(Closed) MoissaniteCo has done it again…

• nikkidrew90
• 7 years ago

….crap..im in ontario , this kind of stuff better not happen to the package my SO bought..or ill flip

• Anardana
• 6 years ago

• Wedding: December 2012

@sweetpotata:  I know this was a while ago but I stumbled across your question and wanted to help. It’s not Silica and Carbon it’s SiliconeCarbide. One substance, not one coated with another one. It’s used in tank armour amongst other places. 

If a company were selling glass then that would certainly be an issue for trading standards, you’re quite right there! 

• MirnaMinkoff
• 6 years ago

• Wedding: June 2013

Lol, mustercat is such an obvious shill for the Moss.Co – even moaning about the OP putting thefull company name in thread title. Wow, obvious flack. Funny, Munster appeared right after a post by the company rep Mike.

Wonder how many sock puppets Mossanite Co and other shady vendors keep around here?

• ArizonaGirl
• 6 years ago

• Wedding: August 2014

I ordered a Moissanite ring, and I am a waiting bee so I just wanted to introduce myself first.

I remember learning in my geology class in college that even though diamonds are the hardest substance does NOT mean that they won’t break. In fact if you took a hammer to a diamon it would likely break or chip. However, it will (almost) never SCRATCH. That’s what the hardness actually means. 

I would expect that since a diamond is 10 and my moissy will be a 9.5 then the possibility exists that I can break my stone. I was aware of this before I read this thread, and I realize its an older  thread – but I just wanted to post my thoughts incase any other waiting bees were lurking.

all of that said I too would be extremely emotional and upset if my ring “crumbled”. I’m sorry that happened to you. You def gave me a reason to insist upon insurance! 

• CelticBeachBride
• 6 years ago

• Wedding: September 2014

@MunsterCat:  Ummm…your post isn’t accurate at all.

My fiance is an aerospace engineer who works with silicon carbide (the material that moissy’s are made of) all the time and he said that if the stone truly was moissanite, you’d have to basically hit it directly with a hammer to do the type of damage the original poster described…and if she had hit the ring THAT hard, she’d likely have broken her hand and she CERTAINLY would have damaged the gold setting. Gold is extremely malleable and easily dented…far more so than moissanite.

Since neither her hand was injured, nor was her ring damaged, he said that it’s EXTREMELY UNLIKELY that it was her fault that the stone was damaged. He said it was FAR MORE likely that the stone was poorly cut–or it was a faulty moissanite (meaning there was a problem or irregularity as they grew the stone in the lab).  

From the sound of your post, you come off like a cybershill (poster from MoissoniteCo)…if so, you’re not fooling anyone. You should also know that cyber shilling is against the TOS and could get you booted from Weddingbee. 

Frankly, from a purely business standpoint, your company (MoissaniteCo) would not have offered to replace the stone if it had not been their mistake. Sorry. I read their return policy. Returned stones must be in “new” condition without any wear and tear. According to those terms, MoissoniteCo won’t even take a stone back once the ring has been resized. Why would they offer to take this stone back? Because they knew it cracked under conditions that it should not have. 

• CelticBeachBride
• 6 years ago

• Wedding: September 2014

@ArizonaGirl: You’re right…diamonds will crack too–if you took a hammer to them. However, this girl didn’t do anything near that. If she had, the gold setting would’ve been FAR MORE damaged (gold is WAY softer than moissonite). According to her posts, it didn’t. 

@Anardana:  Silicon carbide is also used in bulletproof vests, LED lights, and drill bits. 

@MirnaMinkoff:  OMG. That was my first thought when I read that Musterkat post. Total shill. Those pop up all the time online. Do they think we won’t notice? 

• MunsterCat
• 6 years ago

• Wedding: November 1999

@MirnaMinkoff:  I do not work for moissaniteco.com. I represent me and me only here or anywhere else. 

• gemgirl6
• 6 years ago

• Wedding: August 1997

Actually Knoops is a more accurate scale according to Mike C at Moissaniteco.

Cz is 1100 and Moissanite is only 2400 as compared to 7000 for diamond. Mohs is rather misleading as it is not really to “scale” thus simulants cz and moissy seem much closer to a diamond in hardness than they actually are.

The Knoops is on the far right of the scale. CZ is identified as “Zirconia” and Moissanite is identified as “silicon carbide” (ignore the highlighted area, that was already on the chart when I copied it):

• gemgirl6
• 6 years ago

• Wedding: August 1997

@MirnaMinkoff:  @CelticBeachBride: I wondered too about the schill thing.

• MunsterCat
• 6 years ago

• Wedding: November 1999

@gemgirl6:  You are free to flag my posts and let admins to decide whether or not I broke any rules by expessing my personal opinions.

• iDreamofJune
• 6 years ago

• Wedding: May 2014 - The Crystal Ballroom at The Rice Hotel

Month old, but commenting to follow.

@akirasan:  I assume you have gotten your ring back by now? Pictures? I have read both of your post in their entirety and must say I too would have been heartbroken and upset. Very sorry this happened to your beautiful ring.

@MunsterCat:  I don’t believe you are undercover and working for MoCo. While snooping through your past post and seeing they pretty much all have to do with rings/moissys, I have deducted you are simply a fan girl, which is not a crime… :)P

I won’t take sides, but as in most cases or errors I feel like boths sides hold some fualt. Not equal faults! This issue could have been handled better had it been reported to the correct retailer first and had the retailer apologized for all the confusion. It was not MoCo’s fualt the moissy shattered, Mike is correct in that the Moissanite is improving all the time just like our beloved iPhones. And yes, dimonds can breat when hit at just the right angle. OP had a good shot and poor luck, which I am sick happened to anyone over their beloved e-ring. In the end MoCo could have worked a tad faster perhaps or maybe hooked up a phone somewhere to make sure everything/one was understood clearly. E-mails can be murky. Bottom line? MoCo did the right thing in replacing a brokenhearted bride’s broken moissy. Mike said they did not know the repair-shipping-customs thing was being done wrong. He is human and makes erros same as us, same as OP. No, I am not taking his side. I do think some of his replies are bogus, but are possible enough for benifit of a doubt. Very bottom line: An unfortunate occurance, but now a happy (hopefully!!) bride who has her ring. When it comes to online shopping it takes a lot time to communicate… Especially without a phone.