(Closed) My absent eRing … need advice!

posted 8 years ago in Rings
Post # 3
Member
8353 posts
Bumble Beekeeper
  • Wedding: March 2011

I think you should go to the store and speak with the manager. That is what I would do.

Post # 4
Member
135 posts
Blushing bee
  • Wedding: August 2009

Yes forget phone calls go to the store and talk to the person you spoke to and accepted your order.

Post # 6
Member
7082 posts
Busy Beekeeper
  • Wedding: July 2009

I’ve found that jewelry stores are notoriously unresponsive until you are there in person and face to face with them.  They took my wedding ring for 8 weeks and told me they were recasting it.  I got it back from them finally after standing angrily in the store, and it was in the same condition as when I left it there.  It still makes me mad when I look at it, but we didn’t want to leave it with them any more (and it had been free because of another screw up on their part).

Post # 7
Member
383 posts
Helper bee
  • Wedding: April 2011

Oh no! That is terrible. I definitely agree that talking with the manager would be the best thing to do. You mentioned that it was a chain store- could you find out their central complaints number/ email address and send a complaint through to there as well. Sometimes when it comes from the head office it has more of an impact and you have more chance of sincere apologies. Sometime store managers are nothing more than that, and actually have very little power to change things.

 

I really hope you get some news soon.

Post # 8
Member
1385 posts
Bumble bee
  • Wedding: July 2010

I agree try in person and complain to the manager, if that doesn’t work ask him how to contact corporate to file a complaint. Managers will generally jump when you say that. Good luck, sorry about your naked finger!

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