Post # 47
Not OK. I would be very dissatisfied with the invites and with her proposed response. She should be mortified!
As an aside, if it was meant to not be precise (with even edges), that would be OK if the lace actually ovelapped at the edges. The fact that there is a glaring gap makes them look a bit like a child’s school project.
Post # 48
I wouldn’t tell her that she’s being unprofessional, that sounds catty and it’s not the point.
The point is that you paid for X product and you received Y product. You are happy to return Y product (at the designers cost since this is not your fault), and she can replace with X product, also on her dime. Keep it factual.
Remember that an Etsy rating is a BIG DEAL to these folks….
Post # 49
Good for you for contacting her. I wouldn’t pay half either. I might rate/review now, offering to amend once the situation is resolved to your satisfaction. Remember, you already paid for the invitations you requested. You shouldn’t pay more because SHE dropped the ball.
Post # 50
Knowing etsy you prob paid a lot for them? get your moneys worth. Even if you only paid $5…people need to deliver what they promise
Post # 51
Thank you everyone- I am finally getting some resolution here.
I think that she is going to send me more lace this week free of charge and I can redo the wrappers myself.
Sucks that I have to spend the time on that for 70 invites since I paid so much, but at this point- I think it’s the best option.
I appreciate all your help!
Post # 52
That was very well written and I agree with it.
You should not have to pay another cent, nor should you have to do your own labor. She should discount the price you paid, or have you ship them back you her at HER cost for HER to fix.
Those invitations are unprofessional and, regardless of the outcome of this situation, I hope you review her accordingly.
Post # 53
Yikes! I would absolutely not agree to pay for half. I wouldn’t even agree to pay for shipping and handling! Just because something is handmade or handcut does not mean she gets to use that as an excuse for sloppiness, which is what this is. If it was literally one or two, then I can see that it is handcut/handmade issue and that each one will have variations. However, considering a significant amount of the invitations have problems and considering an inch difference is a lot, I would agree. Further, you paid for these to be assembled and by her sending you additional lace (which, realistically, may still be too short), you are now having to reassemble all of these yourself. You paid a lot of money for this and I think if she isn’t going to redo these at her cost, then she is giving Etsy sellers a bad name and reason for future brides to just go with a major retailer (e.g. Paper Source or WPD) to do their invitations instead. She should either give you a discount and call it a day or send you all the fixed lace (and make sure they’re actually the right length this time) at her cost.
Post # 54
This lady is a weirdo! LOL She needs to ship them for free.
Post # 55
glad you got some sort of resolution! those invitations are beautiful, crooked lace, gaps and all 🙂
Post # 56
Say something! The squeaky wheel gets the grease!
Post # 57
@TheBakerChick: she said that since she hand-cuts each one that is just how they are and that she hoped it would be OK.
If she hand cuts each one, then they should be RIGHT.
Post # 58
Just curious, how is that work (and the way the seller was handling it) not unprofessional? She messed up, and she wanted to charge more to let the bride fix it. That’s not good business. Don’t tell me if you went out to eat and ordered a steak medium rare and it came out well done that you’d be okay paying for a second steak and hopping into the kitchen to cook the second steak all by yourself, would you? Because to me, that’s the same thing as what this seller wanted to originally do to the OP.
Post # 59
I would not pay for more.. tey should have been right the first time… you can also offer to send back the lace you do not like ( she can use it on other invites if SHE is okay with how it looks ) But if the listing shows that the lace wraps all the way around.. or the listing says it does.. then yes she should correct the mistake… even if it costs her money ( that is called the cost of doing business sometimes)
I personaly had an error today (all my fault) for a customer of mine. Because i value customer service and happy customers I refunded the purchase price.. as well as overnighted her the order.