(Closed) MoissaniteCo has done it again…

posted 8 years ago in Rings
Post # 62
Member
4304 posts
Honey bee
  • Wedding: November 1999

Ridiculous, you should be getting shipping charges and then some.  Hope you get your ring back soon!

Post # 63
Member
1653 posts
Bumble bee
  • Wedding: August 2015

So I just called FedEx and they said that the officer I spoke to (he isn’t at work yet) did all of the paperwork manually; a process he told me usually takes weeks was done by him last night! That guy is a godsend; he was so sweet about the entire situation and dealt with it himself, writing on the file that this needed to be corrected asap. 

MCo kept telling me they didn’t need his info when I asked them to do the correct paperwork and send it to him. Even the FedEx employee I talked to said the quickness of this was pretty remarkable. If MCo refused to take his info (which the live chat kept doing until I just gave it to them anyways and said I would be following up with him) I would be stranded here for weeks without my ring.

It should hopefully arrive today. 🙂

Post # 64
Member
302 posts
Helper bee
  • Wedding: December 2014

I JUST paid MoissyCo a compliment on another thread about how they always make things right when there’s a problem. I retract that statement. I hope you get it back today and that it’s perfect!

Post # 65
Member
328 posts
Helper bee
  • Wedding: March 2013

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@akirasan:  I was very sorry to read your story. I hope you get your beauty soon and can put all of this behind you.

 

Post # 66
Member
1266 posts
Bumble bee
  • Wedding: February 2011

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@sarabara:  I totally agree about them coming on here to attack customers! I’ve seen what you’re talking about and even called them out for it in the past. It says a lot that this thread was totally ignored by MikeC EVEN THOUGH HE WAS ON WB READING AND POSTING LAST NIGHT! Still not an acknowledgement or apology? Um, OK. I realize it probably must be a bit embarrassing to have been caught in your own lies and called out for illegal behavior, but be stand up about it at least.

 

 

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@akirasan:  Sounds like FedEx have really gone above and beyond for you! I’m glad at least someone is looking our for your happiness, because MoissaniteCo sure as hell isn’t! Fingers crossed that your ring is just how it should be when you get it back!

Post # 67
Member
1653 posts
Bumble bee
  • Wedding: August 2015

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@starla:  I also find that strange, but again. I don’t necessarily need an apology. I just want my darn ring back! And I am very happy with the way FedEx handled this. 

MCo does have a habit of attacking/belittling customers. I wonder if this is a part of their selling strategy, or because they’ve just hidden behind keyboards this whole time, and can’t actually talk to people.

Post # 68
Member
1266 posts
Bumble bee
  • Wedding: February 2011

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@akirasan:  Right, I’m not trying to advocate for you to get an apology or anything, I just think it’s truly bizarre that they are incapable of saying “We are so sorry we put you through this, here’s a partial refund of the ring to rectify it, we will refund your postage, etc.” for the benefit of their own public image.

I think they’ve attacked and belittled unsatisfied customers because playing the victim has worked for them thus far. They always have supporters come out to defend them when someone has a bad experience. Just my opinion.

Post # 69
Member
1653 posts
Bumble bee
  • Wedding: August 2015

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@starla:  Oh yeah, I definitely agree. Yep, I just reread my emails from Chris and even he didn’t apologize. He was just straightforward. 

I’m beginning to see the side of receiving an apology. I am pretty hurt by all of this. And I feel bad asking for a refund or partial refund, but I do feel like it’s necessary in this case. MCo isn’t even talking anymore. I think this is hurting their public image a lot.

And if anything, I will let more potential buyers know on other forums that MCo may not be the best route to go about receiving moissanite jewelry. I just don’t want another customer going through what I’m going through right now.

And as for their supporters, I feel like they may not have many left, with the way their business is going 😛 

Post # 70
Member
912 posts
Busy bee
  • Wedding: October 2013

Thia ia exactly why I would buy from BTD or Shubachs, or one of the other vendors who frequent the BTD BB. I might pay a smidge more, but I know I will get good service and honesty.

Post # 71
Member
1653 posts
Bumble bee
  • Wedding: August 2015

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@ponyrider: From what I heard, I thought Mike from MCo was usually on the BTD forums? I may be wrong there.

Post # 72
Member
1456 posts
Bumble bee
  • Wedding: January 2015

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@akirasan:  Yes he is, and their companies work closely together. This whole situation really sucks, but mailing packages internationally, especially at such a high value, can be really hairy and there is lots of room for things like this to happen.

If the package was marked with the high value and was stolen (as many are when sent internationally, because you can’t pin the blame anywhere and it’s really difficult to get insurance payouts) wouldn’t you be even more pissed? They tried to get you the ring quickly while reducing the likelyhood that it is stolen or that you’d have to pay hundred extra in taxes. Admittedly, they tried to con the system, and it wasn’t for their benefit, but rather yours.

Post # 73
Member
1653 posts
Bumble bee
  • Wedding: August 2015

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@GoldfishPie:  I went back and forth with Blue Nile about 6 times for my previous engagement ring and that cost $4200. Nothing happened to it, and they fully insured it before sending it out, so even if it was lost I would get the money back towards a new ring. They even gave me my shipping expenses back to FI’s credit card, and those costs were way more than what I paid for shipping for MCo.

With MCo, since they set the value at $100, if it were to be lost, then I would only receive $100 in terms of insurance, which FedEx International Priority shipping gives for free, meaning MCo doesn’t have to pay for the extra insurance. When I shipped the ring to them, it cost me $111.25 to ship it. FedEx probably thought it was weird because why would I pay more than the cost of the ring to have it shipped to them, as when they called me, I was told the exact same thing.

And MCo states on their website they don’t set the value at $100 if it’s shipping to Canada. Probably because they know this will happen and don’t want to get caught.

Post # 74
Member
1653 posts
Bumble bee
  • Wedding: August 2015

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@GoldfishPie:  And MCo was aware that I already paid $150 in taxes for the ring when it initially came in. I wasn’t supposed to pay the tax again because I already paid it on March 1st, and MCo knows this, as when they called FedEx they wanted to make sure the duties and taxes were already paid. That’s what the customs officer said was on the file, anyway.

Post # 75
Member
6255 posts
Bee Keeper
  • Wedding: March 2014

Commenting to follow.

Post # 76
Member
1456 posts
Bumble bee
  • Wedding: January 2015

View original reply
@akirasan:  Oh I see. That sucks a lot 🙁

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