Post # 76
This dress is cute…..but it belongs in a Taylor Swift music video circa 2007. If that’s the look you want, go for it. But I think going with something more elegant, classy, and less juvenile would be better for engagement photos.
Post # 77
Me again.. just to update you all the customer support replied to my email….
First off they reccomended I sell it locally on ‘craigslist’ lol …. Not an option in Dubai/Abu Dhabi Im afraid.
Then they told me that I do return it in its ‘original condition’ that they may be satisfied to refund 70% of the cost depending if they are satisfied with the condition. This wont be easy as I have to arange and pay a courier to China !! They told me to expect 30days before the 70% could be refunded.
Very lousey customer support!! Ladies please avoid this site… http://www.shirleysdress.com
At first I wasnt that bothered about it…. I was ready to move on… but the lousey response from the customer support has angered me now I’m officially trashing them!!!
You all understand that planning a wedding is not cheap… That $166 US could have been spent on other things…
Post # 78
cookiebride: I understand that you were unhappy with the dress not being the shade you had envisioned but I don’t think it’s fair to ‘trash’ the site based on that. I think it’s reasonable that a smaller company doesn’t have perks just as free returns that you might expect from a bigger, more known brand. It cost them money too to have that dress made and shipped out to you and I wouldn’t think it would be fair for them to eat the cost either.
That’s the risk of online shopping. Can’t tell what you’re getting unless you try it on in person first. That being said, the other dress you posted was gorgeous and I think worth getting especially for photos you will look at for the rest of your life.
Post # 79
luvely: yeah that may have sounded harsh… I was just angered more by the response from support team recommending that I sell it on Craigslist. .. hardly a solution…
Post # 80
I love it. I think it’s perfect. That said, I’m not the biggest fan of what some may consider a more traditional wedding dress. Anyway, you look gorgeous in it.
Post # 81
luvely: Actually a small company that wants to get somewhere needs to have excellent quality control. Either their picture was inaccurate or the dress was in a bad dye lot. Either way they didn’t send what she requested. as such, it is their responsibility to resolve the problem. If they can’t or won’t, it absolutely should go into a customer review so that either they can improve their processes or others can avoid the company and let it go under. That’s the harsh reality of business. I’m sure the use of the term ‘trash’ was hyperbole.
Post # 82
cookiebride: I can sympathize with you there. That was not a tactful response at all and shouldn’t have even been mentioned as that was probably just a personal suggestion from the consultant and not representative of the company’s policies.
skunktastic: I agree that honest reviews are necessary to help other consumers make an informed decision but I don’t agree with putting the full blame on the other party alone.
I would say horrible customer service is a place where you can’t contact anyone or where they won’t work with you at all in reaching a middle ground (i.e no refunds period)
Sites such as these offer the option of ordering fabric swatches as long as you pay for shippping costs because depending on the screen from which you’re viewing from the colors will look different. This is addressed in their FAQ’s which I was able to look up very easily.
Their return policy is also clearly outlined on their website so I don’t think it should’ve come as a shock when it couldn’t be returned with a 100% refund especially since it wasn’t due to a manufacturing error and since it is being shipped from overseas so it can
I think the OP’s emotions got the better of her which I can understand, but again don’t think is justified in bashing a third party who can’t defend themselves here.
Again that’s the risk with ordering online, the OP thought she could save money by purchasing online from an overseas company but the cost was the uncertainy of how the product would be exactly since she didn’t try it on first.
I for example just bought a whole bunch of clothes from Loft because they had a 70% off sale online. I made sure to double check their return policy because I knew that despite the great pictures on the models and the good reviews from other buyers it wasn’t guaranteed I would like it on me. Sure enough I had to return about half of them and was able to do so in person because that is outlined in their policy.
That’s why I also take one star Yelp reviews with a grain of salt. It’s rarely one party alone that’s completely at fault for an unsuccessful transaction.
Post # 83
cookiebride: The expensive dress is defintley more appropriate for a beach shoot in the UAE! The pink one, not so much IMO.
If no one else understands, I get what you mean.
Post # 84
- Wedding: April 2007 - City, State
cookiebride: the dress is cute and all, but I have to say I really like that more expensive one you tried on a lot better on you. Just the cut and shape alone looks so nice. And I like the color better too. This dress may be cute for something else, but I’d spend the money and buy that expensive one if you can.
Post # 85
cookiebride: I’m one of the success stories of ordering from China, and a sweet gal I’ve known since she was 3 or 4 also ordered (before me) from the same site coming from China and had amazing results. Less than $300 for my $2K knockoff, and priceless experience wearing it!