either partner up with a better quality setting company or address these issues with Unique, because it seems like 9 times out of 10 where there is a setting issue, the setting can be traced back to the Unique casting house.

It is a shame my ring did not work out. It seems like (from reading other threads) that MoCo is very quick to blame the customer for any defects with the setting. I think they are really, unfortunately, at the mercy of Unique Settings and it’s that third party that is tarnishing their reputation as far as quality goes; it’s a shame. How they deal with repairs could most certainly be approved upon… for starters, they need to put a toll free number on their website. Relying on e-mail communication for a purchase so sentimental and expensive is just unacceptable. I remember literally begging for a response on the status of my ring on a Friday afternoon/evening so I could have some kind of resolution over the weekend and getting nothing but e-mail silence.

Outside of a few communication issues, they honestly they did try literally everything (in my case) to make me happy. They also did pay for the shipping the first time, but I paid for it the second time. I would be completely happy with the resolution *had they not told me to keep quiet.* That in itself is super weird and shady IMO. When couples are buying engagement rings, one of the most important purchases of their lives, they expect the ring to 1) stand the test of time, 2) be of superior quality and 3) not have to ship it back and forth (for weeks on end) getting repairs made. Oh, and they also don’t want to be blamed initially for what is actually a defective setting…they also want a live person to actually talk to… and then they don’t want to be told to keep quiet!

I wouldn’t wish my engagement ring saga on any couple! My poor Fiance is literally “over it” and it kind of ruined our enthusiasm surrounding our new engagement. He’s so embarrassed that I have no ring to show when I get the inveritable “Show me the ring!” requests. He’s also embarrassed that he proposed with something that fell apart after just weeks of wearing it. I’m embarrassed because I picked it out. I’m also kind of superstitious and at first I almost felt like the ring falling apart was a bad omen for our marriage (stupid I know, but I was upset). It definitely spurred more than one argument, not to mention we *still* haven’t gotten any engagement pics because I am ring-less. Both our pictures and our engagement party keeps getting pushed back until my new, custom ring will be ready. <- That is not entirely MoCo’s fault, because had I requested a new ring from their company I would have had it in September, and it was my choice to have a handmade ring with an 8 week lead time… but regardless… it would be nice if I could’ve kept my original ring with no problems and not had to shell out double the $$$ for a custom ring… live and learn.

Anyways, I thought it was best if the issue with faulty settings had some light shed on it, especially seeing as how my defective setting has not been discontinued like they said it was and they are still offering it for sale on their website. I would hate for another unsuspecting couple to experience what we went through! Engaged in July and now it’s halfway through October and I have no ER!

Post # 63
Member
1266 posts
Bumble bee
  • Wedding: February 2011

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@sparkletiger:  Yes, if “several” people are inspecting these rings and the defective ones we’ve seen posted here are still being sent out, there is something gravely wrong. My guess is the QC isn’t as tight as we’ve been told it is.

 

When I was sent the super green stone I was shocked that it had passed quality control. There’s literally no way it ever should have, I mean, to this day I’ve not seen anything quite like it. I felt I was purposefully sent a dud on the offchance I’d just keep it, knowing if I didn’t I’d still have to pay for my own return shipping and pay a restocking fee. I’m pretty sure they still  made a very paltry profit off of me, whereas I was in the red with nothing to show for it. Months (or over a year?) later, after I’d publicly made it clear that I’d never purchase from them again, Mikec offered me “store credit” for the restocking fee I paid – lol.

 

Post # 64
Member
669 posts
Busy bee
  • Wedding: January 2006

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@starla:  I totally agree with you about QC being not up to scratch. But what I find appalling about your particular experience is the fact that having sent out an obvious dud, they still had the audacity to charge you a hefty restocking fee + you had to pay for shipping. If it were me, shipping from the UK would have been much pricier and I probably would have been a LOT more out of pocket. I was lucky with my FB from them, but it makes me think how many overseas customers just swallow these duds instead of returning because shipping +money lost in customs fees+ restocking fee will be almost the same cost as the cost of the small-ish stone?

Post # 65
Member
3229 posts
Sugar bee
  • Wedding: August 2011

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@sparkletiger:  Of course I agree that QA needs to be a prority.  It seems like more of these QA issues are coming up this year than it did last year when I got my ring.  I wonder if the company grew too quickly since then or took on new inspectors that may not be as seasoned?  Who knows and this of course is all speculation.  However I did get my wedding band and ear rings from them this year without any major problems.  I did have to email them for the appraisal sheet for my wedding band.  They sent it back with an attachment without as much as a sorry for the inconvenience.  But oh well it was abrupt but I got what I needed.  They need to improve QA but also customer service.  I hope they get it together since I like their product line and the fact that they use recycled gold for their rings.  

Post # 66
Member
3229 posts
Sugar bee
  • Wedding: August 2011

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@starla:  Yeah to this day your stone is the darkest moissy I have ever seen a picture of it.  It wasn’t greenish, it was just a green heart.  Very off…I hope they sent you an apology letter after that.

Post # 67
Member
1266 posts
Bumble bee
  • Wedding: February 2011

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@NovaRising:  There may or may not have been a public apology long after the fact, I honestly can’t remember. They definitely didn’t apologize after I immediately voiced my concerns via email – they didn’t even seem surprised that such a thing had happened. My options were to pay for an enhanced stone or have the moissanite swapped for an Asha (which costs a lot less than an 8mm moissanite). I opted for a refund. What really set me off was the distinct feeling that they truly couldn’t have cared less. It didn’t help that it was supposed to be a birthday present and it made me feel bad that my husband spent so much for such a disappointing gift that we had to immediately return at our own cost. He thought it would be something I’d really love, but it wasn’t at all as advertised. I never understood how it was ever sent out to me looking the way it did. I felt they knew it was a subpar, not-as-advertised item (anyone with eyes could see it was flat out green), and they mailed it out anyway. It sticks with me to this day as the single worst customer service experience of my life, which says a lot.

 

I really don’t care for an apology from MoissaniteCo. at this point; not only is it too late, I just don’t think it would be at all sincere, but rather a way to try to save face. If they really gave a shit they would have reached out to me personally at least after I posted about my experience, maybe reimbursed me for my return shipping costs and “restocking fee”, but they should’ve been on the ball as soon as I emailed them to let them know it was green.

 

Post # 69
Member
669 posts
Busy bee
  • Wedding: January 2006

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@NovaRising:  

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@starla:  

Another thing that worries me about it is this. I love Moissanite so much and have seen some fantastic Moissies around. But some people after getting such stones, will probably think that all Moissanite is like that and it is just not for them. They will not be blaming MoCO or even know that it is a quality control issue. Not all people are switched on consumers or even go on the forums. So we don’t relly know in ernest whether Starla’s green stone is an isolated occasion or whether it happens a lot, because not everyone is on the forums or even has the desire to get involved in any kind of MoCo dispute. I suspect that some might just swallow it and blame it all on Moissanite itself.

Post # 70
Member
44 posts
Newbee
  • Wedding: August 2014

Welp, it may be time to panic. I did a good amount of research in my future e-ring (BF had me pick what I wanted, he purchased), and I picked this ring from MoCo. We bought it on Sunday, after doing what I thought was enough research. However, reading this is scaring the CRAP outta me! I’m glad some bees are happy with their MoCo rings… I used their online chat thing a few times and was pleased. Plus it’s not such an intricate design that stones could fall out everywhere, but ….. trying to not have a panic attack…. Let’s just hope it’s a vocal minority who are upset, and that my ring comes in two weeks just fine….

Post # 71
Hostess
10366 posts
Sugar Beekeeper
  • Wedding: March 2014 - Chicago, IL

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@lauramiller17:  I would definitely not worry about that ring. It’s a pretty simple setting so outside of them setting your center stone crooked I can’t really see how they could mess that up. Deep breaths! I’m sure your ring will be gorgeous. If, on the other hand, you would’ve posted a ring with a very thin band or tons of micropave I would say you’re justified in worrying, but with a standard solitaire I think you’ll be fine! 

Also, maybe MoCo is actually reading this thread and have decided to step up their game. Maybe your ring will be the first of many to come that will have improved customer service interactions and quality control! We can hope!

Post # 72
Member
669 posts
Busy bee
  • Wedding: January 2006

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@lauramiller17:  To reassure you, there are some fantastic rings I have seen from them. MunsterCat’s bezel set ring comes to mind for istance. I think some bees that have their rings where Stuller or Adwar settings are used, have good quality rings. If it is a simple setting, I wouldn’t worry. 

What the bees on the thread are voicing though is their concerns over behaviour of MoCo when they experience problems or receive bad quality rings or stones. I think there are genuinely a lot of pleased and satisfied MoCo customers out there HOWEVER I do believe that bees on this thread have been let down and are voicing legitimate concerns.

Post # 73
Member
1228 posts
Bumble bee

I am really happy with my moco ring.. I almost went to moissanite.com but they emailed back soooo slowly that I just couldn’t wait any longer so I went with moco. I love my ring! I feel very lucky. It’s whiter than a diamond IRL. 

Post # 74
Member
1266 posts
Bumble bee
  • Wedding: February 2011

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@deetroitwhat:  lol! I agree, it’s the blaming the customer thing which I’ve seen again and again that I just can’t stomach.

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@sparkletiger:  Definitely, I don’t think people should be put off moissanite by this. In fact, I HAVE seen some gorgeous rings with nice looking stones FROM MCo, which is what made me want to try them to start with. It just seems so inconsistant.

Post # 75
Member
3229 posts
Sugar bee
  • Wedding: August 2011

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@starla:  that’s really unfortunate.  They should have handled your situation better….a lot better.  There were so many opportunties for them to do so that they passed up.  Now they’ve lost a customer for life and anyone who sees that stone will think twice about ordering from them.  Like 
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@sparkletiger:  I hope people know that this does not relfect on all of moissys.  I’m considering ordering my first moissy, a pear 0.5 ct solitiare from Stuller.

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