- 6 years ago
- Wedding: August 2015
I bought my lovely 1.5ct moissanite ring from Moissaniteco.com this past week. I would have preferred to go to another website after reading the reviews about them, but they had the setting my heart was set on.
Before I placed the order, I had chatted with a service rep to make sure I could order it safely and securely and she had given me a lot of attitude. It states on the website that if you use live chat the rep would be able to give you a relative date of shipment and to see if it is possible to receive jewelry by a specific date. I told her I needed it by March 7th, and she said “I don’t know. Is there anything else I can help you with today?” And we went back and forth for a few minutes because I asked for even a relative timeframe and she said no.
After placing my order, I contacted them through live chat a few times to ask when my order would be shipped and they didn’t tell me any specific time, even though I had sent a previous email after using the live chat asking for it before the 7th, and they said they would definitely ship it out before then. I needed it before the 7th to compare the moissanite ring with a diamond ring I have to return by the 8th of March.
Instead of giving me even a timeframe, they told me the day it shipped, that it had shipped.
When I placed my order through Blue Nile for my original engagement ring, they provided me with at least a timeframe. With moissaniteco.com, they wouldn’t give me a timeframe until it shipped.
After that, I finally received my ring on Friday. It was absolutely breathtaking. It is set in 14K white gold, a 1.5ct solitaire. Beautiful.
I wore it for about four hours when I dinged it off a wooden desk at my work. I’m a cashier, and the wood for the cash desk is so malleable that I can dig my nail into it and it would carve the wood in. And I didn’t ding it hard, either. My finger and the ring itself were completely unscathed.
HOWEVER, the moissanite set in the ring had completely caved in and shattered on one side! It isn’t even sitting in two of the prongs anymore. I nearly passed out when I saw what happened.
This morning I called Charles&Colvard (the sole maker of moissanite), and asked them what happened to it. The rep I spoke to was very kind and knowledgable, and even he had NO IDEA as to why the moissanite would smash up like that. He was also incredibly surprised to hear that the setting itself hadn’t even scratched, as I had hit one of the prongs.
He had told me that moissaniteco.com was horrible at their customer service, and even went as far to say to go to my local jeweler and test if the material set in my ring was even truly moissanite. He said that he wouldn’t trust moissaniteco.com personally, even if they are a distributor of C&C moissanite.
I haven’t bothered to talk to moissaniteco.com about this (the C&C rep said there is no point), and he told me to go to my local jeweler to order a new 1.5ct stone at a discounted rate, instead of going back to the website I got it from, and get it set there instead of sending it back. I’ve been upset this whole weekend. I can’t believe my eyes when I look at this ring now.
I don’t know what to do, other than to go and buy another center stone. If I buy it through moissaniteco.com, I’ll have to pay another $700, when the ring itself cost $880. So frustrated.