Post # 1
What would you do?
My husband and I were married on 9/10. We hired a videographer for the day. We had signed a contract before the wedding that stated that she would have the video delivered to our home within 6-8 weeks. However, it is now week 11. We just got the video delivered yesterday. She sent me an e-mail on October 30th saying that she would be delivering it “next week-” and we never got it. It wasn’t until I e-mailed her again to ask where it was that she finally delivered it, then blamed it on computer issues.
I’m tempted to ask for a partial refund. She broke the contract, and was unprofessional. What would you do?
Post # 2
Are you happy with the video? If I was really happy with it, I think I’d let is slide. It was only a 3 week delay- which isn’t that big of a deal- but yes, it is unprofessional. If there were other issues going on though, then maybe I’d persue it. Honestly, it seems like more hassle that it’s worth. I would move on.
Post # 3
I’m planning on watching the video tonight. I don’t want to be a huge pain and I know things happen. It just seems like you pay a lot of money and then don’t get what’s promised!
Post # 4
It’s a few weeks late…. I think you’re overreacting. It’s a little unprofessional, yes. But things happen and she might have got delayed. Honestly, I’d rather wait a few extra weeks and have it perfect than have it rushed. Plus, if she did send it in october then she would have been on time and technical errors do happen.
Realistically, she showed up, she recorded the day and cut it together. Did that extra few weeks really harm you in anyway? Be happy with the great video you got and move on. It’s not worth it at all.
Post # 5
I’d just include it in your review. ‘We loved the video, but were told it would be delivered on X date, and after much prodding it was finally delivered on Y date.’
Post # 6
If your happy with the video then let it go. If they’ve done a bad job you have a case to take up and the lateness is part of it.
Post # 7
Does the contract spell out any specific penalties for late delivery? If not, then legally you’re not entitled to any refund, and a delay of just a couple weeks doesn’t seem to justify any financial compensation over and above anything in the contract. What exact amount were you looking for?
Post # 8
Like someone else mentioned, if there is nothing in the contract about late delivery you’re really not entitled to anything. Was it unprofessional to deliver it late? Yes, and while every vendor should live up to their end of the agreement (which they did…..they videoed, edited, and delivered your final product) no one (even vendors!) are without human error and sometimes things happen.
My contracts state I deliver photos within 8-12 weeks and while 99.9% of the time I always deliver within that time frame there have certainly been times in my career where I missed the date for something out of my control. Every wedding I book, I also schedule editing time for. But when we get a hurricane that leaves us without power for a week you can imagine that throws things off a little. I’ve had a season where I got a terrible terrible flu that left me in bed for days! I certainly don’t think my clients deserve a partial refund because I got the flu and was a week late on delivery. The alternative is that I could have edited their wedding photos from bed in between vomiting and delivered a sub-par product because I wasn’t focused.
Post # 9
- Wedding: The Retreat at Bradley\'s Pond
Yeah I don’t think you’re getting any refund and I don’t think that it’s worth asking for over 2 weeks later- providing the quality of the product is fine. Things happen and you ultimately got- you were just really excited. It’s still considered reasonable. I’ve had friends not get anything for 6 months.
Like others have said- leave a mixed review- “Great video, great communications before the wedding, but took longer than told to receive video”.