(Closed) Moissaniteco.com???…Bees please provide insight!

posted 10 years ago in Rings
Post # 46
Member
10 posts
Newbee
  • Wedding: June 2014

MeandMyLoubs

Yup, have done all of the above. We have spent hours and hours with FedEx and the broker and CdnCustoms on the phone.  And Moissaniteco.com…eventually, as they do their best to not have an accessible phone number.

 

This is 110% Moissaniteco.com’s error and they have taken NO responsibility and have offered NO real assistance.  

 

The reason for pulling up old threads is to help notify anyone who is considering buying from this company, paricularly if they are at a Canadian address, that they would be wise to be very very wary and not expect a product for their money.

Post # 47
Member
23 posts
Newbee

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MeandMyLouboutins :  I wouldn’t “take a breather” if I lost a solid 3k AND the opportunity to propose all due to a company’s careless inattention and nonchalance regarding their own business operations. I’m glad she’s warning people. I would be livid if this happened to me. 

Post # 48
Member
2689 posts
Sugar bee
  • Wedding: May 2015

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omicron :  His/Her money is NOT lost. Customs doesn’t seize your goods and never return them. Her story is vague and a bit over the top but I imagine that sicne the a lower amount was entered on the declaration form customs will re-assess the package and then release it with duties and taxes owing.

Moco does this to assit customers becuse we would have to pay out of the ying yang for duties and taxes. They are actually doing US a favour and not riping us off. The only time customs with seize (meaning not give back) a pacakge is if the goods are banned or illegal. So yes, she/he still needs to take a breather and just remain calm tof igure out what needs to be done. Thanks for your input though “0” poster :).

Post # 49
Member
23 posts
Newbee

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MeandMyLouboutins :  I’m not sure what your contribution has to do with any of what people are discussing here. This is a place for people to voice their experiences with MoissaniteCo, whether good or bad. If you have a specific experience to share, that’s one thing, but you don’t. All you’re doing is telling someone else to stop voicing their concerns. 

 In my experience, based on all of the reviews, and as a customer myself, I would say to any potential purchaser that you better hope to god everything goes right when ordering from MoissaniteCo, because what most customers would consider standard business practice rarely applies to policies at MoissaniteCo, and once you have paid your money, they pretty much want very little to do with even attempting to ensure your happiness with the quality of your purchase. 

Honestly, it’s not worth the risk in my opinion. 

Post # 50
Member
2689 posts
Sugar bee
  • Wedding: May 2015

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omicron :  What!? THere is no rule that you can only respond in the forum if you are answering the question. The PP posted the same post in like 5 different threads. I was simply suggesting she spend her effort on getting her package instead of slandering Moissaniteco.

You obv have had a bad experience as well which is fair but there is no need to post the same thing in every Moco thread created..

Post # 51
Member
32 posts
Newbee
  • Wedding: September 2018

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neej :  Have you received the ring yet? Customs can’t and won’t hold the ring forever unless its illegal goods. They will reassess the value and then forward it to you. lots of packages need reassessing so that will take a few days I would imagine. 

Post # 52
Member
87 posts
Worker bee
  • Wedding: July 2017

Omicron, I read your review, and it seems your complaints have more to do with Charles & Colvard Moissanite than MoissaniteCo.com.  The oil slick issue has nothing to do with MoissaniteCo specifically nor does the damage to the center stone, but to Moissanite in general.  This could have happended had it been purchased from any Moissanite vendor. Have you contacted Charles & Colvard concerning the issue?  What did they say?  

“once you have paid your money, they pretty much want very little to do with even attempting to ensure your happiness with the quality of your purchase. “

From your review they offered a solution.  You may not liked it or it may not have been what you had wanted, but you strongly imply they blew you off and wanted nothing to do with you which isn’t true (based on your review).  Did you discuss it with them?  What did they say?  From my interactions with them (and from my friend who referred me to them, not to mention the reviews I have seen on weddingbee) I don’t get that impression at all. 

Post # 53
Member
10 posts
Newbee
  • Wedding: June 2014

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MeandMyLouboutins :  Please read above posts, i responded directly to your aggressive post already. The bottom line is that if  they’d shipped the ring correctly, the many hours we spent on the phone and email chasing courier, Moissaniteco.com, customs, brokers etc would not have been necessary.

Curious about why you are so invested to defending the seller.You seem very interested in offering up uninformed opinions about my state of mind and efforts taken. Ironic, given your determined and diligent ongoing critic of where i direct my energies.

View original reply
russianlove :  Yes, thank you for asking.  Thanks to multiple exploratory conversations with customs people and the diligence of the broker going above and beyond after hours, it eventually got cleared. There has been continued to be silence from Mossaniteco.com, despite our efforts to ensure full circle communication with them.

View original reply
omicron :  Agree with your points. Absolutely wish I had stumbled across these threads, esp. those with other Canaidans reviews, prior to making such a big purchase! And totes lesson learned on my part, re: always always find some decent contact details (before ordering). 

Post # 54
Member
2689 posts
Sugar bee
  • Wedding: May 2015

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russianlove :  Exactly what I was explaining. Thee PP saying customs isn’t ever going to release their pacakge is a gross exaggeration. That doesn’t happen, ever.

View original reply
neej :  My post wasn’t actually aggresive, yours was. I am invested in honest and fair reviews, yours wasn’t. Did you lose 3k!? No. Moissaniteco doesn’t ever charge duty to Candians, so again innacurate. Your rant was obviously out of anger but glad custioms released your ring as I suggested they would. Good day!

 

Post # 55
Member
32 posts
Newbee
  • Wedding: September 2018

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neej :  are you happy with the ring itself? How long of a total delay did it end of being? 

Post # 56
Member
214 posts
Helper bee

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neej :  As a Canadian customer of MoissaniteCo, I am happy to say that I have been very pleased with all of my purchases and the customer service that I received so far. It seems to me that your issues have been resolved with customs, and that MoissaniteCo didn’t really need to interfere. As a disgruntled customer, however, I’m sure that you will fail to see it that way. Especially since you took to old threads to share your complaints in your haste and panic. 

 

Post # 57
Member
10 posts
Newbee
  • Wedding: June 2014

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marmar88 :  Glad to here they are not uniformly awful! Based on the hassles we encountered, you are absolutely correct: We would not recommend them to any Canadian.

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MeandMyLouboutins :  

Fyi duty is paid to the courier at time they bring in to country or at delivery depending on the item. In this case, it was requested, and paid, over phone when the item landed in canada (but before clearance by customs). Then FedEx refunded when the ring was stuck in limbo. Then we paid (again) when cleared.

Anways, disengaging from this…Disappointing to see you continue to demonstrate such a high commitment to misquoting and misframing me and the situation in a manner biased towards seller.

Post # 58
Member
2689 posts
Sugar bee
  • Wedding: May 2015

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marmar88 :  Yes, exactly what I have been trying to state.

I don’t doubt people have had issues with Moco before but what the poster was explaining seemed to be 1) over the top, 2) not necessarily the fault of Moco and 3) innacurate.

I’ve personally had 3 different transactions with Moco, one was my husband (who had no issues) and on the other two I didnt have any issues receiving the packages either. Personally I would prefer for the value to be lessened on my package to avoid paying over 1000.00 in Canadian duties and taxes but I guess not everyone looks at it that way!

Some people are very unreasonable and will always to refuse to see that the customer isn’t always right.

Post # 59
Member
23 posts
Newbee

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msdenise123 :  What review? I didn’t post any review here. Stalk much? I am also very curious as to why you would sign up for a message board only to post a comment like that- oh and to read all my other posts and reply to them in the wrong thread.

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MeandMyLouboutins :  I don’t know why you feel the need to ask people why they dredged up old, but completely relevant threads, when you feel the complete justifiable need to comment on things that have literally nothing to do with you just so that you can make subjective judgments about someone you know nothing about.

I think the company probably has some people make accounts just to counter the factual posts from real customers.

Post # 60
Member
1 posts
Wannabee
  • Wedding: August 2016

My now-husband and I got engaged on Nov 2015. He bought me a round, forever brilliant, halo, 2 carat, moissanite ring because I wanted a “conflict-free diamond” from Moissanite Co. The ring was beautiful when we first received it. After about 6 months, one of the stones composed of the halo became visibly yellow/dull/cloudy. A few other stones on the band were a bit dull but nothing too apparent or concerning. We took it to a jeweler for professional cleaning and was told the stone has discolored over time. (Keep in mind, Nov 2015- June 2016 is a 6 months time frame.) I work from home, rarely wears my ring out for errands and date nights.

6/27/2016, my husband submitted a return request to replace the discolored stone. On Aug 2016, he finally shipped the ring back to Moissaniteco. On 8/15/16 The Moissaniteco representative emailed him and asked “which stone we were unhappy with. On the band or in the halo.” They were unsure which stone was discolored. I would assume a professional jeweler would have the appropriate instrument to identify which stone in the halo was the most discolored. My husband has previously discussed this prior to sending the ring back, and we both can see it clearly with our naked eye.

8/26/16 Moissaniteco shipped ring back to us after they supposedly replaced the stone. After we received the ring, it appeared as if one stone was a tad smaller than the rest around the halo. 

9/28/17 My husband had to send another return request because one of the stone composed the halo became cloudy/dull/discolored again. The representative responded: “the previous stone was damaged which is why it was cloudy. If it looks the same again, its because its become damaged. The price to replace 1x stone, polish/refinish the ring is $25.” We were never told by the jeweler the previous stone was damaged, only discolored. We were never informed by Moissaniteco the previous stone was damaged when they received it on Aug 2016.

My husband asked the representative if we would be able to return the ring for merchandise credit if we pay the $25 to replace the stone, “refinish” ring. We understand there is a 30 days return policy, but under the extenuating circumstance/since this is happening quite frequently. The representative stopped responding to his emails. He had to send multiple follow up emails and finally got a response on 10/6/1, which denied the request without further recommendations.

10/13/17 I was standing in line at Costco, looked down at my ring and one of the stone had fallen off. I am beyond disappointed/disbelief. My ring now has a stone missing and a dull/cloudy stone visible, I can no longer wear it. Even if I’m willing to send the ring back to replace the stone, how many more times do I have to keep doing this every 6 months? I would not recommend this company to any of my family/friends and would rather pay more for better quality/customer services. There was lack of There was lack of professionalism/miscommunication/misleading information. 

Also, the only way to contact them is through emails, there’s no phone number available. I have filed a claim with the Better Business Bureau. I expected this ring to last a lifetime as advertised on their website.

On the Better Business Bureau website, Moissanite Co legal name is: 

Firecut LLC
5851 W Charleston Blvd 
Las Vegas NV 89146-1290

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