(Closed) MoissaniteCo has done it again…

posted 7 years ago in Rings
Post # 62
Member
4304 posts
Honey bee
  • Wedding: November 1999

Ridiculous, you should be getting shipping charges and then some.  Hope you get your ring back soon!

Post # 64
Member
303 posts
Helper bee
  • Wedding: December 2014

I JUST paid MoissyCo a compliment on another thread about how they always make things right when there’s a problem. I retract that statement. I hope you get it back today and that it’s perfect!

Post # 65
Member
328 posts
Helper bee
  • Wedding: March 2013

@akirasan:  I was very sorry to read your story. I hope you get your beauty soon and can put all of this behind you.

 

Post # 66
Member
1266 posts
Bumble bee
  • Wedding: February 2011

@sarabara:  I totally agree about them coming on here to attack customers! I’ve seen what you’re talking about and even called them out for it in the past. It says a lot that this thread was totally ignored by MikeC EVEN THOUGH HE WAS ON WB READING AND POSTING LAST NIGHT! Still not an acknowledgement or apology? Um, OK. I realize it probably must be a bit embarrassing to have been caught in your own lies and called out for illegal behavior, but be stand up about it at least.

 

 

@akirasan:  Sounds like FedEx have really gone above and beyond for you! I’m glad at least someone is looking our for your happiness, because MoissaniteCo sure as hell isn’t! Fingers crossed that your ring is just how it should be when you get it back!

Post # 68
Member
1266 posts
Bumble bee
  • Wedding: February 2011

@akirasan:  Right, I’m not trying to advocate for you to get an apology or anything, I just think it’s truly bizarre that they are incapable of saying “We are so sorry we put you through this, here’s a partial refund of the ring to rectify it, we will refund your postage, etc.” for the benefit of their own public image.

I think they’ve attacked and belittled unsatisfied customers because playing the victim has worked for them thus far. They always have supporters come out to defend them when someone has a bad experience. Just my opinion.

Post # 70
Member
897 posts
Busy bee
  • Wedding: October 2013

Thia ia exactly why I would buy from BTD or Shubachs, or one of the other vendors who frequent the BTD BB. I might pay a smidge more, but I know I will get good service and honesty.

Post # 72
Member
1457 posts
Bumble bee
  • Wedding: January 2015

@akirasan:  Yes he is, and their companies work closely together. This whole situation really sucks, but mailing packages internationally, especially at such a high value, can be really hairy and there is lots of room for things like this to happen.

If the package was marked with the high value and was stolen (as many are when sent internationally, because you can’t pin the blame anywhere and it’s really difficult to get insurance payouts) wouldn’t you be even more pissed? They tried to get you the ring quickly while reducing the likelyhood that it is stolen or that you’d have to pay hundred extra in taxes. Admittedly, they tried to con the system, and it wasn’t for their benefit, but rather yours.

Post # 75
Member
6256 posts
Bee Keeper
  • Wedding: March 2014

Commenting to follow.

Post # 76
Member
1457 posts
Bumble bee
  • Wedding: January 2015

@akirasan:  Oh I see. That sucks a lot 🙁

The topic ‘MoissaniteCo has done it again…’ is closed to new replies.

Find Amazing Vendors