(Closed) My bloody dress

posted 6 years ago in Dress
Post # 3
Member
212 posts
Helper bee
  • Wedding: October 2012

I guess first see if they can get the stain out and go from there?

Post # 4
Member
10367 posts
Sugar Beekeeper
  • Wedding: September 2010

Did you use a credit card? If you can’t get them to take the dress back you could try a chargeback.

Post # 5
Member
242 posts
Helper bee
  • Wedding: September 2012

You have to figure out what you want out of it. Do you want a new dress?   If that’s the case you can go at it from a biohazard angle.  As it is not your blood, you could easily say that it’s been contaminated with someone else’s bodily fluids and you no longer want it and demand that they give you a full refund.  That’s just what I would do…

Post # 6
Member
2808 posts
Sugar bee
  • Wedding: September 2014

my nephew’s mom had the same problem. but the blood on hers was definitely visible and they refused to acknowledge that they’d made a mistake. 

if they can’t get the blood out, demand a refund. it’s their fault, they need to make good on it.

Post # 7
Member
543 posts
Busy bee
  • Wedding: June 2012

Be courteous but remember that as the customer you hold all the power.  I doubt they really want to go to small claims court over this so they will make it right.  If you have to for more leverage, point out the biohazard aspect if they refuse to give you money back and cannot get out the stain to your satisfaction.  If they sold you an item that has a bodily fluid on it, they are required to follow certain precautions by law and selling it to you that way is not the legally required method of disposing of hazardous materials from their business.  I’m sure you would hate to have to report this.  

Post # 8
Member
3773 posts
Honey bee
  • Wedding: December 1999

Are you prepared to walk away with out this dress? They might bewilling to refund your money, but there might not be another one available if it is discontinued. If you love this dress then I would be happy with them just removing the stain.

Post # 10
Member
1183 posts
Bumble bee
  • Wedding: April 2012

@MardiGrasMambo: You poor thing! What jerks! But I’m glad you will tell them what’s what. Customer service goes a long way.

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