Post # 1
For alterations went to a very well known location in downtown, costing me quite a bit of money but felt it will be worth it since I am short and will have to alter alot.
Went for my first fitting 3 weeks ago and when I unzipped dress from bag to try it on, I found an obvious small about 1″ orangy color stain on buttox area and another 1/2 inch stain on the breast area. I freaked out so I asked consulant about it, she said it might’ve been from my makeup. I said “no, I purposely don’t wear make up for fittings so I won’t stain dress”. She apologized and promised to have it spot cleaned without charge. Went for second fitting this past weekend, stain did come off and not obvious BUT if you really look for it, it’s still there. I complained about it again and they kind of just brushed it off. The fit of the dress is amazing but the not-so-obvious-but-still-there-if-you-look-for-it stain bother me. I trusted a high-end alterations shop and my dress get’s stained there. How can my dress get an orangy stain? Almost seems like someone tried it on. I want to complain but afraid they’ll purposely not do the alterations as planned. I have my final fitting in 2 weeks. What should I do?
Post # 3
Talk to the manager/supervisor and complain before your next fitting. This requires a discount if you are still keeping the dress.
Post # 4
@HappyBride827: Did you photograph the stain? I know you might not have thought of it, but if you have pictures of the stain not being on the dress, and then pictures from the next fitting where it was on the dress, it might help your case. I would ask the place for a discount on the alterations if the stain is still visible. They will me much more willing to oblige if you can prove its their fault via pictures.
Post # 5
I would call and speak to a manager– someone who will take your complaints seriously. They will want to know- I’m sure- What you expect the resolution to be…
Post # 6
You can take them to small claims. Take pictures with the date. Could it be burn marks?
After they are done I would take it to the cleaners. Make up is like a greese stain and need a special cleaner. Are you sure they did not have someone try it on. They should have ins. to cover that.
Post # 7
That’s what I assumed. That someone with a rubb off tan tried my dress on. There is a few young girls working admin there.
Post # 8
The dry cleaner can tell if it is makeup. Sometime it can be the sprat tan.