Post # 1
So, I went with my mom to pick up my dress today (yay!). They pulled it out of the bag, it looked gorgeous as I remembered, and I stepped in. 30 seconds into the giddiness, I notice my mom’s face has gone from happy to highly concerned/about to cry.
me-Mom, what’s wrong??
mom-Oh, nothing…everything is fine
me- (thinking WTF what is wrong? does she hate it??)
Consultant- Oh my G*d, I’m so sorry, I swear it will come out!
Yes…the consultant had a cut on her hand and got blood all over the back of my dress.
Thankfully, they are keeping the dress and taking the stains out asap. Along with that, we noticed some not so perfect areas on the lace (which they claim is “normal and we fix it”). I’m supposed to call back Monday to see if everything can in fact be fixed, or if they are ordering me a new dress.
Has this happened to anyone else here?? I’m not so sure that lace gowns should have strings and loose pieces hanging off “normally”, especially on a designer gown. If you did- were they able to fix it?
Post # 3
I would tell them to order a new one. Getting blood out of clothes is really difficult.
Post # 4
I can believe she got blood on your dress!!!! Look over it again really carefully, sometimes when lace, or a dress is new it might have some strings left over on it. If you can pick them off no biggie. But if the lace pulls when you do, or there is holes in it I would demand they order you another!
Post # 5
Accidents happen, but I would want a brand new dress.
Post # 6
Yep, I would demand another dress. The consultant probably suggested getting the blood out because the new dress might have to come out of her pay. If the lace looks all wonky, definitely talk to the store manager. Wedding dresses are expensive enough as it is–you deserve one in pristine condition.
Post # 7
Ask for a new dress! That is totally the consultant’s fault and I would freak out wearing a blood-stained dress, even if the dress was cleaned and you couldn’t see it. They should be able to rush order it for you and cover the cost since it’s their mistake.
Post # 8
Stuff happens. As long as they make everything right I personally wouldn’t be worried. Or maybe ask for a discount on something else if you felt like you needed to be compensated.
Post # 9
Ew ew ew ew I’m sorry no I would NOT accept a dress with freakin’ BLOOD on it, even if the stain came out!!! I’m pretty easy going about gross stuff, but a stranger’s blood is NOT something to be messed with.
Talk to a manager, ask for a new dress, that is just gross.
Post # 10
I literally gasped while reading this and read it outloud to my fiance. She needs to give you a huge discount , but if i were you id demand a new dress. please contact the store manager about this and let us knowhow it went. im so sorry you had to go through this, and you need to get some type of discount even if you get a new dress. keep your head up
Post # 11
A cut on her hand couldn’t have gotten too much blood on it, right? If it were me, so long as the cleaning got the stain out, I’d be fine with it. Also look on the inside of the dress too. However, you could ask for a discount since you had to leave without the dress & will have to go back in later.
I wouldn’t complain to the manager just yet, the poor consultant probably feels awful. I’d give her til Monday & if you don’t hear from her, call her on Tuesday & go from there.
Now if it was a lot of blood, that’s different!
Post # 12
I feel bad for the you in this situation, but my god- I feel so awful for the consultant as well. Everything probably got progressively worse for her- cut, then maybe having the dress taken out of her pay, and then the guilt. If I were in her position, I would have also been in tears at the end of the night.
That being said, I’m sure the shop will either get the stain out (and give you a discount on alterations and such for the problem) or order you a new dress asap. But, because of my empathy with the consultant, I’d urge when you call on Monday to avoid harsh words like “demand” and negativity towards the consultant when speaking with the manager. You can be firm but still make it known that you know accidents happen and aren’t trying to sprinkle blame around. Not that you would, just- oh man, having worked in a service industry makes me sympathize so much!
Post # 13
I’m a phlebotomist, so that wouldn’t really bother me. I’d definitely make them clean it or order a new one. That’s just straight up unsanitary.
Post # 14
A little update – the blood came out, but they still ordered me a new dress due to a manufacturing defect (wonky seems). Of course, my daddy walked in with a stinkin black light!!! It was like CSI: bridal edition haha. The new dress is perfect, 2nd fitting us tomorrow- fingers crossed!
And no worries- I was only kind as can be to my consultant! I actually took her through some yoga breathing exercises bc I thought she would pass out :/