(Closed) My dress came in.. And it was all wrong.

posted 7 years ago in Dress
Post # 3
5 posts
  • Wedding: October 2013

Might not be the best option, but you could take the sample, get it altered, and have them refund you some money cuz they are incompetent? I mean, they made a mistake? Good luck, honey. 

Post # 4
2868 posts
Sugar bee
  • Wedding: August 2013

Did she guarantee they will get it in time? They should be able to put a rush on it since it’s their mistake.

Post # 5
865 posts
Busy bee
  • Wedding: June 2015

I am so sorry! Try not to worry if the dress shop told you they could get it in time… I know it is hard for you to know if they are being honest about being able to get the new dress in time or not, especially since you got burned once, but hopefully they are being sincere since it’s not to anybody’s benefit that the dress come in after your wedding date. I work at a bridal shop and while manufacturers totally DO make mistakes like this from time to time (it’s not often– I am so sorry you had to be the unlucky bride this happens to), the manufacturers are usually pretty good at trying to correct them quickly. It sounds like this was something the shop could not control, but hopefully they will be a good advocate for you and work with the manufacturer to get you your dress more quickly! I know that sometimes if it is the manufacturer’s mistake, they will bend over backwards to get a replacement dress out ASAP, even if there’s absolutely no way a salon could order a new dress and get it in that length of time. Sorry, I realized that may be convoluted. Basically what I’m trying to say is that what the salon has told you sounds consistent with my experience. There was no way they could get you your dress faster than they did the first time around. Now, the manufacturer is going to break their own rules and haul a$$ to get a replacement dress shipped out in time for the wedding. Hopefully! Sometimes it’s possible to shave off a week of time or so if you do rush shipping from the manufacturer to the salon… Good luck with this whole mess, I can’t imagine what stress you must be under right now! I do agree with PP that taking the sample and having it altered may be an option if you are in a major time crunch, if the shop would be willing to do that, although I don’t know what kind of condition the sample is in. Hope it all works out, please keep us updated!

Post # 6
1075 posts
Bumble bee
  • Wedding: November 2013

Oh wow, I’m so sorry! What is the skirt like, is it alterable? Can you add a panel of fabric?

I’d be super pissed and demanding a refund. But then again, I’m a pretty angry person in general.

Post # 7
45 posts
  • Wedding: October 2013

Poor you! 🙁

I agree with MissJudge – I’d be asking for the sample to be altered at their cost, and asking for a partial refund for taking floor stock.

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