(Closed) My beautiful vintage invites arrived, but there is a problem.

posted 9 years ago in Paper
Post # 47
Member
52 posts
Worker bee
  • Wedding: September 2012

Not OK. I would be very dissatisfied with the invites and with her proposed response. She should be mortified!

As an aside, if it was meant to not be precise (with even edges), that would be OK if the lace actually ovelapped at the edges. The fact that there is a glaring gap makes them look a bit like a child’s school project.

Post # 48
Member
3574 posts
Sugar bee
  • Wedding: August 2012

I wouldn’t tell her that she’s being unprofessional, that sounds catty and it’s not the point. 

The point is that you paid for X product and you received Y product.  You are happy to return Y product (at the designers cost since this is not your fault), and she can replace with X product, also on her dime.  Keep it factual.  

Remember that an Etsy rating is a BIG DEAL to these folks….

Post # 49
Member
442 posts
Helper bee
  • Wedding: September 2012

Good for you for contacting her. I wouldn’t pay half either. I might rate/review now, offering to amend once the situation is resolved to your satisfaction. Remember, you already paid for the invitations you requested. You shouldn’t pay more because SHE dropped the ball. 

Post # 50
Member
1570 posts
Bumble bee
  • Wedding: October 2009

contact her…asap.

Knowing etsy you prob paid a lot for them? get your moneys worth. Even if you only paid $5…people need to deliver what they promise

Post # 52
Member
1271 posts
Bumble bee
  • Wedding: June 2012

View original reply
@BothCoasts:  That was very well written and I agree with it.

You should not have to pay another cent, nor should you have to do your own labor.  She should discount the price you paid, or have you ship them back you her at HER cost for HER to fix.

Those invitations are unprofessional and, regardless of the outcome of this situation, I hope you review her accordingly.

Post # 53
Member
3625 posts
Sugar bee
  • Wedding: June 2012

View original reply
@TheBakerChick:  Yikes! I would absolutely not agree to pay for half. I wouldn’t even agree to pay for shipping and handling! Just because something is handmade or handcut does not mean she gets to use that as an excuse for sloppiness, which is what this is. If it was literally one or two, then I can see that it is handcut/handmade issue and that each one will have variations. However, considering a significant amount of the invitations have problems and considering an inch difference is a lot, I would agree. Further, you paid for these to be assembled and by her sending you additional lace (which, realistically, may still be too short), you are now having to reassemble all of these yourself. You paid a lot of money for this and I think if she isn’t going to redo these at her cost, then she is giving Etsy sellers a bad name and reason for future brides to just go with a major retailer (e.g. Paper Source or WPD) to do their invitations instead. She should either give you a discount and call it a day or send you all the fixed lace (and make sure they’re actually the right length this time) at her cost.

Post # 54
Member
390 posts
Helper bee
  • Wedding: January 2013

View original reply
@TheBakerChick:  This lady is a weirdo! LOL She needs to ship them for free.

Post # 55
Member
1513 posts
Bumble bee
  • Wedding: June 2013

glad you got some sort of resolution! those invitations are beautiful, crooked lace, gaps and all 🙂

Post # 56
Member
1941 posts
Buzzing bee
  • Wedding: June 2012

Say something! The squeaky wheel gets the grease!

Post # 57
Member
750 posts
Busy bee
  • Wedding: November 2012

View original reply
@TheBakerChick:  she said that since she hand-cuts each one that is just how they are and that she hoped it would be OK.

If she hand cuts each one, then they should be RIGHT.

Post # 58
Member
1941 posts
Buzzing bee
  • Wedding: June 2012

View original reply
@WillyNilly:  Just curious, how is that work (and the way the seller was handling it) not unprofessional? She messed up, and she wanted to charge more to let the bride fix it. That’s not good business. Don’t tell me if you went out to eat and ordered a steak medium rare and it came out well done that you’d be okay paying for a second steak and hopping into the kitchen to cook the second steak all by yourself, would you? Because to me, that’s the same thing as what this seller wanted to originally do to the OP.

Post # 59
Member
213 posts
Helper bee
  • Wedding: June 2012

I would not pay for more.. tey should have been right the first time… you can also offer to send back the lace you do not like ( she can use it on other invites if SHE is okay with how it looks ) But if the listing shows that the lace wraps all the way around.. or the listing says it does.. then yes she should correct the mistake… even if it costs her money ( that is called the cost of doing business sometimes)

I personaly had an error today (all my fault) for a customer of mine. Because i value customer service and happy customers I refunded the purchase price.. as well as overnighted her the order. 

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