Post # 1
I placed an order on 7/20/19 for an engagement ring, in 18k white gold with a forever one charles and colvard moissanite gemstone, size 5.Price was $1370. Contacted company via online chat and asked when to expect the ring and whether it was a custom ring. Representative told me it was custom and would take up to 10 days to be produced and shipped because I went with the 18k option which cost an additional $145. On 7/29/2019 I contacted the company again regarding when to expect the ring as I had arrangements for a proposal and whether I could expedite the shipping. I was told again that it would be ready to ship by the end of the week. To make sure that it would arrive on time Elizabeth, the representative sent me a link to pay for overnight shipping which I proceeded to pay in order to guarantee the ring would arrive on time. On 8/2/2019 I spoke with Elizabeth again as the ring did not ship and was told that it should be inspected that very day and should ship out. I asked whether I would receive it on time and Elizabeth told me that I would not because the overnight shipping does not include weekends. I asked why Elizabeth told me that the ring would ship that day if she knew it wouldn’t arrive on time. She apologized and proceeded to once again try to upgrade my shipping to now include weekend delivery for another fee. I paid that fee and was sent tracking information later that day. The next day I received the ring and inspected it from the box and everything looked fine. I was getting ready to propose and took the ring out of the box to place it in another presentation box and noticed that the ring had a 14k stamp on the inside. The ring that was sent was not the one I ordered. I paid for expedited shipping twice and waited longer than expected for a “special order” 18k ring which cost $145 more and after all that hassle received a ring that I did not order and one that was ready to ship and did not require the 10 day wait or the extra cost and shipping fees.
I never received an approximate date of when to expect the ring and was just told false updates to keep me from asking any more questions. In the end I received the wrong ring and I feel completely tricked by this company. I was misguided during the entire process only to receive the wrong item. I spent over 1400 dollars all together and the company could not take the time to check and see what item they were shipping. The invoice was right in the box and stated 18k. My assumptions are that the ring I ordered was never made and the company never had the intentions of sending me the right product hoping that I would not notice and would blindly accept the cheaper alternative.
I am waiting to see if and how the company responds and will update everyone on what I am told. In the meantime I will be checking to see if the gemstone on this ring is even the one that I requested. I will post an update when I get confirmation. I never thought that this process would turn into a nightmare. Needless to say the proposal dinner was postponed and I’m left feeling extremely deceived and hurt at a time when I should be feeling joy and excitement.
Post # 2
I was contacted by Chris from Moissaniteco.com and was sent an invoice as a method of proof that my 14karat stamped ring was in fact an 18k ring as I originally ordered. Not an appraisal, a simple invoice that was going to “prove” that the wrongly marked ring was the right gold grade. I know what I ordered, The invoice if anything shows what I ordered and should show the comapny that the product they delivered was not the ring that was ordered. I asked if I could take the ring to a Jewler to verify the gold grade and Chris stated that acid testing and xray spectography was the only way to test if the ring was indeed 18k. He also offered to have me send the ring back to get restamped or to accept the difference of cost between the two types of rings as a resolution. Once again chris denied that my ring is 14k although it is marked as such. I proceeded and went to my local jewler and the store was astonished that the company had the audacity to send me a stamped 14k ring and attempt to cover it up and fraudently state that the ring was the higher valued and intended 18 k option. The jewler proceeded with the test and came to the same conclusion as me, the ring sold to me was not the ring I purchased and was the in fact 14k. I sent these findings to Chris and was told the jewler is wrong. I am still working on returning the ring to the company. They have sent a label however I want to make sure the refund amount is the full amount I have invested in this purchase. Still no resolution and still a nightmare. If you are reading this please learn from my mistake. Not once have i recieved an apology for their mistake or for their mistake casuing me to postpone my engagment. Needless to say I will never recommend this company to anyone I come across.
Post # 3
klein27 : What a nightmare. At this point, I would ask for Chris’s supervisior. Even if the ring wasn’t stamped correctly, you should have been offered a no-questions-asked exchange for the correct ring with the correct stamp. “Chris” shouldn’t be working their customer service department. He should have immediately tried to rectify their mistake, and even offer a discount for your troubles.
Post # 4
If you don’t get this resolved, file a chargeback with your CC company. I don’t know how MoissCo is still in business. They are shady as hell…
Post # 5
Wow, what a deceitful company. It just blows my mind. I’m so sorry you went through all that. How hard is it to admit a mistake was made, expedite (free of charge) a corrected version and give you a huge discount for their error and waste of your time? I mean, whether the gold ‘was’18K and stamped 14K in error? doesn’t even matter. Can you imagine that conversation with your fiance when you’re shopping for wedding bands. “Oh honey, it’s really 18K so match the band to that. The stamp is an error, so-and-so-liar from Moco swears it is, even though our jeweler proves him wrong.” What?!?!
Talk about bad business. They’re really trying hard to amass a huge group of dissatisfied customers and their own downfall.
Post # 6
Sadly, nothing surprises me with this deceitful company anymore. I am astonished they’re still in business. Nothing is ever their fault and they ALWAYS spin it where the customer is to blame somehow, or they’re wrong and MoCo didn’t make a mistake, and it always ends up being the customers problem to deal with. Expect them to see this thread and tell you they won’t offer any compensation until you delete the entire post. They’ll probably even offer you a deeper discount if you comply. Do a quick search on here and you’ll see TONS of other horror stories about Chris and MoCo. They’re manipulative and dishonest to say the least. I jokingly called them the Moissanite Mafia, but in all honesty it’s pretty despicable how they treat their customers. Some have even ghosted their posts until their situation was resolved because they were legitimately scared either they wouldn’t get their money back, the repairs wouldn’t be made properly, or their ring would be held hostage until any negative remarks they’d made online were deleted. They’ve sucked the joy out of more people’s proposals than I can count, which is disgusting.
Chris, if you or any of MoCos minions are reading this, you should seriously be ashamed of yourselves. How hard is it to request the ring be sent back to you so you can remake it IN EIGHTEEN KARAT GOLD, and stamp it properly. We all know that ring is 14k and you’re gaslighting this poor customer into thinking YOU ARE NOT AT FAULT WHEN YOU ARE! And the discount is laughable. That just evens the playing field where they’re paying for exactly what they got…a 14k gold ring. Sheesh.
Do yourself a favor, get a refund and have someone else make the ring. If you ever have additional issues down the line with the ring or pave, I’ve heard they’re equally terrible to deal with.
They don’t deserve anyone’s money IMO.
Post # 7
I see moissanite co is up to it’s old tricks again, this time with gold measurement. Such imbecilea. Using an invoice to “prove” that a 14kt gold stamped ring is really 18kt is absolutely ridiculous. An invoice proves nothing and insults your intelligence. Send it back, get a refund them or a charge back on your card.
And that ring is 14kt, bet your bottom dollar on that. Such liars. Get your money back.
Post # 8
klein27 : Sorry for all of the problems. I agree with the PP – threaten a chargeback through your credit card and follow through if necessary. I believe there was a recent previous post discussing another bee’s multiple problems with moissaniteco.
Post # 9
Ugh this sounds like my nightmare. I’d return the ring for a full refund, propose with a simple stand in band, and go with a different company. Brilliant Earth offers moissanite. I know there are Chinese vendors that do as well for a cheaper price but I’d be too nervous to go through a Chinese company.
Post # 10
No surprise, I think someone posted before that they actually only received moissanite in their setting instead of the real diamonds they paid extra for. Someone else said they received synthetic diamonds in their setting rather than the mined diamonds they thought they were getting….Do a search. Next you will be offered a gift/bribe to take down this post…
Post # 11
What a horrible hassle and inconvenience for you! And to tell you that you have an 18K gold ring but it is just stamped 14K is fraud. Why would they send you a ring stamped 14K and say it is 18K? That is just ridiculous! I am very sorry you have to deal with this. I would return the ring for a full refund and go with a different, more reputable company. At this point, after all the excuses and runaround and extra fees you have been charged, you should not give them another second of your business. If you want moissanite, go with someone like Joseph Schubach. I have worked with him before and he is excellent.
Post # 12
I second Schubach. They’re pricier, but their customer service is excellent, and you get exactly what you pay for. Get out of that mess immediately.
Post # 13
Thank you so much for the kind words and support. I am still waiting for a reply from the company regarding the refund amount when I return the item. Nothing as of yet. I have also filed a bbb complaint. For now I am looking at different places to repurchase the ring I want. Any further updates I will post here.
Post # 15
They will find your posts on this board and try to get you to remove them, be warned.