MoissaniteCo Review

posted 6 years ago in Rings
Post # 3
2203 posts
Buzzing bee
  • Wedding: June 2014

Aww I’m sorry you had a negative experience! I had no problems working with them, but I also didn’t have a ring custom made. If you still want moissanite, I suggest Schubachs (i never get the spelling right) or David Klass. I’ve heard amazing things about both and I likely would’ve gone through them if I had been better educated… Not that I don’t love my ring or anything! They just do great custom work. 

Post # 4
1266 posts
Bumble bee
  • Wedding: February 2011

@sleepyhead22:  ITA re: Schubach’s and David Klass.

OP, Sorry about your experience. I once ordered (and returned) an item from this company – it was also my perception that customer satisfaction seemed to not be a very high priority. In the end, we had to pay a substantial restocking fee after returning the ring so it was a very negative overall experience.

I wish you better luck in the future!

Post # 7
4654 posts
Honey bee
  • Wedding: December 2011

@Missy E:


I know that most people here love MoissaniteCo and we are the minority here, but I second your thoughts. I have emailed them before and they have responded but only to one part of my question and their responses are very short and clipped.

They also charge restocking which is substantial.

I’ve heard their sizes are slightly off.

I think in the beginning they may have been better but as they have gotten more popular, customer service could have started sliding.


Post # 9
1266 posts
Bumble bee
  • Wedding: February 2011

@Missy E:  My ring was not sized correctly either! I ordered an 8.5 (half a size too big, the size I usually wear on my right hand) and it was very snug. Tighter than an 8 (which is what I wear on my ring finger – I like my rings about 1/2 size larger than needed so my true size is 7.5). I did take the band width into consideration as well when I chose the size.

In all fairness and as a sidenote, I was PM’d on another board by a MoCo rep with a sincere apology for my past experience. I did appreciate that. But this was recently…the ring was sent back a year ago.

Post # 10
482 posts
Helper bee
  • Wedding: November 2014

@Missy E:  YUP!! Sizing is a about 1/2 size larger than everywhere else. I got my ring as a size 7 and I find it’s too big, but if I try on a sizr 7 ring or even with a ring sizer it’s off. I had them Size the ring itse;f and it’s a full half size too big. Now I have to pay $50 and shipping from Canada to have it fixed. I started out loving these guys, abut I feel like now that I have the ring, they don’t care.

Post # 11
488 posts
Helper bee
  • Wedding: May 2014

I didn’t think MoCo did custom at all… I think they’re probably great if they have exactly what you’re looking for and it’s a straightfoward order, but I can see them struggling to meet very special requests.

Post # 13
132 posts
Blushing bee

Is anyone able to clarify the difference between moissaniteco and BTD? Are they owned by the same people? Or are they completely different companies? I emailed moissaniteco over a week ago with an equiry about one of their rings and I’m yet to hear back. Whereas I emailed BTD a few days ago about a moissanite loose stone and I received a very polite and helpful response the next day. 

Btw, I’m sorry to hear you had a negative experience with them. Better luck for the future!

Post # 14
2565 posts
Sugar bee
  • Wedding: October 2014

Sorry you had such a bad experience.  I had no issues, but then again I never emailed them with any questions.  Both times I ordered from them (once for earrings, second time Fiance for ring) I just placed my order and got the items without any problems.  We will see what happens in the future when I have to contact them about buying the matching wedding band that we didn’t get at the same time as e-ring…

Post # 16
5400 posts
Bee Keeper

I ordered a loose stone in the past and I ended up not liking it and I was able to return it without problem but my email correspondences were not very helpful. I also experienced a lot of delay like others are talking about. I’ve heard people rave about their custom work so I know that’s common for them, but I agree their service wasn’t what I expected. Mostly though, I was disappointed with the moissanite and the way it looked nothing whatsoever like a diamond. 

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