Post # 1
Hi all! I’ve definitely decided on moissy for a hooooard of reasons but now finding a place to order is the struggle. I’m deciding between a solitaire and a soitaire with a pave band but my biggest fear is the little stones falling out and something happening when I send it back to Moissy co for repairs…so my question is this, if you have a Moissy co ring have you ever had to have repairs done? How was the process- communication and time period it took? If you have a pave ring, have you ever had a stone fall out? Especially Moissy co, how did they handle it and do you have to pay to replace them? Thanks so much! feel free to add ring porn of your moissy co rings
Post # 3
- Wedding: September 2014 - Turf Valley
I have had mine for about 10 months now. I got it from Moissy co and have had no issues with the stones falling out. I do take my rings off before bed every night, and I don’t wear it around the house. I only wear it when I go out of the house. No experience with their customer service.
Post # 4
@MrsGtoBe39: I have a ring from Moissanite Co. that’s basically covered in pave. I’ve had it for over 2 years now and have banged it on everything it could possibly be banged on. I’ve even shook my hand too hard once, and it flew off and hit a wall, and I’ve never lost a stone. I’ve seen some ladies on here talking about losing stones from their Moissanite Co. rings, but mine is just as perfect now as it was when I got it.
Post # 5
The side view of your ring is gorgeous!
Post # 7
I have such a crush on your ring! I wish DH would let me upgrade…
Post # 8
@MrsGtoBe39: Pave stones can fall out. It can happen to anyone, MCo or otherwise. My MCo repair went well. I had it back 3 weeks after sending it off. I would recommend MCo and I would use them again myself.
Post # 9
@MrsGtoBe39: I have mentioned this on here before but here it goes: I have a centre stone with pave from moisyco, and shortly after actully receiveing from my Fiance after he proposed and I noticed one prong that holds the center stone was broken. I did not end up sending it back to them because the ring was just over 2k and it costs a FORTUNE to ship and insure jewelry accross the border, and moissyco made it clear that they had no interest in helping me pay these costs, even giving that they sent he a broken ring. I just wish I would have known that in the event that I was not happy with the quality of the ring, I would have has so much trouble ending it back, I would never have purchased from them.
Post # 10
The thing about pave is that it does not matter where you get it from, eventually a stone or two will fall out and need to be replaced, it is a beautiful but fairly fragile look. If you are willing to replace stones every now and then, knowing full the “upkeep” your ring will need, go for it! If not, perhaps something with channel set side stones or none at all if you are a very low maintenance kind of person. 🙂
Post # 11
Just commenting to subscribe to this thread…SO and I are having this exact same conversation on whether to go with a MoissyCo solitaire or pave. In all likelihood I’ll go with a solitaire just to be safe, but I still love love love the look of pave.
Post # 12
I’ve had my moissaniteco rings for a year and a half and haven’t had any issues with stones falling out. I’ve also had a good experience with their customer service department. As you can see in the picture, my rings have a unique curvy shape. Because the engagement ring and wedding band were ordered at different times, the rings did not match up perfectly when I eventually put them together. I contacted their customer service with photos, and was given information on how to ship my rings back for repair. I didn’t think much about it at the time, but they didn’t offer to pay for my return shipping. It cost me about $20 to send from central Canada, if I remember correctly. My rings were back on my finger 11 days later, which I thought was quite fast considering how far they had to travel. They paid for the shipping that time. While I agree with a PP that it would be better if moissaniteco covered shipping for repairs resulting from issues outside a customer’s control, I was quite happy with the service otherwise.
Post # 13
I had a ring covered in pave (see below) for about 14 months, never took it off for anything, and never lost a stone. However, I did find a few (3-4) stones that I felt didn’t fully match the rest, and contacted MoCo 7-8 months after receiving the ring with my concerns. I only had to pay $15 for shipping the ring there (including insurance), and they did the repairs and returned it for free. I had the ring back in about a week, and it’s perfect. I didn’t specify which stones I was concerned about, but they replaced every stone that wasn’t perfect. I have since ordered a second ring from them (see second pic), and though it’s only been a week and a half, I already bashed it on my wrough iron stair railing hard. No issues whatsoever. I also always have special requests and both times I’ve sent them a loose stone for setting into their ring. I’ve always been shocked with how great the service has been, and they’ve definitely done more for me than they had to. My wedding band is from them too, but it hasn’t been used yet.
ETA: Whenever I contact them, they always respond very promptly and courteously. If I email in the morning, I’ll hear back later in the day. If I email in the late afternoon or at night, I hear back next day.
Post # 14
I love that curvy split-shank thing your set has going on. It’s so unique!
Post # 15
Just posting to say how lovely your rings are ladies! 🙂
Post # 16
I agree. With thin shanks and pave there is always a risk of losing a stone , regardless where it is from. You could get a plain solitaire and stack it up with blingy bands.