- 6 years ago
- Wedding: April 2012
I’ll try to keep this as short as possible but this will be a long one…
I had a rather large wedding party. 4 bm, 2 Maid/Matron of Honor, 1 JRBM, 2 Flower Girl, 1Ring Bearer, 4 Groomsmen, 1 Bridesmaid or Best Man plus our Moms, stepmoms, fathers and stepfathers. I also had a bi-racial bridal party and our hair vendors were different plus makeup for the entire party. So for this reason I elected to hire a day of coordinator. The girl who runs the events at the venue had everything under control there so I made it clear to my DOC that I really only needed her services to help with coordinating the PEOPLE in the wedding not setup or anything like that.
Well, everything went pretty smoothly at my initial consult with her. I whipped out my notepad to take notes and she told me to put it away, she would take notes and send over the notes to me along with the timeline once all vendors confirm. She asked for all my vendor contracts & contact as well as the names of everyone in the wedding party so that she could save it so that the order was all set for the rehearsal.
Now, fast forward.
- I had to email her numerous times leading up to the wedding because the makeup vendor was confused. My DOC kept telling her their was another makeup vendor when in fact there were two hair vendors not makeup.
- I emailed my DOC numerous times asking what time the hair vendor confirmed for the girls who were not getting a full weave. She just kept saying she confirmed but never a time. I finally gave up because it was stressing me out.
- She never sent me the notes from our consult, good thing I have a good memory. She sent me a timeline but it was all wrong so I sent it back and never got the final version.
- She showed up to the rehearsal with her ipad and the excuse that her she couldn’t find the cord to print so she didnt have any of the stuff we had gone over for the order of the ceremony. Everytime someone asked her a question she kept flipping between her phone and ipad. Luckily, I remembered and the coordinator at the venue just took over.
- I made it clear the rehearsal/wedding were formal. She showed up the rehearsal in jeans and the wedding in yoga pants.
- She emailed me and said she planned to show up at 4pm, wedding is at 6pm and that her assistant would be there at 11am to make sure everyone was where they needed to be.
- Assitant showed up with no printed schedule of the day.
- Her assistant did not know what time for hair, make up, pictures
- We asked the assistant if the florist had arrived so we can take pics with the flowers, she had no idea and no contact info for the florist…
- No direction provided to photographer – where the guys were, etc. My Mom had to call my fiance and ask what room they were in because the DOC never communicated this to the photographer.
- My Mom had to give our usher instructions on where to seat people because the DOC was nowhere to be found.
- My Mom had to make arrangements for the musician. He showed up and told the DOC who he was and she never provided any direction as to where he would be set up or when he should start playing.
- Was not aware that both the soloist and Pastor were running late. She didn’t realize until I asked about 30 minutes before the ceremony. Turns out they were there the whole time in the VIP room with the guys but never recieved any direction.
- No direction to guests – guest book, reception seat assignment
- No direction to parents when entering the reception – My Mom had to ask where to go, etc,
And the worst one. She had a couple meet her at the venue so she could show it to them. Yes, you read that right. About an hour before the ceremony we saw people walking around in plain clothes. I asked what was going on and was told they were just in the area. I was later told the DOC had them meet her there so she could show them the venue set up. WHAT!
She’s a relatively new DOC and I wanted to give her a chance because I know she’s never worked an event as big as mine as a solo DOC and I wanted to give her exposure. I did a lot of research on her and the majority of her previous feedback was positive. So I know that the feedback will probably hurt her business because I plan to review all of my vendors on the all the review sites. Part of me feels like I should just let it go and give her some personal feedback but not post it. Even with her completely dropping the ball the day went off flawlessly thanks to the coordinators at the venue. I owe them so much. And part of me feels like I need to put it out there so other brides are aware.
What do you guys think? Should I post an honest review on the review sites like weddingwire etc, or do I just provide her with the feedback?