(Closed) Moissaniteco.com HORROR STORY (long)

posted 9 years ago in Rings
Post # 3
730 posts
Busy bee
  • Wedding: November 1999

That sucks.


I’d like to see a picture of the ring…do you have one you can upload?


Post # 4
1666 posts
Bumble bee
  • Wedding: May 2012

The advice NOT to contact Moissanite and Co is horrible. You absolutely should! You will probably have to fight with them, but you should be able to get a full refund if the stone legitimately shattered. Don’t take advice from the competitor, call the company you bought it from!

Post # 6
8700 posts
Bumble Beekeeper
  • Wedding: May 2013

Do you still have your diamond? I would keep that!

Post # 7
8067 posts
Bumble Beekeeper
  • Wedding: September 2013

That really sucks, I think you should definitely contact Moissanite & Co (not C&C).  I imagine you can get a full refund…I don’t see why you wouldn’t.  Why did you contact C&C if you bought it through Moissanite & Co.?  What could they do for you…?  That seems really strange…to contact someone you didn’t buy from about a purchase you made elsewhere…?

Do you have a photo?

I had a great experience with them MoissaniteCo (and their customer service), but I wasn’t on a deadline to receive a ring by a certain date.

Post # 8
4554 posts
Honey bee
  • Wedding: March 2014

I am a little skeptical of this story.

If you really spent the kind of money a moissy costs, I can’t imagine you’d just be settling for buying another stone from a diffferent store, and listening to the advice of someone who is telling you just to count it as a loss–especially when it’s a competing company (you do know moissco and C&C are competitors, right? Of course C&C is going to say anything they can to make moissco look bad so that you will buy your stone from them.)

It’s a complicated relationship, to be sure–moissco competing directly with their supplier–but I am pretty sure that if C&C didn’t actually trust moissco any more than that, they wouldn’t sell them stones. That would be like Vera Wang letting a bridal salon sell her dresses, when sometimes brides have been known to get fake Veras instead of the real Vera they paid for. C&C know their reputation is tied to that of its distributors, as well as moissanite’s reputation as a whole. If moissco wasn’t being ethical  about whether they were actually selling moissanite, I think their supply would dry up in a hurry.

You really shouldn’t post things like this if you haven’t given MoissaniteCo a chance to make it right. I have purchased from them and found their customer service to be exemplary. Your counterintuitive way of going about trying to solve your problem coupled with your low post count make me wonder how much validity there is to this story.


Post # 9
3683 posts
Sugar bee
  • Wedding: November 2012

Did you get in touch with Moissaniteco?  They’re really the only ones who can sort this out.


For the most part it seems like their owners are quite reasonable.  The number of happy customers they have that know a lot about jewelery makes me dubious of the Charles & Colvard representative’s claim.


This sounds like a freak thing – I hope Moissaniteco can help you out.  Unfortunately I don’t think Charles & Colvard’s moissanite warranty will cover this incident, as I don’t believe it covers chips.  

Post # 15
348 posts
Helper bee
  • Wedding: May 2014
Post # 16
6386 posts
Bee Keeper
  • Wedding: April 2013

@akirasan:  So sorry this happened.  I’ve never purchased anything from moissaniteco.com, so I can’t really say.  I would recommend getting your ring from another place if their customer service really is this terrible.  I purchased my moissanite from a local Master IJO jeweler and haven’t had any problems with it.  Best of luck.

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